Tasca Automotive Group

I purchased a vehicle in September off your lot with my own outside financing. The salesman Mike Creati only had to write it up and take care of the registration. He left on vacation for 2 weeks and no o own outside financing. The salesman Mike Creati only had to write it up and take care of the registration. He left on vacation for 2 weeks and no one took care of my registration. I had to call to follow up and then I had to be inconvenienced by having to leave the car with you for the day to have the VIN checked because the temp plate was expiring. The sales manager Ed Cicciu was supposed to have someone meet me at work (Kent Hospital) to take the car but he took the day off and dropped the ball as well. I had to call again to have someone come out and they couldn't get it done in one day so I had use one of your rentals until it could be registered the following day. The rental company froze $666 of my bank account (they required my debit card number) until I managed to have one of the reps rectify the matter after several phone calls back and forth between him and the bank. I love the car but the customer service was horrific. I am now in the market for a vehicle for my husband and I will not return to your establishment. More

At first, I was impressed by the dealership attention and the beautiful facility. As we drove up, we were greeted outside by Alex. We told him the car we had come to see, and he insisted on washing it before the beautiful facility. As we drove up, we were greeted outside by Alex. We told him the car we had come to see, and he insisted on washing it before our test drive. Obviously, since I am writing a review, Alex made the sale. He even recommended a great restaurant. I am in my fifties, so I have purchased many vehicles over time, and this was the best experience. I called with one unforseeable issue, and a sales manager addressed it immediately because it was Alex's day off. We went in for a minor service issue, and it was resolved. We enjoyed a snack in your cafe while we waited. I wish the dealership was closer! I'd never go anywhere else, especially with the extended service hours. More

My entire experience with Tasca Automotive Group was My entire experience with Tasca Automotive Group was First Rate. The dealership itself was Second to None. They had a massive amount of vehi My entire experience with Tasca Automotive Group was First Rate. The dealership itself was Second to None. They had a massive amount of vehicles to choose from both New and Used. Every used vehicle on the lot was in pristine condition and fairly priced. The inside was immaculate and filled with gorgeous floor models. The Café was very impressive and the overall pleasant, upbeat attitude of the employees was refreshing. They are there to serve you and you are their priority. In regards to my vehicle purchase: It was a smooth effortless transaction and truly the most positive car-buying experience that I have ever encountered! I had the pleasure of dealing with Eric Suarse, Senior Sales Representative, who was the consummate professional and went above and beyond to make my car buying experience wonderful. I was allowed to test drive as many vehicles as I wanted without any pressure or expectations of purchase. When I narrowed it down to what I was looking for and the price range I wanted to stay within, Eric went out of his way to locate a vehicle that was next to perfect. He truly had my best interest in mind. Never once did I have the feeling that he was “looking to score a deal”. Instead I felt my concerns were his first priority and if a sale came out of it then great. He listened without an agenda and never tried to talk me into something I didn’t want. His lack of pressure, his genuineness, and his honesty was OUTSTANDING. He definitely is a person of Integrity and far exceeded my expectations in a Car Sales Representative. Also, Ed Cicciu, Sales Manager, did whatever it took to meet the trade in price I was looking for. Another great member of the Tasca Team! There wasn’t anything I had to do except of course write a check. Rob Bernier, the Finance Manager handled all the paperwork in record time. He as well was pleasant, professional, and courteous. When everything was completed Eric was there with my vehicle waiting and went through “a mini training” on all the new bells and whistles. He even connected my phone to the car. That process was impressive as any vehicles I have purchased in the past have usually been delivered with a “Thank you for your purchase” and off I drove with learn as-you-go/read your manual. So again I will say Eric Suarse was Top Notch – and definitely an asset to your organization! I look forward to continuing to do business with the Tasca team for many years to come, when they service my vehicle and in any future purchases I may make there. The Highest accolades possible to both Tasca Automotive Group and Eric Suarse. I wouldn’t hesitate to recommend them! More

I visited Tasca Ford and had the pleasure of having Lou Colon as my salesperson. Lou is a regular guy who didn't try to pressure me into a purchase. From the moment I arrived at the dealership, everyone wa Colon as my salesperson. Lou is a regular guy who didn't try to pressure me into a purchase. From the moment I arrived at the dealership, everyone was very personable and easy going. Lou was great to work with - he wasn't pushy at all, he listened to what I wanted in a vehicle and didn't try to sell my something that I didn't want. He made the whole experience very easy and stress free. He took care of everything that I asked for and needed to get myself into my new car. Rob Bernier Jr. was my finance manager and he worked with my to get me a great finance deal. I recommend visiting Tasca Ford in Cranston if you are looking for a new vehicle. I especially asking for Lou Colon if you want a great car buying experience. Heather G. More

the tasca are the best all rest dealership I been to like this is best we can do and the best price we can do for you try to put you in some thing like it but when go to tasca you tell them what you wan like this is best we can do and the best price we can do for you try to put you in some thing like it but when go to tasca you tell them what you want and give you the best price up front and that is best way to purchased it and they are the best. thank you tasca keep up good work. More

I stopped in at the Mustang show yesterday nice time , but it really got me thinking of my overall experience with Tasca ( still upset) . It really is too bad that my experience with purchasing and servic but it really got me thinking of my overall experience with Tasca ( still upset) . It really is too bad that my experience with purchasing and servicing my F150 was not even close to satisfying. Lets start from the beginning which should have opened my eyes - I found a truck I wanted to purchase when I finally sat down with a salesperson to discuss, I asked him if we could review the numbers on Kelly Blue Book before I made my offer, he tells me they do not have access to the internet....really? Well anyway after speaking with Jamie Tasca we did not seem to have a problem reviewing numbers in their showroom- thank you! We did come to an agreement until only Jamie got involved. I thought wow heading in the right direction nice clean professional dealership to do business with and very close to my own business, how convenient! They delivered my Truck on time but did not fix the dent in my drivers door they promised to correct. On the Bill of Sale it was so noted but they claimed they could not fix it. So for the past 2 years I look at the dent and shake my head, I recently had a body shop look at it and the cost to me out of pocket was going to be $545.00. Tasca should have lived up to there promise but they did not. The servicing of my truck was another experience. After my first visit for oil change & tire rotation they managed to scratch all my wheels , Andy tells me that we will not be able to remove my center caps on future visits without scratching my wheels - really? Is ford that stupid? Anyway Jamie to the rescue! Jamie then turned me onto Colleen which for the first couple of visits she did ok with the help of Jamie of coarse, well it was inspection time and I knew I needed tires so I had colleen price those out and I did a bit of shopping and of coarse I did find a lower price, but really wanted to give the business to Jamie and crew, so I called Colleen and explained , she did not believe that I had a much lower price and wanted me to bring in a written estimate so I did that. When visiting with Colleen I gave her the estimate and she says ....Yeah what am I supposed to do with this- I should have walked out rather than explain, terrible customer service skills! She finally told me she would check with the service manager and low and behold she never called me back! After three weeks I called and spoke with Jamie and explained the situation but it was too late they missed out on $1300.00 of service work. I could go on and on ....as a business owner myself I know that it's the customer service that's keeps our biggest asset coming back. Jamie would have to get involved with every transaction I did there or it would have fallen apart. I give her a lot of credit she treated me like I expected. Oh well ..... Flood Ford has since stepped up to the plate and they are keeping me completely satisfied! I would like Tasca to step up to the plate read my bill of sale and fix my door as promised! More