Taverna Infiniti North Miami

My son was shopping for a vehicle online and found a car he was interested in purchasing online at Cargurus.com. The Taverna Collection in West Park Florida had the vehicle listed on Cargurus that he was in he was interested in purchasing online at Cargurus.com. The Taverna Collection in West Park Florida had the vehicle listed on Cargurus that he was interested in and Cargurus redirected his inquiry about the vehicle availability directly to the dealership. He was contacted by one of the sales associates who said it was available. Th salesman sent a video of the vehicle and told my son that there had been many inquiries about this car so he should act fast. We completed a credit application for financing online and were contacted by the sales associate the next day to say that "he had good news" and the credit app was approved with a good finance rate. Later that day, me, my husband, and my son communicated with a sales associate from the dealership via phone to review the loan rates, vehicle cost, and associated contracts that they emailed to us. The experience was sketchy and we should have known right away that this was not legit, as they had calculated the incorrect sales tax into the loan and asked for pictures of the social security cards used for the credit app. Any time my husband questioned the charges on the sales contract, the sales associate was rude and did not clearly explain what the charges were for. It was frustrating and confusing and we were not willing to sign any contract at that point. We had difficulty viewing the contracts they emailed. When the sales associate was questioned about navigating from one contract to the next to review the information without clicking "sign here" he was short and rude and made us feel ignorant. He stated the only way you could get from one contract to the next was to click "sign here" to provide an electronic signature before you could view additional contracts that were sent. When we questioned the sales associate about navigating the documents without actually providing an electronic signature, he became rude and was very curt with his responses. Since we had so many questions and wanted to thoroughly review the sale contract, the sales associate said he would hold the car if we were willing to pay a fee of $500 that would be refundable if we did not purchase the vehicle or be used toward the cost of the vehicle if we did make the purchase. Because we were uncomfortable with the financial contracts and wanted to review them closely before signing, we made the payment using a credit card. We also asked about making a partial cash payment if we purchased the vehicle and he said that we would need to wire the dealership the cash payment. I later investigated wiring money to a business and learned that there is no recourse once you wire money and there is no way to get your money back from a business once this is done. Later that evening, the sales associate kept texting my son, not me or my husband, to pressure us into signing the contracts before midnight, but we did not. The next day, I contacted the sales associate two times via text message and did not receive a response. Then I contacted him two days after and he still did not respond. Since he stopped responding to us, I asked that a credit be made to my credit card for the hold fee on the car since he would no longer communicate with us and it was obvious that the "hold" was not honored sine he was unwilling to communicate with us. Five days later the transaction "hold fee" posted on my credit card, which I have disputed via my credit card company. It makes me sick to think that we shared any personal information with this dealership, as I'm quite sure that there is nothing legit about them. They are pushy and do not provide explanations about anything related to the financial agreements they provide and I'm so grateful that this did not go further than it did because I'm sure we would have lost thousands of dollars had we made the purchase. Do Not buy a car from this dealership - it's a SCAM! More

Liars, liars all of them starting at the GM to Sean, to Remy, they limit you to only 15 words, these people should be fined, loose their license or get fined . Don't want to waste the ink let the courts d Remy, they limit you to only 15 words, these people should be fined, loose their license or get fined . Don't want to waste the ink let the courts do that. Notice all the good comments are on the same day, how dumb are they. More

These? People are the absolute worst. They are criminals and crooks, and they will sell you a piece of garbage car. And then they will ignore your calls a People are the absolute worst. They are criminals and crooks, and they will sell you a piece of garbage car. And then they will ignore your calls and please for help. They play tricks with the banks. And they take your car back without you knowing. Why then they hold it hostage, charging you double for it. Stay away from these people. They should all be in jail. More

They do not keep their promise to return the cars within 5 days or 250 miles. I was not happy with the car I bought because it needed maintenance immediately and they simply ignored me even though I sent th 5 days or 250 miles. I was not happy with the car I bought because it needed maintenance immediately and they simply ignored me even though I sent the corresponding emails just one day after I received the car, and even though I called and left messages for the person in charge of returns... they simply ignored me... the salesman ignored me as well, so think twice before buying from these car salesmen who offer to take the car to your city without you first seeing the car and testing it to see if it runs well. More

I have met many people and managed different personalities, both men and women, in the corporate world for many years. From Pfizer to HP and I have never crossed a more rude, unprofessional “pro personalities, both men and women, in the corporate world for many years. From Pfizer to HP and I have never crossed a more rude, unprofessional “professional”as Reny. He made me feel like an unvalued as a customer, as if they were with or without my business, and inferior to him as a woman. I have sent him multiple emails and placed several phone calls to which all have been ignored with no response!! This has been an awful experience!! Only to have a car delivered today with a dead battery and 3 inches of water in the trunk. He couldn’t answer simple questions prior to sending me this quality vehicle. More

Horrible dealership with a horrible salesman. On every site, you can tell the reviews are fake, because there will be several on the same day and often similar wording. Spend a little time being On every site, you can tell the reviews are fake, because there will be several on the same day and often similar wording. Spend a little time being good instead of spending so much time pretending. More

These people are scammers. All of them, including GuanMarco Taverna. Do not trust these lowlifes. Shipped me a car with the wrong size tires , with 1 tire not matching the othe All of them, including GuanMarco Taverna. Do not trust these lowlifes. Shipped me a car with the wrong size tires , with 1 tire not matching the other 3. 2023 Cadillac XT5, with no floor mats and only 1 key. I bet they run the miles back too. Never again. More

Came on just to look at a car, Justin is the man, made buying the car super easy and very efficient will do the rest of my car purchases with him when ever I’m ready for another vehicle buying the car super easy and very efficient will do the rest of my car purchases with him when ever I’m ready for another vehicle More