Team Ford Lincoln

Took my vehicle to the service department. They never called me to update me. Had my vehicle for 4 days. My vehicle was not even fixed. I was told my part was on backorder They never called me to update me. Had my vehicle for 4 days. My vehicle was not even fixed. I was told my part was on backorder More

Sir respectfully Chris Goeschel. I own a ford truck that I brought and God bless is fully pay..the sell person took care of me great customer service. But I can't say the the same ab I own a ford truck that I brought and God bless is fully pay..the sell person took care of me great customer service. But I can't say the the same about the dealer service adviser Stephanie Rhode lack of communication lies. I took other car that I brought a ford edge 2015. Has I explain my car broke down on the freeway. My wife was driving. I town the truck home and we installed a new starter. My private it mechanic told me that was not the starter but it looks that was the flexplate and maybe flexplate and something else. So I told him that is best to bring it to ford dealer service that they are professionals and have all the tools. So I did, I told told Stephanie about what happened and about the new starter we installed...she told me for the inspection will be over 300$. A week later she call me and told me that my starter was bad. I was like what? I just told you I had a new starter installed in the car. So I took my old starter and talk to Stephanie and ask her that I need to talk to the mechanic. So I talk to the dealer mechanic and he told me is the starter and I explain same thing that I explain to Stephanie Rhodes service adviser that I installed a new starter in and that my personal mechanic told me the flexplate was damaged and maybe the real main zeal. So after dealer mechanic remove the new starter and I ask is there any way to test them? He replied yes he test my new starter and was good my old starter and was good. I asked him see the starter is not the problem check the flexplate. So he when and grab a dealer starter and install in the car and noticed the same problem. Finally he noticed that the flexplate was broken and told Stephanie. After weeks and call and when and talk to Stephanie Rhodes service adviser about update s about my car and why she hasn't call me. I guess she was busy. She confirmed that was my flexplate and that they are waiting for parts to give her a week she will call me and price less then 3000$. Ok I told her just fix my car to Short this bad customer service. I got my car back flexplate was fix but a week later my car was leaking oil from the engine. I took it to Stephanie and I told her that my car was not leaking oil. She told me but we didn't work in the engine. I told her well the flexplate transmission and engine they all are connected together and the leak is coming from the flexplate area were they work maybe the real main zeal was damaged and you mechanic didn't inspection the area around the flexplate by the seal...she took pictures of the car and told me that I had to recall that she will fix and she noticed a light on my car on. I told her those recalls I call you long time ago and you yous never call me back why u didn't fix my recall same time you guys fix my flexplate? I pay over 3000$ dollars u can t take care of me has a customer why? And the light u see is from my tires pressure sensor 2 of those were bad before bringing my car don't understand why ur mechanic inspection didn't notice them..all she say she will fix them and she never did . I guess they fix my 2 recalls not the tires pressure sensor. And she charge me again over 200$ for a inspection that should be free for to my 2 recalls I had. And ask me to take my car home with out fixing my leak.all she say they did the inspection and is engine oil. Wow yes I know is engine oil but ur charging me again and not telling me from we're ? All I told her can't take my car I need it fix. September I resive a letter from ford motor company about the customer satisfaction program for the flexplate that need to be fix free of charge. It say on the letter that ford motor company is working with ford dealer to fix my flexplate, torque converter and my transmission fluid pump free of charge..I took the letter to manager Rachel and told her my situation she look in the beginning like she wat to help me she ask Stephanie to get the original receipt and to give me a copy of the bill I pay.them I ask her I need my car fix from the leak. And torque converter,and transmission fluid pump manager Rachel told me we fix ur flexplate and we are done..I told her that I need my refund and that the leak is coming from the rear main zeal do to the mechanic neglect incompetent by not checking the car. I haven't get my car fixed I haven't get no refund my car is leaking and the last mechanic left inside the car hood lock a cap of some one oil cap...what s wrong can't believe when I try to open the hood and was hard to open..on my last inspection the mechanic told me that was leaking from the rear main zeal and that I had multiple leaks that's a lie and that a filter senser was broken and was not. There is no multiple leaks if they were my driveway would have multiple leaks and if they were multiple leaks why is it that the first inspection they didn't know them or the second inspection all lies. I need my car fix of the real main zeal and my refund back. I'm only asking wat is right nothing more.sir Chris Goeschel if u got time to read this hope to here from you. Respectfully Jose garcia 2015 ford edge 2fmtk3j92fbc17722 More

These guys are a bunch of thieves. They are liars and will I believe they will damage your car so that they can rip you off. Be careful about taking your car in for simple maintenanc They are liars and will I believe they will damage your car so that they can rip you off. Be careful about taking your car in for simple maintenance and then get it back with multiple issues upon return. They do their best to not honor their warranties. When you leave it in the shop, they haggle with you to give you a loaner or rental even though the warranty that you purchase states that they must do so. These guys are an absolute nightmare. More

I have a chirping noise when I start my Corsair, so strange how I can hear this noice but two service agent could not, they say it’s normal, and sent me on!!!!, No way should a Lincoln or any car make strange how I can hear this noice but two service agent could not, they say it’s normal, and sent me on!!!!, No way should a Lincoln or any car make a chirping noice and be told, it’s suppose to do this!, if so, I’m going back to Audi. Not happy customer 😡😡 More