Tasca Buick GMC Palm Harbor

Didn’t perform a wheel balance A wheel balance was not performed after a tire rotation and now the Acadia drives worse than before. Apparently it wasn’t included in the rotation and A wheel balance was not performed after a tire rotation and now the Acadia drives worse than before. Apparently it wasn’t included in the rotation and nobody mentioned to me that it would not be. When I called to inform the service department that the car not drives worse than before I was told that maybe the tires need to be replaced. Interesting since when I picked up the car I was told that the tires were fine. Now you have invited me to bring back in to charge me for a balance. Just wasting more of my time... More

The guys there were great. GMC set up an appointment for my service and stuck to the estimated time. They reviewed the issue and got things squared away quickly while I waited. GMC set up an appointment for my service and stuck to the estimated time. They reviewed the issue and got things squared away quickly while I waited. No surprises... just got it done. More

Excellent service each and every time This dealership is simply fantastic. We have had a few concerns since purchasing our 2008 Avalon in December 2017. Each time we are greeted warmly a This dealership is simply fantastic. We have had a few concerns since purchasing our 2008 Avalon in December 2017. Each time we are greeted warmly and are taken care of quickly. I would not hesitate to recommend Dick Norris Palm Harbor FL to others. Thank you! More

Stress free We have been going to this dealership for all our families car needs and repairs. This is my 2nd leased vehicle and so far I am satisfied with the qua We have been going to this dealership for all our families car needs and repairs. This is my 2nd leased vehicle and so far I am satisfied with the quality and financial benefits. Our salesperson Drew was friendly and personable, we were well taken care of. Easton made sure my On star was ready and my phone loaded. Thank you for the positive experience. More

Great service promised on time. Chaz scheduled the car for routine servicing on a day that was convenient and a time that I was able to drop it off. He also had the car ready within Chaz scheduled the car for routine servicing on a day that was convenient and a time that I was able to drop it off. He also had the car ready within the two hour time frame I had. More

Friendly Easton was very thorough showing me all the bells and whistles my car does. I would of had no idea how to do any of it. Thank you Easton! Easton was very thorough showing me all the bells and whistles my car does. I would of had no idea how to do any of it. Thank you Easton! More

Night drop off and night pickup I have never met anyone at Norris, I talked to a service adviser by phone, dropped it off late at night, and arranged to pick it up the next day after I have never met anyone at Norris, I talked to a service adviser by phone, dropped it off late at night, and arranged to pick it up the next day after hours again. Norris GMC was very accommodating, kept me informed via telephone, and service was done correctly. And I didn’t even buy the vehicle thru their dealership, so that’s service no matter what. Thank you Norris GMC. More

ONLY cordial when they want your money If we could give -10 stars, that would be more accurate!! You only see the real side of Dick Norris when the deal doesn't go their way. So, granted, y If we could give -10 stars, that would be more accurate!! You only see the real side of Dick Norris when the deal doesn't go their way. So, granted, you'll read some positive remarks about situations that played out well but if you happen to be in scenario where they don't come out ahead, you'll see how fast their attitude, as a team, turns against you. We came to see and purchase a used Jeep Grand Cherokee Limited. Our salesman was a nice guy on the surface during the customer courting process but he didn't provide any back up support once things went south. We caught him off guard on a call later and he was an expert "bob & weave" artist and provided zero follow-through on his word when it REALLY counted. Our credit score is in the 800s and they presented us with a full point higher rate when we later compared with another dealership using the SAME EXACT LENDER. But at the time, we signed the contract to purchase this vehicle trusting them and their process. However, we did not bring the vehicle home. Once home, we found a better model of the same vehicle elsewhere and spoke to this dealership and without asking for better consideration, we were offered it immediately and wholeheartedly. We saw the stark difference in business model, ethic, and customer service as we delved into the prospect with them! So you know: in the state of Florida, you must drive off the lot with the vehicle in order to complete the transaction. This is called "Accepting Delivery". KNOW THIS. Call the Florida Department of Motor Vehicles to confirm for yourself: If you have not accepted delivery, the car is not yet yours. They berated and threatened us with lawyers when we quoted this Florida statute. They flatly claimed the law is a "lie" but we have FULL CONFIRMATION from the state to the contrary. We are very literally operating within our rights and we should never have to be subject to threats and intimidation JUST BECAUSE things weren't going in their favor. The vehicle never left their lot and within roughly 72 hours, we notified them of our intention to withdraw from the transaction based on our findings. Two upper-level men stood and shouted at us in their showroom in front of their own customers (cue threats of lawyers, etc). We left without the vehicle. They have ignored every phone call and email ever since requesting our deposit money returned. So we've been forced to involve the state to retrieve our deposit. So unnecessary. So petty. Sure, Dick Norris might ignore us and drag out the process of getting our money back, but they haven't ruined our ability to get into our dream car. We are very happy with the transaction we completed with Courtesy Auto Group yesterday! More

End of Lease I leased a 2015 Verano here and have nothing but friendly, fantastic service. My salesman, John Bruno, really knows his business, for me the best I leased a 2015 Verano here and have nothing but friendly, fantastic service. My salesman, John Bruno, really knows his business, for me the best deal. Each time I came for routine service I was treated so well. I highly recommend this dealership. More

Excellent Service Department Too many times dealership service departments get slammed for pushing unwanted services or outright lying to customers about the condition of their ve Too many times dealership service departments get slammed for pushing unwanted services or outright lying to customers about the condition of their vehicle. In the years that I've been going to Dick Norris Buick's service department, I've never had that experience. It really doesn't matter whether it is me or my wife bringing the car in, the standard of excellence and honesty remains. I have no problem at all with the service department or the service staff at Dick Norris Buick GMC. More