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Tasca Ford Berlin

Berlin, CT

4.3
1,570 Reviews
Tasca Ford Berlin, in Berlin, CT, serving Hartford, Middlesex, and New Haven County, is proud to be an automotive leader in our area. Since opening our doors, Tasca Ford Berlin has kept a firm commitment to our customers. We offer a wide selection of vehicles as well as commercial trucks and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Tasca Ford Berlin will get you into the car or truck you choose with professionalism and attention to your needs. Tasca Ford Berlin has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedules, and as always, Tasca Ford Berlin offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (860) 828-3546 if you have any questions or comments.
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250 Webster Square Rd

Berlin, CT

06037

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Showing 1,570 reviews

September 07, 2024

Service was slow just to be told my tire needed to be replaced, however they charged me a $220 diagnosis fee even though they told me to go to Firestone to have the tire replaced so it was match it. Wyli More

by BLADELABARGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wylie
Sep 10, 2024 -

Tasca Ford Berlin responded

Thank you for sharing your experience with us. I understand your concerns regarding the diagnosis fee and communication challenges. We strive to provide accurate information and excellent service at Tasca Ford Berlin, and your feedback is valuable in helping us improve. Please feel free to reach out to me directly so we can address your concerns further and ensure we have the correct contact information. We appreciate your input and hope to improve your experience with us. Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

September 06, 2024

My husband and I had a great experience and recommend a friend to go there..Colin was very helpful in finding our car..this is a second time we have bought a car there. We will like thank Colin . More

by Joan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colin Frayne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Tasca Ford Berlin responded

Thank you so much for your wonderful review! We’re thrilled to hear that you and your husband had a great experience at Tasca Ford Berlin and that Colin was able to assist you in finding your second car. Your recommendation means a lot to us! We look forward to welcoming you back for your next visit. Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

September 06, 2024

I loved that professional service I had with your employee Ashley Jorge She explained that I should change my brakes and if I need it to go further she would help me make the appointment, very impr More

by inesjsemail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Jorge
Sep 09, 2024 -

Tasca Ford Berlin responded

Thank you so much for your kind words! We're thrilled to hear about your positive experience with Ashley at Tasca Ford Berlin. Our team strives to provide professional and helpful service, and it's great to know that Ashley could assist you with your brake needs. We look forward to welcoming you back for your appointment and any future service! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

September 05, 2024

Great service, great advisors Chad took care of me well made sure I was good to go. More

by masonrybk
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Chad
Sep 06, 2024 -

Tasca Ford Berlin responded

Thank you for your wonderful review! We're thrilled to hear that Chad provided you with great service and took care of your needs. At Tasca Ford Berlin, we are dedicated to ensuring our customers have a positive experience. We appreciate you sharing your feedback and look forward to assisting you again in the future! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

September 04, 2024

Went for oil change and emissions, in and out within 45 minutes. Great service thanks! More

by lfuqua66
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Didn’t get his name
Sep 06, 2024 -

Tasca Ford Berlin responded

Thank you for your fantastic review! We’re thrilled to hear that you had a quick and efficient experience with your oil change and emissions service at Tasca Ford Berlin. Your satisfaction is our priority, and we look forward to serving you again in the future! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

September 03, 2024

It took 3 scheduled visits to get my sunroof motor fixed. The first visit where they had my car for 5 hours realized they had the wrong motor. The second scheduled visit, only one person came to my house t More

by magster17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alyssa Rustic
Sep 05, 2024 -

Tasca Ford Berlin responded

Thank you for sharing your experience with us. I appreciate your feedback and understand your concerns regarding the multiple visits for the sunroof motor repair. It's great to hear that Mo and Tyler were able to assist you in the end, and I'm glad Alyssa provided good service. If you feel that you were overcharged, I encourage you to reach out to me directly at Tasca Ford Berlin so I can address this matter. Your satisfaction is important to me, and I want to ensure a better experience for you in the future. Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

September 03, 2024

They are always short staffed and when my car was with them for a service job they returned it completely dirty and with scratches and chipped off paint spots. I’m still pending their phone call to get it More

by amaries.15
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Wali
Sep 05, 2024 -

Tasca Ford Berlin responded

Thank you for your feedback. I understand your concerns regarding your recent service experience at Tasca Ford Berlin. It’s important to me that your vehicle is returned in excellent condition, and I appreciate you bringing this matter to my attention. I encourage you to reach out to me directly so I can address the issues with your vehicle and ensure everything is corrected promptly. Your satisfaction is my priority, and I want to resolve this for you. Thank you for choosing Tasca Ford Berlin. Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

September 03, 2024

Did a great job with a prior difficult challenge! Went the extra mile to make things right! More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Mclaughlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Frayne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wally and Brian, Michael Lopez, Luis Martinez
Sep 05, 2024 -

Tasca Ford Berlin responded

Thank you so much for your kind words! We truly appreciate your positive feedback. At Tasca Ford Berlin, we pride ourselves on going the extra mile for our customers. It’s great to hear that we could help you with your challenge. We look forward to assisting you again in the future! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

September 03, 2024

Colin is a gem. ..He has treated us like family from the first time we stepped onto the lot. Colin is responsive, helpful, attentive and professional. He is incredibl More

by Mammajmac
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colin Frayne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

Tasca Ford Berlin responded

Thank you so much for your wonderful review! We truly appreciate your kind words about Colin and are thrilled to hear that he made such a positive impact during your visit to Tasca Ford Berlin. We look forward to assisting you and your family with your vehicles for many years to come. Don't hesitate to reach out if you need anything else. Safe travels! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

September 03, 2024

Good service just don't like that still after 2 years having my truck still dealing with not having my maintenance package in the system More

by drod98hulk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Sep 05, 2024 -

Tasca Ford Berlin responded

Thank you for your feedback. We appreciate your kind words about the service at Tasca Ford Berlin. I understand your concern regarding the maintenance package for your truck, and I would encourage you to reach out to us directly so I can help resolve this issue. Your satisfaction is important to us, and we want to ensure everything is in order. Thank you for choosing us! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

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