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Tasca Ford Berlin

Berlin, CT

Overview
Reviews
4.3
1,565 Reviews
Call Dealership (860) 828-3546
View Awards

250 Webster Square Rd

Berlin, CT

06037

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Showing 1,565 reviews

February 29, 2024

Not enough staff on weekends, online website hours and appointments scheduling system innacusrte leading to waste my time and postponing my car needs. Agreed and requested services would be done the day a More

by ERICK.TAMAYJP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember
Report | Print
Mar 01, 2024 -

Tasca Ford Berlin responded

Thank you for taking the time to leave us your review, Erick. It seems that we came up short in meeting your expectations, and that is not the customer service that I seek to provide. I would appreciate hearing more about this issue so that we may work together to make amends. Please contact me at your earliest convenience. I hope to hear from you soon. Sincerely, Tom Moran General Manager tmoran@tasca.com

February 27, 2024

There is always a smile when you walk in the door. Super friendly service at a fair price!! More

by lstenholm
Recommend Dealer
Yes
Employees Worked With
Robbie and Seth in service!, Colin Frayne
Report | Print
Feb 28, 2024 -

Tasca Ford Berlin responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Tasca Ford Berlin Team

February 27, 2024

Other than the repeated calls after the service everything was good. Overall very good experience. More

by CKOSCUK
Recommend Dealer
Yes
Employees Worked With
Shawn Mclaughlin, Colin Frayne, Michael Lopez, Sam Lee, Luis Martinez, Tom Moran
Report | Print
Feb 28, 2024 -

Tasca Ford Berlin responded

Thank you for the great feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, The Tasca Ford Berlin Team

February 23, 2024

Chad and Jay were fabulous in getting our truck fixed and back to me in a very quick time. They are a great asset to your business. More

by cgray13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
Report | Print
Feb 26, 2024 -

Tasca Ford Berlin responded

It’s great to know that both Chad and Jay provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Tasca Ford Berlin Team

February 18, 2024

The. Tasca team was very professional from start to finish. I would recommend them to everyone. More

by dot.goodwin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will and Bart, Colin Frayne, Michael Lopez, Sam Lee
Report | Print
Feb 21, 2024 -

Tasca Ford Berlin responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Tasca Ford Berlin Team

February 17, 2024

I felt very comfortable waiting for my car to have recall work done on it. Everyone was very friendly. More

by MARIEKLUZA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norman Deneault
Report | Print
Feb 20, 2024 -

Tasca Ford Berlin responded

Marie, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Tasca Ford Berlin Team

February 16, 2024

Sales manager failed to reply. Overcharge due to etching that was not wanted. Wrong tone cover. More

by pelkeys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Report | Print
Feb 20, 2024 -

Tasca Ford Berlin responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Tom Moran General Manager tmoran@tasca.com

February 15, 2024

Communication was excellent as to the status and progress of work on my vehicle and it was delivered back to me on time. Pleasant experience More

by jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth Booth, Tom Moran
Report | Print
Feb 16, 2024 -

Tasca Ford Berlin responded

Jeff, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Tasca Ford Berlin! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Tasca Ford Berlin Team

February 15, 2024

Staff was accommodating, knowledgeable, and easy to work with. Communication with parts arrival and getting my vehicle in was spot on! More

by DANNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Mclaughlin, Colin Frayne, Michael Lopez, Sam Lee, Luis Martinez, Tom Moran
Report | Print
Feb 16, 2024 -

Tasca Ford Berlin responded

Danny, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Tasca Ford Berlin Team

February 13, 2024

Dropped our F250 off for an oil change. Staff was very friendly and hopeful as always More

by Gossamer59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth and Robbie
Report | Print
Feb 14, 2024 -

Tasca Ford Berlin responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Tasca Ford Berlin Team

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