Tasca Ford Dickson City - Service Center

Had a small electronic problem with my new F150, And I had to have a toad in two Tasca ford. After dealing with ford corporate trying to get reimbursed to no avail, I contacted Gail T at Tasca Ford in Dic had to have a toad in two Tasca ford. After dealing with ford corporate trying to get reimbursed to no avail, I contacted Gail T at Tasca Ford in Dickson City. She Was very pleasant and easy to deal with. You could care of my problem very quickly. Thank you Gail More

Worst dealership in my 50 years of buying cars. our family bought several cars from this establishment since we like ford but the people at tasca ford seriously have changed the way I feel about th our family bought several cars from this establishment since we like ford but the people at tasca ford seriously have changed the way I feel about the brand. Tasca ford are all smiles while purchasing but once you need service your are treat so poorly. Look out for manager Andy has no class or any kind of customer relations. Hey Andy it’s no longer leave it to beaver days here anymore people from all other states have moved here and they want professional and respect. You ppl got over with intimidation and taking advantage of the less educated. Not no more pal. More

I brought my 2020 Ford Fusion Titanium to the Ford dealership several weeks ago on August 3rd, 2023, due to a persistent rattling noise. It transpired that the issue was related to a recall, specifica dealership several weeks ago on August 3rd, 2023, due to a persistent rattling noise. It transpired that the issue was related to a recall, specifically involving a cracked flexplate. Accordingly, the dealership undertook the necessary repairs. As per the official communication I received, I was entitled to a loaner car, or alternatively, coverage for a rental vehicle. However, there was a delay in providing me with a loaner car, and it was only after I presented the documentation outlining the agreed-upon procedure that they eventually arranged one, albeit after some insistence and request for manager intervention. Subsequently, on August 22nd, 2023, the dealership had disassembled the transmission and noted an anomaly: transmission fluid had infiltrated one of the engine compartments, causing corrosion in the valve body connector due to fluid leakage. Curiously, despite both issues being related to the transmission, the dealership asserted that they were unrelated problems. Unfortunately, these additional transmission-related matters were not deemed eligible for coverage, in contrast to the recall stipulation which guaranteed coverage for any issues stemming from the flexplate and torque converter. The estimated cost of repair for this separate concern amounted to $2,100. I should note that I possess a warranty through SilverRock that ostensibly covers the expenses the dealership declined. On Tuesday, August 22nd, I was assured by James from the service department that he would initiate the claim process with SilverRock. However, two days elapsed without any evidence of a claim submission, and my repeated calls for clarification remained unanswered. In an attempt to address this directly, I visited the dealership on August 24th, engaging in a face-to-face conversation with James. He informed me that his attempts to contact SilverRock had been unsuccessful. However, upon my own attempt, I managed to establish contact within a short span of time, contradicting James's claim of multiple unsuccessful attempts. James assured me that he would initiate the claim shortly after my departure on Thursday, a commitment that ultimately remained unfulfilled. Subsequently, on Friday the 25th, I made several calls to the dealership without receiving any response. In light of this, I sought to escalate the matter by requesting to speak to the manager, Gayle. I left a message on her voicemail but received no reply. As of Saturday morning, the 26th, I have yet to hear back from either Gayle or James. Regrettably, my interactions with the dealership have been marked by a lack of responsiveness and communication. It is disheartening to experience such a level of dissatisfaction from a well-established Ford dealership. The lack of adherence to agreed-upon procedures, inadequate communication, and the absence of accountability among management are deeply disappointing. I am resolved to explore appropriate measures to prevent others from undergoing a similar ordeal. My hope is that this situation can be rectified and that the dealership can uphold the standard of service one would expect from a reputable establishment. More

Service advisor was somewhat quarrelsome not really satisfied like advertisement states. Left dealership with a uncomfortable experience. satisfied like advertisement states. Left dealership with a uncomfortable experience. More

I would rate less than 1 if possible. I hadmy vehicle in for them to check an air bag light that came on and they damaged the vehicle. Trying to call them to report this and they don't answer or return my for them to check an air bag light that came on and they damaged the vehicle. Trying to call them to report this and they don't answer or return my call. I have pictures of the damage and want this taken care of. More

Went to take my 2017 Ford Escape to get engine oil change and tire rotation,along completely my oil change I notice tech just put oil in the engine and closed the hood to my car.He didn't even check for prop and tire rotation,along completely my oil change I notice tech just put oil in the engine and closed the hood to my car.He didn't even check for proper oil level at all.My car was ready for pick up and seen a big pool of oil under my car.Had to wait at the garage fir the tech to fix the problem again.Then by the time I got home heard a noise under my car to realized dust for the engine came loose and bent back under my car,how disappointing, will probably not go back for any other services. More

Came out with more problems than went in with Had my trailer tow fixed and sat there for hours. told me it was done and when I pulled out of garage and started up through the lot I saw my ambient Had my trailer tow fixed and sat there for hours. told me it was done and when I pulled out of garage and started up through the lot I saw my ambient temperature was -40. Turned right around as 1i am always looking at this and went in at 39 degrees. Mechanic seemed ignorant and finally pulled it back into garage and i waited outside. He came back out with my truck in about ten minutes and told me my problem was from here to here and sent me on my way without ever fixing. I headed down to the light from their dealership and truck was not shifting right. I called when i got home and was told to bring it back. I told them i should never had been sent out of there with my truck in the condition they had it in. I was afraid to let them touch it again and it cost me several hundred dollars more to get it fixed elsewhere ,Problem ended up being mechanic at gibbons use a pick in terminal end of electric block and spread the terminal so there was not a good connection which in turn caused shifting problems and ambient temperature sensor not to work. will never buy another vehicle or do business with Gibbons Ford again. More

Good dealer; poor service I dropped my truck off on The evening of October 6. They confirmed that the rear defrost was not working and needed to be replaced. They said that it I dropped my truck off on The evening of October 6. They confirmed that the rear defrost was not working and needed to be replaced. They said that it would cost me approximately $600 even though I have an extended warranty. They said this would not be covered, however two years ago the same issue occurred and it was it’s covered under the extended warranty. It took them until October 16 to get the vehicle repaired. Originally I was going to be done on 11th, then 12th, then 14th or 15th.....finally done on 16th after leaving numerous voicemails for my customer care rep and then I placed a call to service manager. I requested that the deductible be waived since this service was handled poorly, the manager said she didn’t feel it was. Gibbons claims Your satisfaction is of the utmost importance.......well my satisfaction wasn’t fulfilled and I will look for a better dealership. More