Tasca Ford Midlothian

Quick and Courteous Service. The service work was done right the first time and done in a timely fashion. Would recommend Robert for any of your auto service needs. A+ Service right the first time and done in a timely fashion. Would recommend Robert for any of your auto service needs. A+ Service More

Thanks so much for helping me get into a new truck. You were all very patient and very helpful throughout the whole deal. The process was simple, straightforward and worth it. Shout out to Mena! were all very patient and very helpful throughout the whole deal. The process was simple, straightforward and worth it. Shout out to Mena! More

A+ staff is very courteous. They told me how long it would take and that's what it took. Even w the recall fix I didnt know about. Service department has never let me down. would take and that's what it took. Even w the recall fix I didnt know about. Service department has never let me down. More

Best service ever! My service advisor, Carlos Toscano, was very busy and still paid attention to my car problems and the waiting time was less than the hour he said. Thank you! was very busy and still paid attention to my car problems and the waiting time was less than the hour he said. Thank you! More

Excellent service and very friendly. Definitely recommending this place to friends and family. Walked in and was quickly approached. Mena Karas cares about his customers. recommending this place to friends and family. Walked in and was quickly approached. Mena Karas cares about his customers. More

PJ, Brian, and Anthony = Excellent Customer Service. I was disappointed with my phone conversation,but my in person interaction was exceptional. Keep up the GoodWork was disappointed with my phone conversation,but my in person interaction was exceptional. Keep up the GoodWork More

Everything was great. My truck was fixed timely and at a great price. It was even washed outside and cleaned inside, which was an unexpected treat. great price. It was even washed outside and cleaned inside, which was an unexpected treat. More

I used to be in sales at the dealership about five years ago and after I left I retired after thirty years in the business. So needless to say I had choices where I wanted to purchase the only two new cars ago and after I left I retired after thirty years in the business. So needless to say I had choices where I wanted to purchase the only two new cars I have had in my lifetime, Both times I have dealt with J T. he has been one of the best and is truly a great asset to the Bill Kay dealership group . So my closing comment is I always recommend this dealership to anyone who is looking to purchase a car thabks again. More

Car worse then when serviced and with there hours I have to wait to get in and driving rougher and louder every time not happy to wait to get in and driving rougher and louder every time not happy More

I continue to have issues with this service department and this is my 3rd vehicle I've purchased from Bill Kay but it doesn't seem like they want to keep my business. Some of the service reps are not hone and this is my 3rd vehicle I've purchased from Bill Kay but it doesn't seem like they want to keep my business. Some of the service reps are not honest individuals and that reflects poorly on the entire dealership as well as Ford Corp. I came in for issues with my trans shifting roughly and a wheel alignment check because the vehicle pulls me into oncoming traffic. I went for a drive with the tech (Daniel Sharp) who while driving felt the rough shifts and suggested doing a update check for PCM software and /or a reset so the Trans can learn my driving style. Without checking the numbers he stated I didn't need an alignment which I know can't be diagnosed by hitting a few side streets and should've been check electronically. After waiting a short while I was told the vehicle was ready. No invoice or any communication about what was found or anything so after realizing I didn't get an invoice I had to call and ask for an invoice and return to pick it up the next day. Upon seeing the invoice it's states that Daniel couldn't duplicate the issue. But stated that after the reset it would get worse than it is now until it re-learns my driving style. I try to be patient with this glitchy new technology in these vehicles but when the service department isn't doing there part to assist customers when issues arise I'm being forced to do bad reviews and go above the normal procedures to be treated with respect. Why force a customer into other car brands when they are trying to stick with you and save your jobs that are already in jeopardy due to declining sales. More