Tate Chrysler Jeep Dodge Frederick

Absolute worst dealership and service department that I have ever dealt with. They are extremely unprofessional and don’t care one bit about their customers. I paid nearly $2,000 to fix starting issues wit have ever dealt with. They are extremely unprofessional and don’t care one bit about their customers. I paid nearly $2,000 to fix starting issues with my vehicle. Not only did they not fix them, I now have new issues. They refuse to even check their work to see if it was done correctly and only want to charge me more money to diagnose it more. They refuse to give me a refund and now won’t even communicate with me anymore. I would give them zero stars if I could. I would strongly not recommend being a vehicle from them or taking a vehicle there for service. More

Terrible communication from service Dept. - had to chase them down for any info. Zero follow up from service manager after emailing concerns - had to chase them down for any info. Zero follow up from service manager after emailing concerns More

Went to buy a vehicle tonight had agreed upon price. Questioned dealer processing fee the sales manager came over and said " I just wanted to thank you for your time ". I mean what a rude condescending Questioned dealer processing fee the sales manager came over and said " I just wanted to thank you for your time ". I mean what a rude condescending person who does business like that!? I surely hope the owner of Tate is proud of the employees he has… what a way to do business. More

Great people to deal with. My salesman john Spicer was absolutely great to work with. I would definitely refer my friends to them and my salesman. My salesman john Spicer was absolutely great to work with. I would definitely refer my friends to them and my salesman. More

I would like to give a shoutout to the service department and specifically Kevin Cissel. He put in the effort to make sure repairs were covered by warranty, and my car is riding great after the work that was and specifically Kevin Cissel. He put in the effort to make sure repairs were covered by warranty, and my car is riding great after the work that was done. Kudos for excellent customer service, and I look forward to coming back! More

On 3/15/24 our 2020 Ram 5500 Diesel Truck that we purchased in 4-2021 brand new from Tate Dodge/Ram from the Frederick location broke down . We were driving on the beltway and the truck started slo purchased in 4-2021 brand new from Tate Dodge/Ram from the Frederick location broke down . We were driving on the beltway and the truck started slowing down so we pulled over on the shoulder ,turned off the truck ,tried restarting It but it couldn’t start,so we had it towed to Tate. We’ve been taking our truck for service at this location since we bought it and the former service advisor Kevin Cissel has always been very pleasant,professional and has always provided us with excellent service!! . We went to Tate on Monday for diagnostics,the new service advisor Kyle told us that the truck will need a new engine and gave us a quote for a new engine costing 35K. I asked Kyle if they could do further diagnostics and he said it does not matter if they checked further it will come to the same conclusion resulting in a new engine replacement.We really didn’t believe Kyle that our truck needed a new engine so we towed it to another repair shop close by for a second opinion.We explained everything to them that happened at Tate and he said that they will open it up and do diagnostics for us and see what the problem was. He called us back the same day and said that they found the problem,it was just a broken flex-plate and we didn’t need a new engine.They were also extremely shocked that Tate was advising us to buy a new engine. We’re so glad that we took it for a second opinion because if we didn’t we would’ve never known that it was just a simple repair!!.The technician was actually able to fix the truck and get it back up and running again.The cost for repairs was 5,100 dollars compared to the 35K that Tate was trying to charge us. It is very disappointing that the service department at Tate in Frederick was trying to charge us 35K for a new engine when all we needed was just a new flex plate and on top of that their technician broke off a bolt on our engine trying to turn the engine over manually. Needless to say we will be taking our business elsewhere from now on!! .We were loyal customers for 3yrs and it sucks that they treated us this way. Furthermore we are not the only customers complaining about the technician breaking off a bolt on the engine. Furthermore we are not the only customer complaining about the technician braking off a bolt on the engine. We went in to speak with the service manager Evan Jones letting him know that they misdiagnosed our truck stating that we needed a new engine when we didn’t and they refused to do further diagnostics like we initially asked. He was extremely rude, condescending and narcissistic as xxxx!! . Evan told us that we signed the diagnostic paper not allowing them to disassemble the engine to pinpoint the problem and also installing a new engine . Which is not true because what we signed for was declining the replacement of a new engine and not declining the break down of the engine .We also told him that their technician broke off a bolt on our engine and he said that it was already broken which is incorrect.He basically twisted our words and everything that we said he tried mansplaining it all,he could care less about what we were telling him and not taking any responsibility for anything and trying to cover up for the mistake and incompetence of his service advisor Kyle and the technician. We’ve spent a lot of money at that dealership over the years and it is very disappointing that we purchased the truck for 60K plus dollars and the service manager had the audacity to say we wanted something for free, which by the way we didn’t ask him for anything for free . We really wished that Kevin Cissel was still the service advisor in the heavy duty truck department because we know for a fact that things would have been done correctly the first time and he would’ve done further diagnostics like we requested and the the problem would’ve been solved. We will get in touch with Corporate..What a terrible way to treat loyal custome. More