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Tasca Chevrolet Wheeling - Service Center
Wheeling, IL
1,913 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,913 Reviews of Tasca Chevrolet Wheeling - Service Center
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April 26, 2019
Oil change and electrical repair for a headlamp. Everything was real good. Natalia, the service writer was courteous and helpful. The only reason I didn’t give four stars is because they didn’t wash Everything was real good. Natalia, the service writer was courteous and helpful. The only reason I didn’t give four stars is because they didn’t wash my truck. It is a work truck and maybe they didn’t think it needed to be washed but I like when they do wash it because it saves me the hassle of doing it myself. More
by Scot ironworker
Verified CustomerEmployees Worked With
Natalia
April 26, 2019
Awful Customer Service This dealership is the worst I have ever visited. My only reason for taking my car here for service is the proximity to my home. Upon arriving, I’ve This dealership is the worst I have ever visited. My only reason for taking my car here for service is the proximity to my home. Upon arriving, I’ve never been greeted by a service advisor in less than 10 minutes. I always end up having to stand around, even when it’s not busy and folks in their offices are just sitting there. Whenever I’ve been told that I would receive a call for an update on my vehicle I NEVER end up receiving a call. I am the one having to do the follow up. On my last visit (Monday, 4/22), I was told I would receive a call. 4 hours later no call, so I called to get an update. Was told by someone that they would call me right back so they could check on my vehicle. An hour later no call so again I had to do the follow up. Turns out they needed to keep my vehicle overnight. I had to call my wife and pull her out of a meeting so that she could pick up my son from daycare. This was the last straw, I’ll never bring my vehicle here for service ever again. In fact, I will tell several of my coworkers who also bring their corporate vehicles here for service (and who also feel the same way about the service) not to bring their vehicles here any longer. I own a Lexus and a Audi vehicle (my Traverse is a company vehicle). I suggest having your service team go spend time in either a Lexus or Audi service department. They would learn how a service department is actually run. Customers are greeted immediately, you receive a call within 1-2 hours with an update on your vehicle and what needs to be done and picking up your vehicle is immediate after paying your bill. Picking up my car at this dealership is another cluster, waiting at times 15 minutes for someone to either bring it out or bring me the keys. Not sure how this dealership is still open quite honestly. This lack of customer service would even dissuade someone from buying a Chevrolet altogether. Not sure I would purchase a Chevy with my own money with this lack of service. How do I rate overall service as 0 stars? More
by mini1234
Employees Worked With
Dean Witter
April 25, 2019
Service department Very satisfied with the professionalism and the friendliness of the service department they were able to do the clearcoat sealant and change my oil Very satisfied with the professionalism and the friendliness of the service department they were able to do the clearcoat sealant and change my oil at the same time which was very helpful to me save me some time and thank you Natalia you’re a real sweetheart More
by philkosinski
Employees Worked With
April 25, 2019
Long But Thorough The wait was longer than expected but they go through everything and make sure they didn't miss a thing. Natalia is a very nice service consultant. � The wait was longer than expected but they go through everything and make sure they didn't miss a thing. Natalia is a very nice service consultant. 😀 More
by Stoogerocker
Employees Worked With
Natalia, Mark Wassermann
April 22, 2019
My experience is the team always goes above and my expectati I expect only the best when it comes to safety and Chad did excellent job aliegning front end and performing his experience to make sure my vehicles a I expect only the best when it comes to safety and Chad did excellent job aliegning front end and performing his experience to make sure my vehicles are safe with my Camaro and my Colorado which he aliegned last month More
by Camaro1
Employees Worked With
Richie,Natalia Tom Chad chuck
April 19, 2019
Excellent service! Service Department is always friendly and provides updates along the way. Estimates of wait time are typically right on. Service area is comfortabl Service Department is always friendly and provides updates along the way. Estimates of wait time are typically right on. Service area is comfortable for getting work done, and the fresh coffee and bottled water is much appreciated. More
by JB-equinox
Employees Worked With
Cannot remember the name. Sorry.
April 18, 2019
Great service Thank you Joshua and Dean for great service we drove from Chicago to visit your dealership hands down the best Chevy experience. Thank you for great Thank you Joshua and Dean for great service we drove from Chicago to visit your dealership hands down the best Chevy experience. Thank you for great service. More
by Chevy
Employees Worked With
Joshua Ruiz
April 14, 2019
Bill Stasek Review I am very pleased with the service I have received from Bill Stasek Chevrolet in Wheeling, from personal care when I made my purchase to the care I re I am very pleased with the service I have received from Bill Stasek Chevrolet in Wheeling, from personal care when I made my purchase to the care I received when I brought my car in for maintenance, Stasek Chevrolet is a great place to visit. The sales attendants and service people are polite and give personal attention to your needs. I highly recommend Stasek Chevrolet. More
by Marlene K. Goodman
Employees Worked With
Mark Wassermann
April 14, 2019
Oil change For years I’ve been paying $24+ for oil changes. Without my knowledge they put a synthetic oil costing twice as much in my car. My car does not seem t For years I’ve been paying $24+ for oil changes. Without my knowledge they put a synthetic oil costing twice as much in my car. My car does not seem to run as well on the new oil. I am not happy. Next time I’ll just go to Jiffy Lube. It will be the first time I won’t be loyal to Stasek Chevrolet. More
by Roylene5
Employees Worked With
New guy, never saw him before. He was ok but I was not particularly impressed.
April 14, 2019
Outstanding service! Took me in quick and set up and appointment fast. Staff is friendly and knowledgeable. Everyone I met had a real can-do attitude. Their professionalis Took me in quick and set up and appointment fast. Staff is friendly and knowledgeable. Everyone I met had a real can-do attitude. Their professionalism is exemplary: from discussing the repairs to accommodating my schedule. My new dealership of choice, for sure!! More
by Hubbys
Employees Worked With
Richie and Natalia in Service
