We primarily worked with Marc. While he was obviously trying to sell us a car, which means he was doing his job, he was low key, professional and knowledgeable. He diligently followed up on everything during and after the whole process.
Only disappointment was a problem that we had had nothing to do with Marc, but confusion about color choices advertised in the brochure. I was told that another dealer had the color I wanted, when it arrived it was not the color, THEN we were told that only 5% of the cars come in that color, so pick another.
Almost forgot - there was one more glich in your 'system'. I do not know how it happened, but the first followup letter that was sent was addressed to my mother, at my address, and not to me. This was VERY disturbing. She died almost 3 years ago, and did not even live in RI. I did tell Marc, who apologized profusely and immediately corrected the information in your system.
I think that you people call and email too much asking about the service provided. ONE call, to which I responded, was sufficient. I requested NOT to be emailed, and you did anyway. I am only doing this because Marc was GREAT and spent so much time to help before and after the sale.