Team Ford Lincoln

If you want to have your New Ford serviced for the same warranty issue 3 times in 3 years and after your warranty is up they say they cannot help you anymore even after you contact Ford then you will be a warranty issue 3 times in 3 years and after your warranty is up they say they cannot help you anymore even after you contact Ford then you will be a happy customer, NOT! I was told there was an issue with all 4 of my tires with wear issues. I asked what the issue was? Was told by inept service writer it would take additional time to find out. But he gave me a quote on 4 new tires on a brand I never heard of for almost $900! Left and went to Firestone to get tires checked and was told that with barely 25,000 on my 3 1/2 year old car my tires have even wear with no issues. Was asked who told me this and told them Team Ford Lincoln. Their response “Oh, that Stealership” My regular service writer left and went to work for a GM Service Department. I can see why. Service Department Manager is horrible with communicating with you about your issues. More

When I first went into Ford I had a wonderful experience. I didn't bark at the price and didn't ask for anything to sweeten the deal of my car purchase. The Ford team noticed that their was a problem with th I didn't bark at the price and didn't ask for anything to sweeten the deal of my car purchase. The Ford team noticed that their was a problem with the middle seatbelt and had to cut it off but promised me in two weeks it would be all fixed. I expressed my concern that having my 3 children in the back that I would need fixed asap. We are going into 2 months in which i have called the dealership multiple times only to get the run around. I am so hurt that this dealership doesn't care about the safety of my children and have made no attempt to reach me with an update or status. Had the seatbelt been fixed I would have had a 5 star experience but again after you make the purchase the dealership doesn't care following through with their promises. Thanks Ford for losing all trust and I will never recommend your dealership to anyone due to the lack of care you provided in making sure my children are safe in a reliable car after cutting a seatbelt the same day purchasing the car to fix the seat but not following through with replacing it. Update 12/15/2021 : it's been over 5 months and still not fully completed. Now I was offered a great trade in value that I wan interested in and fit my nee needs. With having a bad experience the first time I called the dealership anyways with the same sales rep asking him to look into this sale qbout trading the car in and getting into a newer car. He took my number down and hasn't responded since. I should be an easy sale and I'm beyond furious and beyond irritated. Any other Ford dealers in Vegas want my business? I'm the easiest going person and just expected to be treated fair during my car purchase and Ford Drexel you have failed across the board. More

I bought my car here 3 years ago, and couldn’t be happier. It was a pressure free experience. The service department is friendly, genuine, and detail oriented. I’ll be back to buy another car in 3 ye happier. It was a pressure free experience. The service department is friendly, genuine, and detail oriented. I’ll be back to buy another car in 3 years, when my warranty expires. From Chris the GM, on down, it’s 5 star service all the way. The nearest Ford dealership is 10 minutes from me. I’ll continue to drive the extra 45 minutes, to get my car serviced here, where I have people I can trust. More

Team Ford is the best hands down. I drove from California to purchase my vehicle. Y’all have earned a life long customer. Once again thank you Oscar. California to purchase my vehicle. Y’all have earned a life long customer. Once again thank you Oscar. More

Made me wait 2 hours for a oil change. Then told me it would be another 2 hours. One of the service advisors started to argue with me and then call me a fn xxxxxxx. Took back my car and left. This man ne would be another 2 hours. One of the service advisors started to argue with me and then call me a fn xxxxxxx. Took back my car and left. This man needs to be Terminated. I'm a senior citizen and do not need to disrespected. More

Everything was smooth and efficient. No wasted time but spent enough time to give all the pertinent information and answer any questions I had. Everyone was friendly and accommodating. Great experience spent enough time to give all the pertinent information and answer any questions I had. Everyone was friendly and accommodating. Great experience More

Had a great experience at Team Ford, Connor very helpful started application online and picked up my dream car 2021 Mustang GT the next day. Buying experience was fast and efficient started application online and picked up my dream car 2021 Mustang GT the next day. Buying experience was fast and efficient More