Tansky Sawmill Toyota

The Service is always exceptional. Communication is great. Always keeping me informed and making sure I understand what needs to be done. Thanks for being so helpful. great. Always keeping me informed and making sure I understand what needs to be done. Thanks for being so helpful. More

Everything went very smoothly. Tony was exemplary, efficient and knowledgeable. The RAV4 hybrid is everything I expected. My wife loves it too. We will be return customers efficient and knowledgeable. The RAV4 hybrid is everything I expected. My wife loves it too. We will be return customers More

I will say I have been going there since 1993 for the majority of my service work. Most of the time everything from scheduling to getting the service work done A+ quality is taken for granted. This time majority of my service work. Most of the time everything from scheduling to getting the service work done A+ quality is taken for granted. This time I had a warranty issue and they had to Diagnose the issue to see if it was covered under bumper to bumper warranty. I hoped for the best. 2 days later it was fully covered and not a penny out of pocket cost. The service managers stand behind their work. I recommend this dealership over any I have gone to. I now see why I always go back. Thank you. And Mark is true to his word. More

New Key did not work Arranged for new key to be created for 2002 Sequoia. Dropped car off on Saturday with assurance key would be made and ready on Monday. I received a Arranged for new key to be created for 2002 Sequoia. Dropped car off on Saturday with assurance key would be made and ready on Monday. I received a call on Monday indicating "the wrong key was ordered" and it would be ready on Tuesday. When I tested the key during pick-up on Tuesday, the key did not work. It was finally ready on Wednesday. More

Service was fast, friendly and efficient! Susan was my advisor, and she kept me up to date on everything. Would recommend Tansky...good job and thanks! advisor, and she kept me up to date on everything. Would recommend Tansky...good job and thanks! More

Super easy and quick oil change. Really nice waiting area with free coffee drinks and tea. Service advisor even added an extra coupon I didn't know was available. with free coffee drinks and tea. Service advisor even added an extra coupon I didn't know was available. More

Worst experience I have ever had at a used car dealership. Did not honor my trade in value after I drove over an hour away, oh and also sold the vehicle out from under me while I was on my drive up to purchase Did not honor my trade in value after I drove over an hour away, oh and also sold the vehicle out from under me while I was on my drive up to purchase. GM was zero help and was not willing to honor the agreed trade in value. The sales rep I called on my way up was clueless. More

Good Experience Recently I bought a used car from Tansky Sawmill and had a wonderful experience! Everything was smooth and they were so helpful. I had one concern tha Recently I bought a used car from Tansky Sawmill and had a wonderful experience! Everything was smooth and they were so helpful. I had one concern that when I brought it to their attention it was quickly addressed. If you are looking for a used car make sure to ask for Bryan! More

Awesome...Awesome...Awesome This past year I've purchased 3 new vehicles from Tansky on Sawmill Road. Their customer service is amazing and hassle-free! Bottom-line they want to This past year I've purchased 3 new vehicles from Tansky on Sawmill Road. Their customer service is amazing and hassle-free! Bottom-line they want to earn your business from the time you enter the showroom. The sales folks are great ( especially, Malik), and Barry (Sales Manager) are a stand-up guys, and so are their peers. If you need a vehicle give them a look, you won't be dissatisfied. More

Worst service, Irresponsible, dishonest Mr. Mark Mathews.. In the middle of Oct, 2018, my son and I went to Tansky Sawmill service department because our 10 year old Toyota’s engine light was on. After a diag In the middle of Oct, 2018, my son and I went to Tansky Sawmill service department because our 10 year old Toyota’s engine light was on. After a diagnostic test, Mr. Chunk told us that in order to fix the issue, three parts may be considered to be fixed, water pump, alternator and brake. Even if all three parts were still functional, we decided to fix since my son need to drive to college and safety is more important than anything else. One week later, we were told that the car was ready. However, when we picked up the car, the engine light was still on. We asked them to do a diagnostic test and we were told that we actually had a faulty engine sensor that caused the engine light to be on. All the parts just fixed had nothing to do with the engine light. After complication to Chunk and Manager Mr. Mark Mathews, they agreed to change engine light sensor for free and we agreed to pay for the parts of the car that did not actually need fixing .Total cost was $1537.89. Please read, the story did not end up here. One month later (Middle of Nov.), while my son was driving in his college, the car just stopped running in the middle of a very busy road. He was so panic and did not know what he should do. Eventually the police towed away his car to a nearby auto impound. When my son tried to get the car out of the impound, they told him that he needed a notary from his parent since his name was not registered under the car. The problem was I was still in China and getting a notary in such short notice was very difficult because the notary system is different in China. My son and I had millions phone calls at either his midnight or my midnight due to the time different between these two countries. My son also had to take several tests in the following week. I was so worry and panic because my son was under huge amount stress. Eventually I got the notary in China and the car was towed to a nearby car store. The store checked everything except for alternate because we thought it was just “fixed” by Tansky. We bought a new battery ($100) to replace the old one but the car was not still not working. After million tests, my son was told that he had a faulty alternator. The alternator that was just fixed a month ago by the Tansky was faulty. My son had to ask the store near his college to replace the alternator and drove back home for Thanksgiving. on the Nov 23, we went back to Tansky Sawmill service department with the faulty alternator. The manager Mr. Mark Mathews met us and we asked for a refund. The total cost (new alternate, tow fee, labor, battery) was around 680$. Mr. Mark Mathews asked us to go home and waiting for his call. ~3 weeks later, he called me and apologized for what happened to us. They would pay the cost of new alternative, towing fee and part of other cost which came up to ~540$. I was told that the check should arrive in 2-3 weeks. One month later, I did not receive anything, I called Tansky sawmill ~6-8 times, I was told either that the check was on the way or the check has been sent out or something like “ Mark will call you”. I left the messages to both Chunk and Mr. Mark Mathews as well during this long waiting. Eventually, on March 13th we went in the store and they gave us the check with $295.46. I was so upset and angry and had conversation with Mr. Mark Mathews on the phone. He said he did not remember anything. He said he will go to check his record and will call me on next day……. . I did not receive any calls from him. I called him several times and left a message but I still have not heard anything yet. We were so disappointment. It was a very stressful experience. We will never go there and again but we need justice for this. More