Taverna Infiniti North Miami

I bought what I thought was a beautiful pre-owned Range Rover from Taverna Infiniti North Miami, and within weeks I discovered severe rust and corrosion underneath the car — the kind of hidden damage that Rover from Taverna Infiniti North Miami, and within weeks I discovered severe rust and corrosion underneath the car — the kind of hidden damage that makes you question how this vehicle even passed inspection. When I called to speak with someone, the post-sale manager, Barbie, literally told me “this is not my problem” and then hung up the phone on me. That’s how they treat customers after taking your money. After digging deeper, I found other lawsuits and complaints against this dealership for selling cars with serious undisclosed issues. Clearly, this isn’t just bad luck — it’s a pattern. I’m now working with Land Rover North Miami, the DMV, and the Florida Attorney General to take this further. Please, do your homework before buying here. Get an independent inspection and search their name online — you’ll see I’m not the only one who had this kind of experience. More

Stay Away — They Sold Me a Rusted Range Rover and Then Hung Up on Me! Hung Up on Me! More

STOP STOP STOP! !! DONT DO IT!!!!!! This place is an absolute SCAM!!!! I had the most unpleasurable experience purchasing a vehicle out of state! The store manager Ba !! DONT DO IT!!!!!! This place is an absolute SCAM!!!! I had the most unpleasurable experience purchasing a vehicle out of state! The store manager Barbie Q. WILL YELL AT YOU, CURSE, SCREAM AND BECOME THE MOST DISRESPECTFUL PERSON!!!!!!! Their shady sales tactics and forceful sales WILL happen if you try to buy a car from them... A sandpit trap of a dealership. Worked with a salesman Brandon Martinez, good kid just hides behind the store manager who WILL verbally strong arm you and force the sale down your throat and WILL make her own rules, regardless of texts, verbal or a written contract! Tried to contact the General Manager Matt Hogan with no success. THEY WILL DECIEVE YOU I PROMISE!!!!! I LOST, BUT HOPEFULLY YOU STILL HAVE ACHANCE TO CANCEL!!!! YOUR WELCOME!!!!!!!!!!!!!!!!!!!!! More

STAY AWAY! BUYER BEWARE! DECEPTIVE SALES PRACTICES! I purchased a vehicle through them and it was full of cosmetic, and mechanical issues, and was severely misr BUYER BEWARE! DECEPTIVE SALES PRACTICES! I purchased a vehicle through them and it was full of cosmetic, and mechanical issues, and was severely misrepresented. They shipped the car to me no charge, but want people to pay them to ship a faulty car back to them, which should’ve never been sold in the first place. The vehicle has side frame damage, it needs a steering rack, all four wheels were bent, and there was also a hole drilled in the bottom. There were many other issues, too many to list. Since everyone wants to hang up on me, I’ll be making a complaint with the Florida Attorney General, The BBB, and I’ll also be speaking with an attorney today regarding auto dealership fraud, auto fraud, misrepresentation, and deceptive sales practices. DO NOT PURCHASE ANY VEHICLE FROM THEM! More

I'm a victim of deceptive and unfair trade practices by Taverna Auto Collection in West Palm Beach, FL. I'm requesting any documentation regarding an alleged investigation by the Florida Attorney Genera Taverna Auto Collection in West Palm Beach, FL. I'm requesting any documentation regarding an alleged investigation by the Florida Attorney General's office against Taverna. My complaint against Taverna: I bought a used car from them in May of 2025, which required more than $3000.00 worth of repairs on the lane assist and front collision safety items that should have been working as part of the standard vehicle package. (see window sticker attached). I concede they knew about the issues and failed to advise me prior to purchase. Furthermore, they lowered the list price of the vehicle from approx. $13,500 to my purchase price of $9094.00. When I asked them why they lowered the price they said their inventory was high and they were just trying to sell it quickly. I asked them if there was anything wrong with the car and they said it was "working great" with "no problems." Two salesmen, and a sales manager claimed that nothing was wrong with the car and that I would have no problems and I would be very satisfied. Upon delivery (it was shipped via truck to my Ohio address on about May 30th.) When I received the car it was dirty on the outside and the inside and had not been detailed as promised. Please note that I did not see the car in person and only saw the video of the car that they emailed to me prior to purchase. It did not show the dashboard warning lights that clearly alerted the driver to the safety issues that were not working. Also, they did not detail the car as promised and there were no floor mats as shown on the window sticker. When I had the car serviced at a local Nissan dealer, they advised that the safety issue repairs would cost approx. $3000 to fix. Additionally, I paid about $350.00 for recalls that were still undone. I called Taverna more than 20 times and left numerous voicemails because I could not reach Barbie, the customer advocate manager. When I did speak with her she denied knowing about the issues and said the car was sold as is so they had no expectation to fix the problems. I sent her the estimate and invoice for the repairs from the Nissan dealer along with a video detailing and proving the issues from the Nissan dealer. Again, Barbie discounted the video as unsubstantiated and she would take no responsibility for repairs. She started to offer some "compensation" for the detailing but I told her that if she wasn't going to handle the repairs for the safety issues, I didn't want her help with the detailing. Final note: I specifically asked the salesmen if the car included the lane assist safety features and they assured me it did. I told them that the lane assist feature was one of the main reasons I was buying the car because I often fall asleep at the wheel during morning and afternoon commutes. They both confirmed those features came with the car. You'll see on the window sticker that they are a standard feature. Furthermore, they are standard on all Nissan Leaf cars. More

Review for Taverna Infiniti of North Miami I would give zero stars if possible. I purchased a 2021 Tesla Model 3 from Taverna Infiniti of North Miami, and when it was delivered to me in Oklahoma it give zero stars if possible. I purchased a 2021 Tesla Model 3 from Taverna Infiniti of North Miami, and when it was delivered to me in Oklahoma it arrived with $9,750 worth of damage. The rims, hood, fender, bumper, and headlight were all damaged, and the interior was filthy — including moldy coffee and dried fruit left behind. I immediately contacted the dealership before the delivery truck even left. They told me I could either send the car back or get it repaired and they would cover the costs, since the damage happened during shipping. I chose to repair it, went to their suggested Tesla repair shop, and submitted the estimate. That’s when Taverna started ignoring me. Calls and emails went unanswered for months. When I finally spoke with someone, I was told the damage was already on the car before shipping — despite the sales video intentionally avoiding showing the damage. I watched that video countless times, even asked the salesman directly if there was damage, and was told only one rim had scratches. Yet when I received the car, all four rims were severely damaged plus body damage. The dealership then insulted me by offering $750 if I signed an NDA ($500 toward damages and $250 for “detailing” — even though the car was delivered filthy). When I refused, saying I’d rather warn others, I was told, “That’s fine, no one looks at reviews anymore.” Salesman Raymond Banks lied repeatedly throughout this process. This dealership’s handling of the situation has been dishonest, unprofessional, and shameful. If you value honesty and customer service, stay far away from Taverna Infiniti of North Miami. More

Very poor management, but they do have one excellent sales person. I purchased a 2023 vehicle off their lot and it was delivered with only one key. I verified with the previous owner that the vehicle ha sales person. I purchased a 2023 vehicle off their lot and it was delivered with only one key. I verified with the previous owner that the vehicle had been traded in with two keys. I was informed that Larry Barrera, the operations manager, was in charge of logging and possession of all keys. I was told he didn't have a direct phone number and was unable to reach him on the phone. However, I had received an email from him when the car shipped, so I emailed him twice for help locating the missing key. I never received any response. None. I was incredibly fortunate to reach Abraham Sergile on the sales floor and he spent several days searching for my key and sent out a group text to his colleagues about it. Abraham eventually located the key and it was mailed to me, so 5-Stars to Abraham Sergile and 0-Stars to Larry Barrera. More

Outstanding customer service. Helped every step of the way. Glad I purchased my car from Alex Roberts. Highly recommend. Helped every step of the way. Glad I purchased my car from Alex Roberts. Highly recommend. More

Brougt my car in for service on Saturday August 16th 2025. Service advisor was Felipe. When i picked up my vehicle, the entire interior was covered in grease. The did not cover the seats with anything 2025. Service advisor was Felipe. When i picked up my vehicle, the entire interior was covered in grease. The did not cover the seats with anything to protect the leather.( LIGHT BEIGE ). The exterior was not even washed. When I spoke with the service advisor regarding the issue, he said he was sorry and let me leave without correcting the problem. I have tried reaching out to Nick Boustead as well as the owner Reny Dubon-Taverna. Only voice mails. NEVER AGAIN will I go back to this dealership! More

The dealer responded right away and assigned my complaint to someone whom would resolve the complaint. it became evident that I was going to continue to play phone tag and be left with un resolved issues the to someone whom would resolve the complaint. it became evident that I was going to continue to play phone tag and be left with un resolved issues therefore I washed my hands with the whole situation as it was consuming to much of my time to fix the issues they caused. More