Team Gillman Honda North

Great service, went the extra mile to resolve my problem I purchased a used 4 year old SUV from Pedro which looked and test drove great. I did not buy a warranty, just as-is because I am pretty good with mec I purchased a used 4 year old SUV from Pedro which looked and test drove great. I did not buy a warranty, just as-is because I am pretty good with mechanics. However within a day of driving it I detected what I suspected was a large problem with the engine. I called and Pedro advised to take it to Alex in maintenance. Alex said they'd take a look and if there was a problem and gave me a rental in the meantime. I was nervous I'd receive a large invoice, as I figured although the problem must have existed when I bought it, I did buy it as-is. After several days I got a call from Jason the Sales Manager. He said that they had disassembled the engine and that there was a problem that required significant work to fix. He said they had not been able to detect that problem before the sale, which is fair comment - it probably manifests after time. He was very sorry that I had bought a vehicle with a significant problem. He said the problem was not mine, and they would sort it out for me. He asked if I was wedded to that particular SUV and wanted to wait for it to be fixed, or would be happy to trade for another. I said I was flexible so we agreed to meet the next day. When I arrived Pedro, Jason and Alex were all very helpful. I found another SUV that I really liked, and Jason traded it for the other one giving me a really good deal in the process. Neil one of the directors also checked to see if the problem was fully resolved, as he had heard of the problem. This time I did buy a drivetrain warranty! Overall very very happy with the integrity and service. I think the team did far more than they were legally required to do, and a week after driving my new (used) SUV I am very happy with it. More

Amazing salesman Unfortunately I didn’t buy a car from Honda, but kiani went out of his way for me. He even called and checked if I need anything else. Very sweet guy Unfortunately I didn’t buy a car from Honda, but kiani went out of his way for me. He even called and checked if I need anything else. Very sweet guy & awesome car sales man. Will definitely recommend friends and family. Thank you Kiani More

Sold a used vehicle with bad engine Jason the sales manager has shown the worst customer service I have ever experienced. He tried to belittle my family and talk down on us after he coul Jason the sales manager has shown the worst customer service I have ever experienced. He tried to belittle my family and talk down on us after he could not perform his promise. The car does not hold oil and he blames us having it for 3 weeks the cause. Will never visit here again. More

Highly unethical dealership We went to this dealership to buy an Odyssey Touring. We did a test drive and finally got to the point of negotiating price. For the whole negotiation We went to this dealership to buy an Odyssey Touring. We did a test drive and finally got to the point of negotiating price. For the whole negotiation, we were talking about out of the door (OTD) price without any trade-in or anything. In addition, we never mentioned about how much we wanted to put down for down payment. We got the the OTD price of $43,000. Then we go to finance office. Everything went fine up until the point we signed the payment paper. We agreed to put down $10,000 as our down payment which means that we will finance $33,000. But NO, on the paper, the amount we needed to finance was $35,000. Turned out, from the beginning, they had put $2,000 as my down payment without my knowledge. Basically, their PRICE WAS $45,000, not $43,000 which I was led to believe. This came at a surprise to my salesman too because as I said, we negotiated the car’s price without any down payment in mind. Moreover, when presenting the finance paper to us, instead of showing, explaining, and checking everything on it (ex: interest rate, down payment, amount finance…), the finance guy just went straight up to the monthly amount and tell us to put initial on it, trying to rush through the paper. If we haven’t caught that, we would of buy that car for $45,000 and thinking it was only $43,000. The final straw that make me writing this is when the finance guy told me that that was never his fault, that $2,000 was on the paper from the beginning and I did not read it (my thought: even your staff did not see this, and you still had to courage to blame it on me????). I understand that dealerships need to make their money somewhere, either car price, finance, extended warranties, or accessories; which is totally acceptable; but what I cannot tolerate is when they are trying to SCAM their customers. Yes, I used the word “SCAM.” Their way of doing business is highly UNETHICAL. After reading my review and you still want to give this dealership a try, by all means, be my guess. At least, keeping my experience in mind and I hope you get a good deal from them. My final warning: EXTREMELY CAREFUL WITH THIS DEALERSHIP!!!! More

worse buying decision ever Spring Branch Honda was the worse ever this is why i do not buy buy xxx Honda's b/c they're are the McDonald of the car industry Spring Branch Honda was the worse ever this is why i do not buy buy xxx Honda's b/c they're are the McDonald of the car industry More

New cars Neil was willing to work with me on trade-in on my car after everyone else told me nothing could be done. He ask me to give him time and made things p Neil was willing to work with me on trade-in on my car after everyone else told me nothing could be done. He ask me to give him time and made things possible for me to drive a new car. He valued me as a customer and showed it. For that i will always be grateful. I have been buy cars and recommending people for the last time years. Neil Pratt and Lewis bird are the reason i continue to keep going back. Thank you More

Honda dealership sent from heaven Good morning houston,tx people,I just want to say that me and my wife is greatful for honda spring dealership.Because of these two gentlmen Ivan Fedko Good morning houston,tx people,I just want to say that me and my wife is greatful for honda spring dealership.Because of these two gentlmen Ivan Fedko and Neil Pratt we was able to get approve for our 2014 Honda accord thank you two so much.the best dealership in houston tx.They worked a miracle,they twisted and bent fingers to not let us leave without being satisfied.thank you all once again. More

Sean Burtt was tremendous. Easy process! Sean was incredibly helpful in providing information on lease deals and did so around my schedule. Furthermore he was able to do most of it without m Sean was incredibly helpful in providing information on lease deals and did so around my schedule. Furthermore he was able to do most of it without meeting to help me save time and money. It truly was and easy, no high pressure sale and I appreciated that immensely. If you're looking for a great partner in this process, go with Sean. More

Excellent Team I absolutely love the service we receive from the time we walk in the door til we leave. We've purchased several cars from this dealer and will conti I absolutely love the service we receive from the time we walk in the door til we leave. We've purchased several cars from this dealer and will continue to be our "go to" dealer. We've worked with Neal (finance) as well as Sean B and Tu Doan over the past 3 years. First class dealership!!!! More

Our 7th Honda from Honda of Spring First I all I love shopping at a dealership that is not commission driven. The sales reps are very nice to deal with. The overall dealership including First I all I love shopping at a dealership that is not commission driven. The sales reps are very nice to deal with. The overall dealership including service is very positive. I bought a 2017 Honda accord for and with my daughter. This is her 2nd Honda and she loves the cars. The reliability of Honda is top tier. The sales and Finance team are Excellent. Every time I go in I use Neil Pratt for financing and Sean Burtt for sales. I can always count on Neil to get my deal done. most of the time he has to structure the deal to fit our monetary needs and he has every time. I enjoy the time 2.5 hours from test drive to sign and drive the car home. Compared to other dealers this is a totally different experience. Honda is just a class above all other dealers near them. Wow, I will buy more cars from them. More