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Tate Dodge Chrysler Jeep RAM

Glen Burnie, MD

2.4
532 Reviews

7429 Ritchie Highway

Glen Burnie, MD

21061

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532 Reviews of Tate Dodge Chrysler Jeep RAM

March 14, 2013

David Giddens is a great salesman. He was very polite and informative. I will recommend him to other people and looking forward to doing business with him again in the future! More

by jjfbaseball
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Giddens
March 12, 2013

Went LOOKING and found the one I wanted.. Tim Shue was very patient with me.. I TOLD HIM I HAD TO THINK.; I came back and got it.. He was professional and helpful all the way.. He is an asset to your com More

by fisherman42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
tim shue, Tim Shue
March 11, 2013

Everyone was friendly. Not only met our needs but went far & beyond! Definitely telling our friends about our experience & recommending them to check Tate out when in need of a vehicle. More

by Teresa11231
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Butler
March 10, 2013

Calvin is knowledgable of the trucks we asked questions. Showed and tested different styles. Friendly and Professional Dealership. Lots of vehicles to choose from. Love the truck we choose. Thank you More

by Bagheria1974
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Calvin Mullineaux
March 06, 2013

Ms Judy was great she was super friendly an very helpful! She answered all my questions and went the extra mile to get me the best car with the price I could afford. I will be sure to send all my friends and More

by mellie84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Judy Longobardo
March 05, 2013

overall, the car buying experience was good at tate dodge of glen burning. this is our third jeep and we will be back in the future. More

by bharri86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Judy Longobardo
March 03, 2013

When I was looking to purchase a new vehicle, Jeep was my last choice.I decided to surf the net look at the jeep and found one that i liked. I was contacted by Mr. Fitzgerald thru internet sales, made the ap More

by debrathms2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wendell Fitzgerald
March 01, 2013

My name is Michelle Kilbourne, I bought a 2013 Dodge Avenger from Tate Dodge of Glen Burnie, I had the pleasure of Wendell Fitzgerald as my salesman. I am extremely satisfied with my purchase and the se More

by mechelle70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wendell Fitzgerald
March 01, 2013

I contacted Tate about a used car I was interested in through email to schedule a test drive. David G. responded immediately to schedule a date/time. The car lived up to the internet listing, and I was s More

by JN17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Giddens, Ron Rush
February 23, 2013

On February 16, 2013, I took my 09 jeep to Tate for motor and differential oil service. During the service, they found another problem that was covered under warranty. The problem was that Tate did not have More

by jimprent
Customer Service
Recommend Dealer
No
Employees Worked With
Jason Ladd
Mar 13, 2013 -

Tate Dodge Chrysler Jeep RAM responded

Tate Dodge Chrysler Jeep RAM wrote on 2/26/2013 10:55:37 AM: Dear Mr. Prentice, It has come to my attention through this forum that you recieved less than acceptable service from our staff. Please accept my apologies for the lack of communication provided by our service advisor. It is our intention to provide the best service at all times. There are occasions though that this does not happen. After recieving these comments i called a meeting with the advisor,technician and service manager to discuss what happened. There response was such that they felt as though they did the best that they could in light of the circumstances. The one acception was the lack of communication during the 4 hour period you were here on that saturday. Jason honestly felt as though he provided adequate information during the mid morning (10:45) conversation. The rusted bolts gave us some trouble and his comment to you according to him was that they finally had removed the part at that time and still had to install the new part. I believe after talking with the technician that he focused on your vehicle from the time he recieved it until he finished. I don't believe that Jason was trying to achieve the "hot poker" affect when he offered up an apology in the form of an oil change. I truley believe he recognized that you did have to wait longer than this job normally takes and wanted to appear interested in retaining a loyal customer such as you. As far as the incident that happened a year ago i can only see a communication issue with that event as well. It is our normal policy with after hours pick-up to recieve payment via telephone and park vehicle out front beyond any gates that secure our lot. Lock the keys in the car assuring the customer that they can get there vehicle with an extra set of keys even if sales is closed. My apologies for that mix-up as it seems wires got crossed. I would like to offer up a solution for future repairs if they become necessary. I reviewed the warranty available on your vehicle and you purchased a extended contract that entitles you to a rental vehicle. Even for something as simple as a oil change you can request substitute transportation. We handle this through enterprise rental car. They bill us for the rental fee. Although this takes a few minutes to transport you to there facility and fill out paper work, it is still bettter than getting caught up in the fiasco that you experienced here on saturday. I know you wrote this review out of frustration and the loss of your valuable time, but i hope you understand that everyone involved had good intentions. They did work diligently in an effort to complete the vehicle. I hope to retain you as a valued customer and stand ready to help in any way i can. Please feel free to call me at any time. MIchael J. Johnson Service Director 410-863-5524 Mjohnson@tateauto.com

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