Taverna Infiniti North Miami

I dealt with Alex Roberts. Initially I have been happy with the service I’ve received from him. I was in a pinch for a new vehicle so went ahead with the sale, even though the Initially I have been happy with the service I’ve received from him. I was in a pinch for a new vehicle so went ahead with the sale, even though the finance guy completely lied to me about the numbers & said that if I declined the GAP insurance that I would be required to pay an additional $1400 (I believe was the number the finance guy told me). I’ve been primarily leasing vehicles for the last 21 years, never once put $ down, but I’m honestly in the worst financial shape I’ve ever been in as well. Regardless at no point in 21 years have I ever been told that if I decline the GAP insurance it would effect the sales price of the vehicle. I know enough to know I have 30 days to cancel it for a full refund so that’s what I planned on doing. I took extensive notes when the finance guy reached out to me to tell me the exact #’s of the deal. The sale price for the vehicle, final price after taxes & fees as well as the monthly payment. When he sent over the contract I noticed the numbers weren’t aligning with what he told me were the final exact numbers prior when he called me. I called back into finance to discuss. He told me he didn’t know where I came up with the final price after taxes & fees as he said he never told me the number I had written down literally to the penny. It’s not like I wrote a rounded out number, no way possible I just made up a random number when he was telling me them on the phone prior to sending me over the contract to sign. It was about a little over $1k difference but somehow the monthly payment amount was exactly the same as he told me over the phone prior. I felt sick to my stomach over him denying he told me the amount I wrote down, but since the monthly was the same and I was in such a tight spot I signed the contract. Felt extremely uneasy doing so, but clearly I did. Fast forward to receiving the Audi E-Tron which is an electric vehicle about 6 days after finalizing everything with them. The transport company, from FL & I live in OH, delivered the vehicle a day early. Once I signed for the vehicle I started it and immediately the “Low Battery” alert came on. I was annoyed but was like whatever I’ll just charge it now. Pull it into my garage, search everywhere for the charger & it’s nowhere! I called Alex & he didn’t answer but immediately called me back. Told me he would try to locate it the next day, which was ok as I don’t know if he was still at work or not and even if he was they were about to close. Didn’t hear anything back the next day, Friday the 13th, so at 3:16pm I texted him asking for an update. He replied Saturday the 14th at 10:15am that customer service would be reaching out to me to address the charger. After not receiving a call and knowing the dealership closed at 8pm I replied asking the hours customer service was open today (Saturday) and tomorrow (Sunday) at 5:20pm. I didn’t receive a response as of now. I’ve tried calling 13 times choosing the customer service option 2. I can’t get anyone to answer after 3 hours of calling. I decided to try calling and selecting the sales option 1. Apparently that directs it to one single salesman, didn’t catch his name. He disconnected me 2x after hearing I wanted to return my vehicle. Called 7x since and he refuses to answer now during the 39 mins I’ve continually called since. Serious issues with vehicle: 1 ~ No Charger when it’s an EV! 2 ~ Service Required alert on vehicle since 1st day. Clearly they didn’t service it. 3 ~ There is a problem with the charging port. 4 ~ The lights on the vehicle don’t work! Can’t drive it at night. There is a warning alert stating there is a malfunction! 5 ~ Manual release cord for the electric charger isn’t even attached to the battery! It’s loosely placed in the box it’s suppose to be on. Discovered after being on the phone with ChargePoint when couldn’t disconnect charger, which charging port is damaged prior to receiving! Numerous minor issues which no space to write More

Car found on Car Gurus. Salesperson pleasant but completely lied about car condition. claimed "car had been to OEM dealer for once over and 100% good" - after 20 miles of Salesperson pleasant but completely lied about car condition. claimed "car had been to OEM dealer for once over and 100% good" - after 20 miles of driving about $7,000 of lights and errors turned on. "Tires are 50%" - and were in actuality so bald that they did not pass state inspection. Car arrived with no temp tags no title - delivery person could not even come to my house. 37 days later I still have no title despite Florida law requiring title in 30. We agreed on a price over the phone and contract arrived rounded up $100. real sleazeballs at this place. BBB rating of one star as well so the rating on this site is clearly managed by the dealer. Avoid at all costs More

Warning: Please Read Before Purchasing a Car Early last month, I was in the market for a new vehicle. I found a car I liked on CarGurus and reached out to the dealer. Before doing so, I conducted thorough month, I was in the market for a new vehicle. I found a car I liked on CarGurus and reached out to the dealer. Before doing so, I conducted thorough research to find the exact make and model I wanted within my specific price range. When I found this car, I was very pleased. The only concern was that it was out of state. After contacting the dealer through CarGurus, I was quickly reached out to by several representatives from the dealership. Ultimately, I dealt with JC Ricardo. JC and I spoke multiple times over several days, and I decided to purchase the car. We agreed on the down payment, and JC sent me all the necessary paperwork. I signed everything and sent the down payment on the Friday of that week. The dealership assured me the car would be shipped shortly after receiving my payment. However, it was not shipped until the following Tuesday. During this delay, I contacted JC to express my frustration, as I had planned to return my rental car earlier. JC assured me that due to the shipping delay, the dealership would reimburse me $250 for my rental car fees. He also mentioned that someone named Barbie from finance would reach out to me. I acknowledged this and waited. Once the car was shipped, I contacted the delivery driver to get an estimated delivery date and time, so I could be home to receive it. During our conversation, he informed me that the battery on the car was dead. He explained that the dealership staff was aware of this because they had to jump-start the car to get it onto the shipping truck. The driver appeared concerned because he realized I was unaware of this issue. Immediately after speaking with the driver, I called JC with my concerns. He confirmed that the battery was dead because the car had been sitting on the showroom floor and not driven. He assured me not to worry, stating he would ensure the issue was resolved before I received the car. He asked me to notify him once I had taken delivery. A few days later, the car was finally delivered. It had to be jump-started just to be driven off the truck. I drove it home but was unable to use the car for the next five days. Upon receipt, I contacted JC Ricardo again, but that’s when he began to ghost me. Not only did JC stop returning my calls, but everyone else at the dealership did the same. To this day, no one from the dealership has contacted me regarding my reimbursement for the rental car or the battery replacement I had to pay for. Please, do yourself a favor and avoid doing business with this dealership. Especially JC Ricardo—he is not trustworthy, and his lack of accountability ended up costing me additional money in the end. More

One of the worst customer experiences I’ve had. I strongly advise against doing business with The Taverna Collection. From the start, communication was poor and unprofessional. Questions went unan I strongly advise against doing business with The Taverna Collection. From the start, communication was poor and unprofessional. Questions went unanswered, timelines were vague or ignored, and follow-through was practically nonexistent. The quality of service didn’t match the premium branding they try to project. What should have been a smooth and enjoyable process turned into a frustrating and drawn-out ordeal. I expected much more based on their presentation, but the reality fell far short. Disappointed is an understatement. Look elsewhere. More

Horrible experience, DONT buy anything from them, they will not call you back and won’t take care of the customers. will not call you back and won’t take care of the customers. More

I purchased a car last week. My sales rep was Alex. At the completion of the deal he provided me with 1 key (an aftermarket). I asked for the original and he handed me an Alfa Ro My sales rep was Alex. At the completion of the deal he provided me with 1 key (an aftermarket). I asked for the original and he handed me an Alfa Romeo key before I left the dealership. Not even 24 hours later, the aftermarket key is not functioning properly. The "original" key was not working either. I reached out to Alex, and heard nothing back. I took the car to Alfa Romeo to have it programed, only to find out the key I was provided does not even go to this car. There are 3 keys in total programmed and neither of the keys I was provided was them. By day 3 neither of the keys were working and I COULD NOT START THE CAR. For all I know, I have a key to another car on their lot. For over a week now, I have been trying to reach a manager. I have contacted Alex, called the dealer, their customer service line, emailed, and have yet to hear anything back. I even asked Alex about paying the restocking fee and taking the car back! NO RESPONSE. Sebastian was the only one who seemed the least bit concerned, and advised me to come in. He reached out to someone and had a support ticket opened. But to get up there, I had to pay for a locksmith to come and program a key for me. $150 later, after having to pay to have a key programed, I went into Taverna, and the customer service rep said she would reach out to her manager. Conveniently Alex, and the finance person over my deal were not there. For some reason a manager is always "too busy" to assist. But upon her checking the key for my car, was not there. So I still do not have an original key. Or even just a key cut to fit the car door. If the car battery dies, I have no way of getting into the car without again, calling a locksmith. She asked me to email her the receipt of payment for the locksmith. I did that 2 days ago. I called today and they were aware that I had been calling. But they were "just getting in" and would call me back later. NOTHING. A support ticket (30342) was opened on March 8th. I went up there on the 11th. Aside from the "we received your request" email, I still have not heard from anyone in management. Customer service has not gotten back to me, and I have not been reimbursed for the out of pocket expenses. What was the point of the ticket? I'm not sure what's going on there, but there's absolutely no reason as to why NOT ONE PERSON has gotten back to me. At this point if they'd offer me my trade in back, I'd take that so I don't have to deal with them anymore. It should not be this difficult to get a response. More

This dealership has been the worst experience I have ever had. Not only did they not detail the car, but they also delivered the car with no maintenance done and received the car with no headrest and parts o had. Not only did they not detail the car, but they also delivered the car with no maintenance done and received the car with no headrest and parts of the vehicle were left in the trunk of the car, including garbage. I had to drive the vehicle back to the dealer to get things done right. However, upon picking up the vehicle which they kept for an additional two weeks they still didn't detail the car, Change the oil, properly fix the trunk, etc. which they told me it will be handled, so for the inconvenient they said they were going to reimburse me a certain amount, & now they are ignoring my calls. One hand up on me after I explained what was going on. Please do not do business here. They will lie and say anything to disguise themselves & they will tell you no one there is responsible for helping you after your purchase. More

The Taverna Collection is hands down the worst dealership I’ve ever dealt with. If you enjoy having your time completely wasted by rude, incompetent staff who couldn’t care less about making a sale, then by I’ve ever dealt with. If you enjoy having your time completely wasted by rude, incompetent staff who couldn’t care less about making a sale, then by all means, go here. Otherwise, do yourself a favor and run in the opposite direction! After jumping through all their hoops and setting up financing through Suncoast Credit Union, they had the audacity to tell me they don’t accept Suncoast because it’s a draft bank. Instead of working with me like any professional business would, they told me to take my business elsewhere. Imagine a dealership so arrogant and short-sighted that they’d rather lose a sale than accept a perfectly legitimate credit union. Their customer service is nonexistent, their attitude is disgusting, and frankly, I don’t know how they’re still in business. Given how shady they are, I wouldn’t be surprised if they’re pushing lemons or playing games with financing to squeeze extra money out of people. Do yourself a favor and avoid this place like the plague. There are plenty of dealerships that actually want your business this isn’t one of them. So glad that I’m taking my business elsewhere! More

Alex, Scott and of course Reny are the best! My 25th car purchase there. Clearly I trust them and they always deliver. My 25th car purchase there. Clearly I trust them and they always deliver. More

The definition of a shady, dishonest dealership that scams customers. I purchased a car from them, and they completely failed to disclose multiple serious issues. There was no mention of any mechanical scams customers. I purchased a car from them, and they completely failed to disclose multiple serious issues. There was no mention of any mechanical problems, yet within days, I discovered costly repairs that should have been made before the sale—or at the very least, disclosed. When I confronted them about it, they gave me the runaround and refused to take responsibility. Their so-called “inspection” process is clearly a joke, and they only care about making a sale, not about customer satisfaction or selling reliable vehicles. If you’re considering buying a car from this place, do yourself a favor and go elsewhere. They will lie, withhold information, and sell you a lemon without a second thought. Absolutely disgraceful business practices. Stay far away! More