Team Cadillac

The overall experience at Team Cadillac was really good! From the moment I contacted them for a deal to when I signed and picked up the car, the experience was smooth, prompt and professional. Sean Chatelia From the moment I contacted them for a deal to when I signed and picked up the car, the experience was smooth, prompt and professional. Sean Chatelian in particular was amazing, very polite and orchestrated the deal flawlessly. I Highly recommend this store to anyone looking to have a great car leasing or buying experience in the Bay Area. The set up and prep of the car was also very well done More

Frank was very helpful in explaining therally on what type of service for my Cadillac Escalade type of service for my Cadillac Escalade More

The dealership has an established set of procedures that allow appointment setting and service activity to flow smoothly allow appointment setting and service activity to flow smoothly More

The service advisor is very helpful, polite and knowledgeable. The service advisor explains clearly what is needed to be done. knowledgeable. The service advisor explains clearly what is needed to be done. More

We love Team Chevy. Been going there for years! Frank and Damien are great in the service department and make sure their customers are taken care of. Shout out to the se Been going there for years! Frank and Damien are great in the service department and make sure their customers are taken care of. Shout out to the service department for keeping us safe on the road. Loaner car situation is always a problem that can use some improvement. Thanks Team Cadillac More

Absolutely amazing experience working with Damien Ferrara! He was professional, honest, and incredibly helpful from start to finish. He made the entire process smooth and stress-free with no pressure Ferrara! He was professional, honest, and incredibly helpful from start to finish. He made the entire process smooth and stress-free with no pressure at all. Clear communication and top-notch customer service. Highly recommend asking for Damien Ferrara!” More

It seems as though the service team is well cared for which in turn allows them to provide the customers with outstanding customer service. From Erica to Damien, Nalally and in the beginning Stan all the which in turn allows them to provide the customers with outstanding customer service. From Erica to Damien, Nalally and in the beginning Stan all the way down to the person that handles drying my car after a wash. All very helpful. Thank you to your service. More

Made the experience fast and easy. Was all ready to go when I showed up and just needed to sign some docs and go. Was all ready to go when I showed up and just needed to sign some docs and go. More

always pleasant, friendly, and very accommodating. The Cadillac Service team provides an up front and very detailed report of the service(s) needed. And, love that I get a video update of my car's cur The Cadillac Service team provides an up front and very detailed report of the service(s) needed. And, love that I get a video update of my car's current maintenance status. Easy to schedule, and usually on time with quoted duration of service. Highly recommend this location and team. Thanks Luz! More

I am extremely disappointed with the level of communication and overall service I received. Throughout the entire process, I was the one consistently having to follow up just to get updates on my communication and overall service I received. Throughout the entire process, I was the one consistently having to follow up just to get updates on my vehicle. This is not the standard I expect from a professional service provider. When I initially completed my service paperwork, I clearly indicated that I had a warranty. However, when I finally received the diagnostic report, I was told that my warranty information had not been provided. This resulted in additional and unnecessary delays while the warranty company was contacted and approval was obtained. That process alone added several days to an already prolonged repair timeline. Due to the extended delay—my car being in the shop for 1–2 weeks at that point—I required a rental vehicle, which was also covered under my warranty. The dealership arranged a rental through Hertz, but because the repair took longer than expected, I was forced to pay out-of-pocket for a portion of the rental. Although I eventually received my vehicle after approximately a month, and the repair itself appears to have been completed correctly, the issues did not end there. I am now being billed by the rental company for the full amount, despite the dealership having arranged and authorized coverage for the rental. It is highly unprofessional for an agreement to be made and then not honored. Additionally, I was told that a service vehicle would be provided due to my situation, but that commitment was never fulfilled. While the quality of the repair itself seems satisfactory, the lack of communication, accountability, and follow-through has left me with a very negative experience. Based on this, I would not choose to return for future service. More