Team Cadillac

After what I had to deal with for over a month. manager and service advisor were keeping me posted on update when I walked in to check the status of my Cadillac. At fist it's was stressful for me manager and service advisor were keeping me posted on update when I walked in to check the status of my Cadillac. At fist it's was stressful for me to deal with. But at the end they were able to fix the problems with my Cadillac. More

I appreciated the efforts everyone made to get the issue resolved for my vehicle. Thank you. resolved for my vehicle. Thank you. More

The short version of my review is that I don’t not feel the service department was as flexible. I pulled my truck from their service dept and a competitor dealer gladly helped me, was flexible and provided the service department was as flexible. I pulled my truck from their service dept and a competitor dealer gladly helped me, was flexible and provided a better service experience. During the Christmas holiday season they could have been more flexible and not let me walk out over $90 on an $8000 job. I was asking for a transmission to be sold to me for 4,500 and they declined, so I told it else where and another dealer sold me the same transmission for $4,100 still above their cost and they did the replacement. I think this dealer put their profits over customer service. The could have still made money if they sold me the tranny at $4500, but the greed kicked in and I will not be back. More

I have always been very satisfied with the service from Team Cadillac of Vallejo. The employees have been very helpful and responsive to my car’s needs Team Cadillac of Vallejo. The employees have been very helpful and responsive to my car’s needs More

My wife has always teased me about Cadillac service. She says that while I may drive a luxury car, the service has never lived up to what the Cadillac brand represents. She drives a Mercedes, and until She says that while I may drive a luxury car, the service has never lived up to what the Cadillac brand represents. She drives a Mercedes, and until my most recent visit, Cadillac was nowhere close to matching the quality and customer service we’ve experienced with Mercedes. That changed during my last service appointment. My service technician was extremely professional—honestly, even better than what we’ve experienced at Mercedes. He listened carefully to what I needed and never pressured me about additional services. I provided my service coupon, and he applied it immediately without hesitation and got everything started right away. He then directed me to the waiting area and even showed me where the coffee maker was, which I appreciated. Once the service was completed, he went above and beyond by washing my car. Normally, the car is left wet, but this time he took the extra time to hand-dry it. He finished by pleasantly saying goodbye, which left a great final impression. I truly appreciate the outstanding service and professionalism. This visit finally felt like the luxury experience Cadillac should represent. More

Team Cadillac is always my go to dealership to get work done on my cars done on my cars More

Well i have a very good experience everytime I have my car service. They treat me with respect and expert advice relating to my car. They r to me like family!🚗 car service. They treat me with respect and expert advice relating to my car. They r to me like family!🚗 More

Great service team. I feel confident in the work is necessary and done correctly. I will purchase my next car from Team because the service department is so good. I feel confident in the work is necessary and done correctly. I will purchase my next car from Team because the service department is so good. More

Stan Renz is an outstanding Service Advisor! ! He knows what he is doing and helpful in every way!! ! He knows what he is doing and helpful in every way!! More

Damien was very kind and professional as usual. He showed me the video of what I needed done quickly and what could wait. He was honest as usual. I always appreciate him. Love the customer service He showed me the video of what I needed done quickly and what could wait. He was honest as usual. I always appreciate him. Love the customer service and service. More