Team Ford Lincoln

So I purchased a new f150 tremor in February 2026,sales person didn’t really have the most knowledge about the vehicle, but he did ok, as I already knew what I needed to know about the f150. I drove the tr person didn’t really have the most knowledge about the vehicle, but he did ok, as I already knew what I needed to know about the f150. I drove the truck home across town to home. The next morning, without going into detail , I started the truck up ,and in short the motor was about to seize. 62 miles on the odometer.i do not blame team ford for this- things happen. They did a good job of getting the truck, providing me with a loaner the same day. So two days later the service department called and said yes there’s something wrong, we don’t really know what it is, and we can’t get the part that’s is bad……..huh? Then proceeded to tell me that they had the exact truck, color/model/motor/interior on the lot , even with about the same mileage, which I believe was 62 miles. I said yes, under one condition, the truck I originally purchased had tint and rear wheel well liners installed, and if they could get those on the second truck. Said they had an appointment at the bronco barn to have them installed. I. Literally called I believe 7 times, and went to the dealership addressing this. Said basically and literally on one of the phone calls went like- come on man ,yes we’ll get those installed- what- you don’t believe me? Well I did. It is now September, and I have not received the tint/ whee; liners. I’ve bought those item out of my pocket since. In short I believe they could care less about my sale as long once I was ok with truck trading solution. I haven’t owned a ford for a long time, been gym most my life. I really like the truck and ford in general. So much I said heck with it , and purchased a new mustang gt. I went to friendly ford instead of team ford, 100% because of this. Team ford lost a Mustang sale over tint and wheel well liners. And I won’t be going back there to get a raptor, which I’m currently looking at possibly trading in for. More

This was one of the most disappointing dealership experiences I have had. The dealership accepted my $1,000 deposit on a business truck, obtained a Ford financing approval, and I purchased an insu experiences I have had. The dealership accepted my $1,000 deposit on a business truck, obtained a Ford financing approval, and I purchased an insurance policy covering the specific vehicle in preparation for the transaction. Before my family traveled to Las Vegas, I spoke with GSM Bryan Gilligan about concerns I had with how the transaction was being handled. He told me he was a “generational car guy,” that he would take care of us, and that my family would have a smooth experience. My spouse and son then traveled to Las Vegas to complete the transaction and take delivery. When they arrived at the dealership, we learned that the truck had been sold. I contacted Bryan and expressed how upset I was about what happened. He acknowledged that the dealership had “dropped the ball” and told me he would make things right. I was later told the dealership had decided not to do further business with me and would provide $1,000 toward the airline expenses, but would not cover the other expenses I incurred in reliance on this transaction. By that point, I had incurred approximately $800 in airfare, $350 in rental-car expenses, more than $2,800 for the insurance policy term, and had already purchased approximately $4,500 in equipment intended for the truck. My spouse and son also lost an entire day traveling for a vehicle that was no longer available. What concerns me most is that this was not simply a situation where I walked into a dealership and discovered a vehicle had already sold. A deposit had been accepted, financing had been approved, insurance had been obtained, and my family traveled to Las Vegas expecting to complete the transaction. I gave management an opportunity to resolve the situation directly. We were unable to reach a resolution that I considered fair. I have filed complaints with Ford and the Nevada Attorney General’s office and am exploring the consumer-protection and legal remedies available to me. I am posting this review so prospective customers can consider my experience when deciding whether to do business with this dealership. More

This dealership has mandatory dealer add-ons like SurfaceCare ($599) and nitrogen filled tires ($100). I tried to negotiate the add-ons since it was clear there was no ceramic coating on the truck an SurfaceCare ($599) and nitrogen filled tires ($100). I tried to negotiate the add-ons since it was clear there was no ceramic coating on the truck and the air we breathe is 78% nitrogen. My salesman was adamant the surface care could not be removed since it is a coating that was already applied. I negotiated the addendum cost off in another area so I ended up moving forward with the purchase. A few days later when I actually had time to clean the truck, I noticed this adhesive residue on the rear bumper and black particles through the paint surface. This told me SurfaceCare was never applied. I contacted my salesman and returned to the dealership the next day. The salesman said there would be a sticker inside the driver door indicating if surface care was applied. We could not locate a SurfaceCare sticker. I was told SurfaceCare would be applied while I waited. My truck returned an hour later after a tunnel wash. SurfaceCare is marketed as a ceramic coating and warranty. Ceramic coatings require days to cure and washing should be avoided for several days. Less than an hour to prep a surface and apply a coating to a full size truck only to destroy any work with an automated car wash is illogical. I notified the sales manager who explained this away by saying SurfaceCare is not really a coating but rather a warranty. I left dissatisfied but reached out to my salesman later in the day. I was told to bring my truck back the next day and it would be thoroughly detailed. I returned and watched a detailer clay bar a few spots and make another pass through the tunnel wash. My truck was not detailed and any coating they claim was applied has likely been completely destroyed. I did not press the issue any further to maintain my sanity. 87 days after my purchase and with only 2,500 miles, I received a powertrain fault notification saying to seek service immediately. I made the next available appointment with Team Ford Service. I arrived early for my appointment and was told I had to drop off my truck, no technicians were available, and my appointment was with a service advisor. I asked to make an appointment with a technician as their website suggests I did, but was told they do not do that. I explained I would like to wait for a diagnosis only to be told my vehicle would likely not be looked at until the following day. I explained to the service advisor this is illogical and horrible service. Team Ford set an appointment with a customer when they had no expectation of serving that customer until the next day. I have since reached out to the Service Manager and VP of Team’s dealerships by email. They see nothing wrong with the service they provide. Lots of red flags 🚩 here and their response to my complaint is indicative of a toxic culture from the highest level of this organization that trickles down to customer facing staff. Buyer beware! More

Purchase my vehicle from Team Ford for a lot of money purchased a $7000 warranty. I put a complaint on the last service they did now they were refusing to work on my vehicle. The service manager Rachel i purchased a $7000 warranty. I put a complaint on the last service they did now they were refusing to work on my vehicle. The service manager Rachel is not very professional. She always excuse she gave she’s refusing services because my complaint and they could not make it right. I said OK now you’re making it right and she said no you’re not allowed to come here no more because I filed the complaint because I had things that weren’t done correctly and that untimely matter, never seen a dealership or anybody refuse service file complaint I was not rude ignorant nothing to nobody. I file the complaint online. They reach out to my husband to try to fix one of the problems and they won’t even honor that terrible I don’t understand now I’m waiting for the general manager , give me a call back cause I filed the complaint with ford and we’ll see if that happens. Give me a call back. It just makes no sense how you think you’re gonna try to make things right and now they’re gonna refuse after they took my money when I purchased a vehicle through them and I purchased a $7000 Warranty to refuse to work on my vehicle. More

I just had warranty service completed on my new 2024 Ford F-150 Raptor at Team Ford. I am a 100 percent Disabled Veteran and purchased this truck new in early May. My A/C stopped working not blowing any air. F-150 Raptor at Team Ford. I am a 100 percent Disabled Veteran and purchased this truck new in early May. My A/C stopped working not blowing any air. I dropped my truck off at Team Ford on 23 July 2024 in the afternoon. I was greeted by Michael Deavers seeking information for the issue with my truck. My truck was experiencing the problem when the truck was dropped off as Michael witnessed. Michael informed me that it would take up to 7 days before they could diagnose the problem because they had many vehicles in the shop awaiting diagnosis and repair. I ask Michael for a loaner vehicle while they worked on my truck and was told that he could not give me a loaner until the vehicle was diagnosed and found to be under warranty. At this point I was forced to rent a vehicle at my own expense because this truck is my only form of transportation. Once again, I am a 100 percent Disabled Veteran with VA medical appointments that I must attend. I was contacted 7 days later Tuesday 30 July 2024 notifying me that my truck was ready for pickup. I was told that the blower motor was bad on the environmental control system. I am very disappointed in customer service is at this dealership. You tell me that you can work my 2-month-old truck because you are not sure it’s under warranty, and then won’t supply a loaner vehicle while my truck sits in your lot not being touched, I find this terrible customer service and a dealership that does not want my business again. What ever your true internal reasons are for being unable to support customers in a timely manner is your business. But customers should know what kind of customer service Team Ford offers once a new vehicle has been purchased. It was 115 degrees in Las Vegas when I drove my truck to this dealership with no A/C and the windows down. As a 100 percent Disabled Veteran, I must have a reliable truck and good service. Perhaps I need to reconsider buying another vehicle from Ford. More

had first oil change done ,paid for synthetic $175. 00 found out they used regular oil! said I'd get 20% Vets discount and never did. DON'T GO THERE EVER! WORST DEALER IN MY 40 YEARS OF USING DEALE 00 found out they used regular oil! said I'd get 20% Vets discount and never did. DON'T GO THERE EVER! WORST DEALER IN MY 40 YEARS OF USING DEALERS More

Repeat business. Worked on a deal. Looking forward to the next one. Appreciate Ben’s assistance. Worked on a deal. Looking forward to the next one. Appreciate Ben’s assistance. More

My experience was very good with Team. I’ve bought several other SUV there over the last 13 years. I didn’t buy the first time I was there this round. My sales guy was Ben. Ben was ve I’ve bought several other SUV there over the last 13 years. I didn’t buy the first time I was there this round. My sales guy was Ben. Ben was very professional, patient and understanding. He promised no xx and I so appreciated it, the directness with patience was very refreshing. Ben was on top of things and was very responsive. It was a bit of a crazy nite, the nite I got my new car, but it was worth it. More

They get a Big Fat Zero from me! !!!! This place is unprofessional and not capable of accepting responsibility for their actions!!!! To put it in plain English they Suck!!!! Don’t tak !!!! This place is unprofessional and not capable of accepting responsibility for their actions!!!! To put it in plain English they Suck!!!! Don’t take your car here they only offer excuses!!!! They will not even work on the reason you brought your car in for. They will work on recalls First and that’s only if they have the parts but the real reason you brought your car in will be ignored until you pick it up and have a Real professional work on it!!!! The Manager Rachel is a liar and upholds the lies for her incompetent team to which she should not be leading she is very unprofessional!!! And she will hang up on you. Why… I am glad you asked she can’t handle the Truth!!! She must be programmed to lie!!!???? I’m confused isn’t she supposed to solve problems???? They didn’t train her for that???? Don’t take your car here!!!! Unless you just want to be abused…. Be Very Afraid!!!!! They are only out to make money off your car troubles!!!! More

Team was responsive and very nice. Benny was our sales rep and worked extremely hard to earn our business. Benny was our sales rep and worked extremely hard to earn our business. More