Tasca Ford Yonkers - Service Center

Consistently helpful dealership w/great customer relations Smith Cairns is a rarity, in my experience. The crews (both sales and service) are very diligent, they treat their customers with respect and friendli Smith Cairns is a rarity, in my experience. The crews (both sales and service) are very diligent, they treat their customers with respect and friendliness. They're mindful of not wasting anybody's money and will give you suggestions to operate your vehicle as cost-effectively and safely as possible. More

bad service I had my R/f Axle replaced and my oil and filter changed, the next day my shrouding under the engine fell off cost me $ 65.00 to have it fixed. I had my R/f Axle replaced and my oil and filter changed, the next day my shrouding under the engine fell off cost me $ 65.00 to have it fixed. More

Oil Change Good/Wait time/Car wash horrible 7am appt. for oil change and had to wait 4 hours...Car wash was terrible! My car was still dirty and windows all smeared! Had to get it washed after b 7am appt. for oil change and had to wait 4 hours...Car wash was terrible! My car was still dirty and windows all smeared! Had to get it washed after because it was worse than when I took it in! More

Top-Rated Dealership/Service My experience at Smith Cairns Ford was a pleasure from the purchase of my vehicle there was professional service - my expectations were more than exce My experience at Smith Cairns Ford was a pleasure from the purchase of my vehicle there was professional service - my expectations were more than exceeded When dealing with the service desk to make an appointment, they are a pleasure always helpful and accommodating. The service manager was able to take care of my truck efficiently and effectively and met my high expectations ! This is the third vehicle I have purchased ( not leased) from Smith- Cairns and I wouldn’t go anywhere else ! More

5000 mile service The service people at Smith Cairns were professional and very courteous. I waited for my car in their lounge there was refreshments a T V and magazine The service people at Smith Cairns were professional and very courteous. I waited for my car in their lounge there was refreshments a T V and magazines. Very comfortable while I was waiting. More

Great experience! Customer service skills were excellent. I felt like I was important and what I needed done mattered. It was a refreshing experience to see such wonder Customer service skills were excellent. I felt like I was important and what I needed done mattered. It was a refreshing experience to see such wonderful customer service when unfortunately that is not the norm today. More

Solving a Very Complicated Problem This was a very complicated problem. The solution was so elusive that they had to contact the Lincoln Motor Company for technical assistance. My car w This was a very complicated problem. The solution was so elusive that they had to contact the Lincoln Motor Company for technical assistance. My car was at the dealer for an extended period of time. I had a loner car so it did not affect my transportation. During the time it was at the dealership the service advisor, Ed Inzinna called me regularly and gave me the status. He always responded well to my many questions along the way. I really can't put into words how comforting Ed was. I now have the car back and it is fully repaired and performing like new. More

I totally trust the very honest service advisor Brian Galaz I have followed Brian Galaz over 20 yrs from different Ford dealers and so has my children &their spouses. It is wonderful to feel so safe with someon I have followed Brian Galaz over 20 yrs from different Ford dealers and so has my children &their spouses. It is wonderful to feel so safe with someone who is so honest. The dealer is not close to our home, but I wouldnt go anywhere else. More

service and tune up customer service was quick and efficient I had forgotten my coupon and they still gave me a discount for the oil change....the. staff was very helpful customer service was quick and efficient I had forgotten my coupon and they still gave me a discount for the oil change....the. staff was very helpful and friendly...gave me a detailed itemized list of all maintenance items checked and system components checked...and tire brake information as well...... I had wanted to change the code on the door and they were able to help me get that done now I don't need to look for the security card or my keys I can use my own personal code .... best thing about this place work is done right the first time and you are in and out quickly. More

Unethical Dealership an hour ago Service manager Donna is a conniving liar. If i can give zero stars i would have. Steer clear and go to another Ford dealership to purcha an hour ago Service manager Donna is a conniving liar. If i can give zero stars i would have. Steer clear and go to another Ford dealership to purchase/lease and service your vehicle. This last vehicle was my family’s fifth lease through Smith Cairns Ford. I had to retain a lemon law attorney to expose the incompetent service department at Smith Cairns Ford, and the trove of lies Donna fed me for months. My vehicle was a lemon from the outset. Service engine light illuminated twice in first 1500 miles. According to service department it was a solenoid sensor the first time. The second time the service department couldn’t determine the reason for the service engine light illuminating again. Donna gave me the runaround for much of the over 30 days that my vehicle was out of service. She told that they would not release my vehicle back to me until service department determined the cause of the issue. Naturally, donna flopped when my vehicle was taking up space, and was exhausting too much up the technician(s) time to keep trouhleshooting and coming up empty. Donna caved in to Ford manufacturer’s demands via email communication in Michigan, which was to release my vehicle despite not being able to determine why my service engine light illuminated for a second time. I waited nearly a year to post this review because of the legal process between Ford manufacturer, and my lemon law attorney had to play out. It just concluded this past week with a favorable judgement awarded to me. Smith Cairns Ford doctored invoice dates amongst things, and thankfully i kept my text conversations with the service advisor to expose their lies some more. The bottom line is Smith Cairns Ford does not care for customer safety, nor do they care about loyalty. There is no “customer service” in instances like mine. The dealership passes the buck to Ford the manufacturer, and Ford the manufacturer tells the customer to deal with the dealership because they are privately owned. Smith Cairns Ford ONLY cares about the bottom line. Customers have a choice where to purchase their vehicles, and where to service their vehicles. Do not go to Smith Cairns Ford. While my situation is isolated, it showed the true colors of Smith Cairns Ford when these types of things do happen. Save yourself the agony of not dealing with dishonest, unethical, and incompetent employees at Smith Cairns Ford. Mark K More