Tasca Kia- Service Center

Every time I take my car there the people are so friendly & nice. I went in for service. The two girls that work in service are great. & nice. I went in for service. The two girls that work in service are great. More

They don't seem to know how to hold onto good people.. New faces each time we've been there. From the managers, sales people, to service advisors. It seems like the good one's either leave or get let go. New faces each time we've been there. From the managers, sales people, to service advisors. It seems like the good one's either leave or get let go. Idk what's going on with that but I know one thing for sure. I don't have a lot of trust in a place that has high turnover. This last time it took even longer than last time (which was like 2hrs) to do a simple oil change and rotate tires.. To make things worse it sounded like there was a party going on at the service entrance.. Maybe that's why it took more than twice the time to do the work. No car wash.. No apology for the wait.. No bueno.. I think we'll be taking our business elsewhere. More

Happy customer Went in for an oil change, came out with a new vehicle ! Joel was fantastic, quick getting me into my new Sportage! First time I've ever found car sho Went in for an oil change, came out with a new vehicle ! Joel was fantastic, quick getting me into my new Sportage! First time I've ever found car shopping a great experience! More

Consistent Positive Experience I must say Emma Debolt was very helpful. Along with Keri Timoteo as a mentor, this service center is set for excellent service. Happy to see Keri i I must say Emma Debolt was very helpful. Along with Keri Timoteo as a mentor, this service center is set for excellent service. Happy to see Keri is still making things happen. I can say this because I had the same experience with Keri at a former KIA dealership. Great job Tasca KIA! More

Attentive and helpful Service Department Very positive experience; Service manager was attentive to all I had to say about past very bad experiences with this dealership, which was a lot, as Very positive experience; Service manager was attentive to all I had to say about past very bad experiences with this dealership, which was a lot, as I purchased my FIAT in 2011. FIAT now makes no noise and runs very well. More

First Class Service! The service department at Fiat of Providence run by Michael Botvin is a very pleasant surprise In the world of car dealers that do not go out of the The service department at Fiat of Providence run by Michael Botvin is a very pleasant surprise In the world of car dealers that do not go out of there way to do the right thing ,Mr Botvin is a breath of fresh air! I had a problem with my car that one service manager just said he would fix it and did nothing But that was not Mr Botvin , he went to bat for me and never gave up! As someone that as been a manager is service departments for 10 years, this is how GOOD customer service is done!!! If you take a chance with him, you will Never go back to your old dealer! Peter Comey More

I don't even know where begin It's a long story that started in mid June of 2015. I've been fairly happy with Metro Fiat for rutine service. I had some very minor issues with my It's a long story that started in mid June of 2015. I've been fairly happy with Metro Fiat for rutine service. I had some very minor issues with my 2013 500 Sport since new, so I decided to have it looked at. Those issues were looked at previously by the Chrysler dealer across the street before Metro had the dedicate Fiat service, but never resolved. So it took the car in, they gave me the loaner. 10 days or so later, I got call and was told to come pick up the car. When I did, none of the issues were addressed, so I made an appointment again, and later dropped the car off again. And it went on and on like this for 12 weeks. All the while, to their credit, they did give me a loaner, but no communication whatsoever, more than once they did not return my calls. Finally, in the week 12, I was told to come pick up the car, when I was approached by the mechanic, who was incredibly rude, yelled at me that there's absolutely no problem with the car, the problem with the car is me. Which brings out a simple question of if there wasn't any problems, why they replace all those parts, and what they were doing with my car for 12 weeks. The service manager's got involved, a nice chap named Mike. He arranged to keep the car there for the one last time to sort it out, so I did. Got a call the next day, went to pick it up. Mike round up everything well, we shook hands, the mechanic and service writer and all. The car? It came back exactly the way it went in 12 weeks prior, but I was just tired, and wasn't gonna pursue it any further. A couple of weeks later, I received Fiat service survey. This is specifically for the "last service visit." As I mentioned, Mike was decent, so we're the mechanic and the service writer at the pick up, but that doesn't change the fact of that 12 weeks, so I filled out the survey exactly as how I felt during that time. I did mention how Mike helped to sort it out, but I just had to give survey score for the 'last service visit' that was still xxxx poor. I got a call from Mike, he wanted to discuss th survey. I called back, he, while admitting that quality of the service was poor, in no uncertain terms, told me never to come back and go find another dealership. I just hope that I could have made this whole thing up, but it all really happened. More