Tate Chrysler Jeep Dodge Frederick

I bought a truck from them, but let me say this is one of the greedy dealerships with no morales and values. The truck I bought is very limited right now and its back up at the factory due to COVID. So som the greedy dealerships with no morales and values. The truck I bought is very limited right now and its back up at the factory due to COVID. So some dealerships are taking advantage of consumers and are being greedy. Unfortunately, I asked to pay MSRP but they refused! They told me the owners would not budge and I would have to pay the 5k mark up. Which is ridiculous! So just be aware. This dealership is a dealership is greedy, take advantage of their consumers and has no morales! Of course they wait to tell me about the 5k mark until I was about 5 minutes from the dealership, not when I called them in morning. The mark up wasn’t even on their website. More

Worst customer service and communication ever! This was the worst experience and I have since then gone to another dealer to order my vehicle. I have purchased my last 5 vehicles from Fitzgerald and I shou the worst experience and I have since then gone to another dealer to order my vehicle. I have purchased my last 5 vehicles from Fitzgerald and I should have known better than to go anywhere but them!!! More

I spoke with a Sales person by the name of Jason on August 7, 2020. I told him I was interested in one of the cars at another Tate dealership and, if he could transport the car to his dealership. He to August 7, 2020. I told him I was interested in one of the cars at another Tate dealership and, if he could transport the car to his dealership. He told me he would get back to me. That call never happened. I called the dealership on August 13, 2020 I spoke with the sales sales manager Mark, and told him what happened he basically made a lame explanation as to why Jason didn’t call me back. Which was he went on vacation on Saturday. I called him on a Friday in the morning.I then proceeded to tell Mark that’s not how business should be conducted. He again said basically it was in his words “water under the bridge”. I told him I’m sorry to hear that, and I would be going somewhere else. I can’t tell anyone to not go there because, I have no idea what an experience would’ve been if I had. I can only share my first hand experience initially with them. More

Jason L. and Tate in Frederick completely changed my view on dealerships. I had lost faith in dealerships after a horrible experience at Ourisman Chevrolet in Bowie Md. I had a signed contract for a vehicle on dealerships. I had lost faith in dealerships after a horrible experience at Ourisman Chevrolet in Bowie Md. I had a signed contract for a vehicle but they sold it to someone else because I didn't use their financing. They were to put new tires on the suburban and I was picking it up 4 days later...but they sold it to someone else. So when I went to Tate I wasn't expecting anything good. I called Tate and told them I was interested in a suburban they had. Jason held the vehicle for me since I was an hour away. He was not pushy at all and really made my wife and I relaxed about buying a car. He was very easy to work with when it came to pricing and any issues we had with the suburban. You can tell he is a very genuine person that really cares about customer service. I highly recommend anyone looking to buy a car to call Tate in Frederick and ask for Jason. After making a deal with Jason we were waiting to sit with financing and the manager came over and offered to buy my pregnant wife something from the vending machine since it was around lunch. The whole experience didn't stop there....the Financing guy was so easy to work with and really looked out for OUR finances. He pointed us in the right direction making sure we didn't add any additional unnecessary costs. Thank you Jason and thank you Tate for a great car buying experience! More

Sold the car from under my feet Jason was extremely unprofessional. I made a verbal agreement to buy a car from Tate and it needed a few repairs (new side reflector and a ball joint Jason was extremely unprofessional. I made a verbal agreement to buy a car from Tate and it needed a few repairs (new side reflector and a ball joint in the engine). Jason said it would take about a week. I called him a week later to ask about the car and he said it was still in the shop. The next day, I receive an email from him stating his manager had sold the car to someone else. The lack of communication within Tate astounds me and the lack of character on Jason's and his managers part left me without a car and cost me a week of searching for other cars. If you want to deal with an honest business, please do not consider Tate or Jason. More

I wish all car purchases were this quick and easy. No bait-and-switch scams or hidden charges like most other dealerships I’d previously tried. Jason made sure I had everything I needed and Paul was thor bait-and-switch scams or hidden charges like most other dealerships I’d previously tried. Jason made sure I had everything I needed and Paul was thorough with the financing. Loving my certified Charger RT so far!! The entire transaction was surprisingly easy!! More

Zak was extremely helpful and professional. I’ve never had a car salesmen help me so much finding my first car. He’s an excellent salesman and I highly recommend him. had a car salesmen help me so much finding my first car. He’s an excellent salesman and I highly recommend him. More

Faulty Repairs I only take my vehicle here for Oil Changes and recalls. I never had a bad experience until recently. 1st recall was for gas tank replacement, after I only take my vehicle here for Oil Changes and recalls. I never had a bad experience until recently. 1st recall was for gas tank replacement, after this was done gas would spill out after filling up, Tate took care of the problem without issue. Next was a passenger airbag module replacement, since this was done passenger airbag is constantly on, I spoke with the service Manager Joe who insist I pay a diagnostic fee. I disagree as the issue have always started after they "repair" my vehicle. Our gas cap was replaced recently at their request and now I the gas cap light is always on, yet they want to charge a diagnostic fee. Do yourself a favor and find a honest repair shop that will stand behind the work and warranty. I'm very particular on who works on my vehicles, Tate seems to always find something they want replace to make a quick buck. Ladies, be aware they will also add extra fees to your bill, I've had to call them several times for mother as they add extra fees that are credit back later. More

Go anywhere else if you value your car. Took my car for its first oil change here and the work didn’t get performed. I brought it in at 5000mi and used my comp oil/filter change. Get home in Took my car for its first oil change here and the work didn’t get performed. I brought it in at 5000mi and used my comp oil/filter change. Get home inspect it and the oil filter is stamped “factory installed” and oil is still dark brown. I lost it on Shane and he tells me well you really aren’t due for an oil change until 10k miles so it doesn’t matter. I completely lost it then, best part is the sticker they put in the window was to come back in 5k increments. Bunch of shady people. They said they would investigate it and confirmed the work wasn’t performed. Gifted me more oil changes (what’s the point if you don’t do the work). Oh and I had to wait about an hour in the waiting room for them to do absolutely nothing. Go anywhere else if you value your car. More

Fraud and Cheaters I brought my 2016 Ram 1500 in on July 9th on my way home as it was acting up and I knew it would not make it home. Shane in the service department wa I brought my 2016 Ram 1500 in on July 9th on my way home as it was acting up and I knew it would not make it home. Shane in the service department was kind enough to arrange a rental car. The next day Shane informed me that the diagnostic test showed cylinder 6 & 7 were not firing. They explained that without taking the engine apart they could not determine the cause and suggested the cheapest options would be to replace the engine with either a new for $8,350 or used for $5,500. I also had the option of letting them buy it and getting a new one. I asked them what they would give me for the truck as is and was told about $12,000. After much deliberation and weighting all the options I called and decided to just take the $12K and already picked out a new truck on their lot and asked that they give me the best prices as I was already taking a $10,000 loss on my truck as I still owed $22,000. They called me back and decided that they would only give me $9,000 for the truck because it had a blown motor (Which they already knew as they were the ones to tell me this). Then to top it off they would not budget on the price of the new truck. The conversation got very frustrating so finally I just paid for the diagnostic test they ran ($135.00) and had my truck towed to Criswell. Criswell had the truck one day ran the same diagnostic test and called me to let me know it was just a valve spring and the total repair would but just over $600 dollars. So I stood to lose $13,000 if I had trusted the staff at Tate. This is blatant fraud and I'm so glad I followed my gut feeling on this one. Could not be more happy with end result. ($135.00 to Tate) ($202.00 to tow it to Criswell) and ($646.00 to Criswell to replace a bad spring on the valve) Does anyone else see the egregious and blatant error in this!!! I would stay clear of this dealer at all cost. Could end up saving you a lot of money and frustration. I can't even begin to describe how stressful this whole situation was. I was a wreck for 3-4 days thinking I was going to be out $13,000 to $5,500 no matter which option I was told I have by the Tate staff. P.S. the most alarming RED FLAG was when the service manager personally offered to buy my truck for $7,000 More