Tasca Ford Midlothian

Excellant service Robert in service is the best service writer they have, he takes care of his customers. To the max, he is the only one i will and have dealed with whe Robert in service is the best service writer they have, he takes care of his customers. To the max, he is the only one i will and have dealed with when i go More

Excellent They are very nice and helpful in trying to get what i wanted and Mena gave us great deal so we purchased my new car They are very nice and helpful in trying to get what i wanted and Mena gave us great deal so we purchased my new car More

The car was ready on time .very professional company Bill Kay ford is a respectable reliable ,affordable, convenient company They get rite to the point They don't over charge you Their prices ar Bill Kay ford is a respectable reliable ,affordable, convenient company They get rite to the point They don't over charge you Their prices are reasonable and they honest they don't sale you what you don't need I like other companies.i would recommend them to everyone. More

Oil change review I’ve only had my car serviced at Bill Kay since I bought it from there in Feb, 2016. I took my 2015 Ford Focus to Bill Kay to get my routine oil chang I’ve only had my car serviced at Bill Kay since I bought it from there in Feb, 2016. I took my 2015 Ford Focus to Bill Kay to get my routine oil change. It took over 2 hours to complete and when I went to pick up my car they informed me that I need both front and rear brakes as well as 4 new tires. I was in shock I needed new brakes because in January, 2019 Bill Kay serviced my front brakes to avoid me having to get new brakes completely. I was also not told that January that my back brakes would need to be changed in the near future. When I bought this up to the customer service rep, he told me to “ignore” the front brake comments as my brakes are at a 7.0, but I would need back brakes since they’re at a 4.0. I am not sure what kind of scale he was referring to, but if I recently had my front brakes fixed in January I would expect them to be like new and not be an issue. As for my tires I recently replaced one tire due to a flat tire, therefore I am not entirely sure that I need 4 new tires. I am very upset with the service I received on July 3rd and would like a manager to reach out to me and let me know exactly what needs to be fixed on my car. In addition, if anything is wrong with my front brakes I expect that service to be taken care of free of charge as I just paid $400 + to avoid a complete brake job. I feel like the service department takes advantage of customer who are not “sabby” when it comes to the maintenance on their vehicle, as this is not the first time I have been quoted wrong or charged wrong by Bill Kay. More

OUTSTANDING SERVICE DANIEL WOOD/ BILL KAY FORD MIDLOTHIAN IL We have been a Loyal customer of Daniel Wood for years...this is our 3rd car purchase from him. Daniel is a Great listener who gave us everything we We have been a Loyal customer of Daniel Wood for years...this is our 3rd car purchase from him. Daniel is a Great listener who gave us everything we needed and wanted in our brand new 2019 Ford Escape. He went out of his way to make us feel special. He is Very professional , friendly and knowledgeable.. a true Pro. He introduced us to the entire service Center, the manager Danny - who selflessly spent time with Daniel explaining the Ford Pass & other nuances. Mark in Finance was very informative and friendly also. The shop filled up our tank and washed and waxed our car.... 10 Stars for Daniel Wood & the entire staff. More

Great salesman, great dealership! I was extremely pleased with the service I received when purchasing my Ford Escape. I was quite nervous when walking into the dealership seeing that I I was extremely pleased with the service I received when purchasing my Ford Escape. I was quite nervous when walking into the dealership seeing that I hadn't purchased a car since 2005. Mena Karas was so helpful, professional and knowledgeable. He showed me several vehicles giving me a variety to choose from. This young man was exceptional and I highly recommend you ask for him when visiting Bill Kay Ford. More

The Works Oil Change I returned to Bill Kay Ford for a routine oil change and maintenance check on my Lincoln MKC. I was promptly met by the service representative, escor I returned to Bill Kay Ford for a routine oil change and maintenance check on my Lincoln MKC. I was promptly met by the service representative, escorted to the service desk and the service was quickly initiated by the staff. I returned to this dealership because I have received good, quality service in the past. I have no complaints or concerns. The service staff were helpful, friendly and interested in assisting me. I will most probably return when I need the next scheduled service. More

Warranty service Warranty work was performed and also had the oil change and had a ski rack removed. Word was done well. Just would request that I would be informed Warranty work was performed and also had the oil change and had a ski rack removed. Word was done well. Just would request that I would be informed of the status of the repair rather than me having to keep calling to find out what’s going on with my car. More

My new Edge This is my second new car.... Both were purchased from Bill Kay Ford... Sales people are great.. Service department wonderful.... Would recommend them This is my second new car.... Both were purchased from Bill Kay Ford... Sales people are great.. Service department wonderful.... Would recommend them to everyone.... More

ecosport issues My ecosport was casually driven for 6 months putting 6000 on the car. I took it to Bill Kay for an oil change which took 2.5 to complete..later that d My ecosport was casually driven for 6 months putting 6000 on the car. I took it to Bill Kay for an oil change which took 2.5 to complete..later that day the car would not start and there was no compression to the engine when I stepped on the gas. The car was back at the dealer the next day. I was provided a loaner ..a Ford Fusion which wE to low for my bad back but was told they had no other car. after 2 weeks if waiting for my car due to a lack of communication I went to corporate for support. my car was fixed in 2 days and runs better now than when I bought it.We are a Notary family that supports Ford. I am not happy with the product breaking down after only 6 months.I do not remember the service dept managers name. More