Glen Ertl

Tanner Motors responded

Thank you for your feedback regarding our service department. We are pleased to hear that you value the ability to speak directly with our technicians and advisors, rather than a call center. We appreciate your patience and understanding that while this direct communication is beneficial, it can occasionally lead to longer wait times when connecting with a service advisor.

Tanner Motors responded

Dear HARLAN1, Thank you for taking the time to share your feedback regarding your recent service visit. We appreciate your candid thoughts, as they are essential to helping us improve. We are very pleased to hear that Jada provided such persistent and excellent service, especially considering this is her new role with us. We will be sure to pass along your high praise to her, as we agree that she is a wonderful asset to our team. We also appreciate you acknowledging Trapper Holden’s efforts to step in and assist throughout the process. We value your business and hope to provide you with a full 5-star experience during your next visit.

Tanner Motors responded

Thanks so much for the kind words! We’re so glad you enjoyed our place and that our team took great care of you. Providing reliable, top-notch service is what we’re all about, and we really appreciate you choosing Tanner Motors. Hope to see you again soon!

Tanner Motors responded

Thank you so much for taking the time to share your feedback. At Tanner Motors, we are dedicated to providing top-tier service, and your comments are invaluable to our team. We are always here to help, so please don't hesitate to reach out if there is anything else you need. We look forward to serving you again soon!

Tanner Motors responded

Dear brucetra, thank you so much for choosing Tanner Motors for your recent service visit! We are delighted to hear that our team provided you with such courteous and impeccable service. Making each of our customers feel like the only one in the room is our top priority, and we are thrilled that we hit the mark during your time with us. We truly appreciate your recommendation and look forward to seeing you again for all your future automotive needs.

Tanner Motors responded

Thank you for your feedback. We apologize that your phone messages were not returned—this is not the level of communication we expect from our team. We’re glad the online scheduling process was easy and that your onsite service was timely, courteous, and clearly explained. We appreciate your business and will use your feedback to improve our phone follow-up.

Tanner Motors responded

Dear DANJOHNSON361, thank you so much for taking the time to share your experience with us! We are thrilled to hear that our team made such a positive impression during your recent service visit. We strive to provide excellent care for both our customers and their vehicles, and your feedback is truly appreciated. We look forward to serving you again!!

Tanner Motors responded

Dear Sue, Thank you so much for sharing your positive experience with our service department! We are thrilled to hear that our team was able to get you in quickly, diagnose the issue efficiently, and complete the repair in a timely manner. Getting you back on the road safely and promptly is always our goal. We appreciate your feedback and your business, and we look forward to assisting you with any future service needs! Best regards,

Tanner Motors responded

Dear Charles, Thank you for choosing Tanner Motors for your service needs. We are glad we could accommodate your request for a same-day appointment to address your recall inspection. Your safety is our top priority, and we take your report regarding the transmission and acceleration concerns very seriously. We would like to ensure that this issue is thoroughly investigated and resolved for you as quickly as possible. Please contact our Service Manager at your earliest convenience so we can discuss the findings from your visit and determine the next steps to ensure your Jeep is operating safely and correctly. We appreciate your feedback and look forward to speaking with you soon. Best regards, The Tanner Motors Service Team

Tanner Motors responded

Thank you for your kind words! We always strive to make our clients' experience smooth and enjoyable. We're glad to hear that you found us easy to work with and that our communication kept you informed. We truly appreciate your support!