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Tasca Ford Berlin

Berlin, CT

4.3
1,565 Reviews

250 Webster Square Rd

Berlin, CT

06037

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Showing 1,565 reviews

September 07, 2024

Service was slow just to be told my tire needed to be replaced, however they charged me a $220 diagnosis fee even though they told me to go to Firestone to have the tire replaced so it was match it. Wyli More

by BLADELABARGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wylie
Sep 10, 2024 -

Tasca Ford Berlin responded

Thank you for sharing your experience with us. I understand your concerns regarding the diagnosis fee and communication challenges. We strive to provide accurate information and excellent service at Tasca Ford Berlin, and your feedback is valuable in helping us improve. Please feel free to reach out to me directly so we can address your concerns further and ensure we have the correct contact information. We appreciate your input and hope to improve your experience with us. Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

September 07, 2024

Excellent service as usual no complaints from me. Customer service is great and techs are knowledgeable More

by john.palenzuela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed
Sep 10, 2024 -

Tasca Ford Berlin responded

Thank you for your wonderful feedback! I appreciate your kind words about the excellent service and knowledgeable technicians at Tasca Ford Berlin. It's always our goal to provide top-notch customer service. I look forward to seeing you again soon! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

September 07, 2024

Colin is GREAT sales manager. Been buying new vehicles for 54 years. He is about the best I ever dealt with. Not once did I break out in a sweat which has never happened before wh More

by WBUKOWSKI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colin Frayne, Michael Lopez, Sam Lee
Sep 10, 2024 -

Tasca Ford Berlin responded

Thank you for your fantastic review! I am thrilled to hear that you had such a positive experience with our sales manager, Colin, at Tasca Ford Berlin. Your comfort during the vehicle buying process is incredibly important to me, and I'm glad that Colin made it a smooth experience for you. I look forward to assisting you again in the future! Safe travels in your new vehicle! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

September 07, 2024

The sale experience was great! Fast and easy. I will be back again. Thank you! More

by JCASSIDY2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Mclaughlin, Colin Frayne, Sam Lee, Tom Moran
Sep 10, 2024 -

Tasca Ford Berlin responded

Thank you so much for your wonderful review! I'm thrilled to hear that you felt well taken care of and that we could address your concerns effectively. At Tasca Ford Berlin, I strive to provide excellent service to all our customers. I look forward to seeing you again soon! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

September 07, 2024

They took really good care of me. They listened and they took care of the problem. More

by RPALSER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Sep 10, 2024 -

Tasca Ford Berlin responded

Thank you so much for your wonderful review! I'm thrilled to hear that you felt well taken care of and that we could address your concerns effectively. At Tasca Ford Berlin, I strive to provide excellent service to all our customers. I look forward to seeing you again soon! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

September 06, 2024

I loved that professional service I had with your employee Ashley Jorge She explained that I should change my brakes and if I need it to go further she would help me make the appointment, very impr More

by inesjsemail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Jorge
Sep 09, 2024 -

Tasca Ford Berlin responded

Thank you so much for your kind words! We're thrilled to hear about your positive experience with Ashley at Tasca Ford Berlin. Our team strives to provide professional and helpful service, and it's great to know that Ashley could assist you with your brake needs. We look forward to welcoming you back for your appointment and any future service! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

September 06, 2024

My husband and I had a great experience and recommend a friend to go there..Colin was very helpful in finding our car..this is a second time we have bought a car there. We will like thank Colin . More

by Joan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colin Frayne
Sep 09, 2024 -

Tasca Ford Berlin responded

Thank you so much for your wonderful review! We’re thrilled to hear that you and your husband had a great experience at Tasca Ford Berlin and that Colin was able to assist you in finding your second car. Your recommendation means a lot to us! We look forward to welcoming you back for your next visit. Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

September 05, 2024

Great service, great advisors Chad took care of me well made sure I was good to go. More

by masonrybk
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Chad
Sep 06, 2024 -

Tasca Ford Berlin responded

Thank you for your wonderful review! We're thrilled to hear that Chad provided you with great service and took care of your needs. At Tasca Ford Berlin, we are dedicated to ensuring our customers have a positive experience. We appreciate you sharing your feedback and look forward to assisting you again in the future! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

September 04, 2024

Went for oil change and emissions, in and out within 45 minutes. Great service thanks! More

by lfuqua66
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Didn’t get his name
Sep 06, 2024 -

Tasca Ford Berlin responded

Thank you for your fantastic review! We’re thrilled to hear that you had a quick and efficient experience with your oil change and emissions service at Tasca Ford Berlin. Your satisfaction is our priority, and we look forward to serving you again in the future! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

September 03, 2024

They are always short staffed and when my car was with them for a service job they returned it completely dirty and with scratches and chipped off paint spots. I’m still pending their phone call to get it More

by amaries.15
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Wali
Sep 05, 2024 -

Tasca Ford Berlin responded

Thank you for your feedback. I understand your concerns regarding your recent service experience at Tasca Ford Berlin. It’s important to me that your vehicle is returned in excellent condition, and I appreciate you bringing this matter to my attention. I encourage you to reach out to me directly so I can address the issues with your vehicle and ensure everything is corrected promptly. Your satisfaction is my priority, and I want to resolve this for you. Thank you for choosing Tasca Ford Berlin. Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

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