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Team Gillman Honda North - Service Center
Houston, TX
273 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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273 Reviews of Team Gillman Honda North - Service Center
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October 25, 2013
I had my 2007 Honda power steering fluid flushed. They broke my high pressure hose and then wanted me to pay for it. $600 . It wasn't leaking when I brought the car in. They waited until they were all fin broke my high pressure hose and then wanted me to pay for it. $600 . It wasn't leaking when I brought the car in. They waited until they were all finished with all the service work and then called me and told me that power steering fluid was squirting all over the place. I went down there to see for myself and it was NOT. There was a small leak they pointed to and then admitted that it was not leaking before they serviced it. They are responsible for the leak because they used too much pressure in the flush and they caused the leak. They refuse to do anything. At the very least, they should split the cost of the new hose if they can't determine that it was there before they serviced the vehicle. Another time, I had my oil changed and wondered why I had been waiting for three hours when my Honda pulls up with two female employees from the service department who get out with sacks of food from Burger King telling me that they just took my car for a test ride. Yeah, right. So, how did it go thru the drive-in at Burger King? Pretty smooth or what? I think they are crooked and take advantage of elderly women like myself (disabled veteran) and all those Colgate smiles don't put money back in my purse when they over charge for services by fifty percent in the first place. More
by sandrahale
Helpful November 03, 2011
The service excellent. They are prompt and efficient. I really felt that they were concerned about my level of satisfaction with my car, and I left wtih a positive impression. really felt that they were concerned about my level of satisfaction with my car, and I left wtih a positive impression. More
by StaceySwift
Employees Worked With
oil change and service
August 22, 2011
Both the regular and express Service teams have always taken care of me, but without question, Desiree has gone above and beyond for me, and this is the sole reason why my rating for Honda of Spring Custo taken care of me, but without question, Desiree has gone above and beyond for me, and this is the sole reason why my rating for Honda of Spring Customer Service is Great! Desiree worked tirelessly to get my car serviced here recently... Making sure that the warranty company, the parts provider, and the rental car company did whatever necessary to make sure my car was not only repaired, but repaired right! She was very passionate in her pursuit to get it done, not allowing either 3rd party to cut corners or to short change me, and her desire to settle for nothing less than perfect is only second to my own. She treated my car like it was hers, with persistence and perserverance, and I will forever be grateful! Don't ever let her go! More
by great1
Employees Worked With
Desiree Abbott
August 07, 2011
Desiree is always professional, upbeat and attentive. The dealership is convienient. Clean. Waiting area well maintained and well suited for any customers. I would recommend Desiree and Honda of Spring to dealership is convienient. Clean. Waiting area well maintained and well suited for any customers. I would recommend Desiree and Honda of Spring to all friends and family. More
by Potsqually
Employees Worked With
Desiree Abbott
July 28, 2011
Desiree was very professional and even stuck around late to ensure my service was completed and I was able to get the vehilce on time. Many Thanks Demetri to ensure my service was completed and I was able to get the vehilce on time. Many Thanks Demetri More
by dstroubakis
Employees Worked With
Desire Abbott
July 21, 2011
The Honda dealer ship I visisted located off of HWY 45 & 1960 provided me with Great customer service. From the time I drove in the lot I only had to wait maybe about a minute or so. The staff was very fr & 1960 provided me with Great customer service. From the time I drove in the lot I only had to wait maybe about a minute or so. The staff was very friendly, knowledgeable and courteous. The waiting area was nice and clean, free popcorn and coffee along with a movie. The service was over very quickly and the associate walk me to the desk for check out. No one made me feel like I had to buy or purchase more than I needed and it was just an Overall Great Experience. Thank you! More
by taronda
Employees Worked With
dont remember
July 20, 2011
Drew was awesome. He was very courteous and I was able to get my oil changed. My service experience on that day was great. Again, I only came in for an oil change. to get my oil changed. My service experience on that day was great. Again, I only came in for an oil change. More
by aboylan
Employees Worked With
Drew
July 13, 2011
Being a young father of 3 I had always looked for the "best deal" when it came to auto service. The thing you don't get when going to those places is the technical expertise of your vehicle and usually "best deal" when it came to auto service. The thing you don't get when going to those places is the technical expertise of your vehicle and usually professional customer service. Since recently moving to Spring, I found that the closest Honda dealership was a bit of a drive for me, so I stayed away for my oil changes. With a recent problem that I thought would be under warranty, I made the trek to Honda of Spring. I was completley impressed with the quality of quality service that Sarah Willis (service advisor) gave in explaining everything and keeping me informed throughout the process. Couple that with the reasonable price that I didn't think a dealer would offer and they've got a customer for life! Sarah was great and the technician working on my vehicle (who I met) was wonderful as well. Very happy with my visit and I look forward to taking my vehicle "to the dealership" for my service knowing it's the best option for me. More
by jlocc619
Employees Worked With
Sarah Willis
June 14, 2011
I gave Sarah the top rating because from the time I arrived, she was very friendly and seemed interested. She explained all the work that would be performed and what portions were covered under the wa arrived, she was very friendly and seemed interested. She explained all the work that would be performed and what portions were covered under the warranty and why. She gave me routine updates throughout the day. She was again very helpful in her explanation of all the work that had been done and the charges I incurred at the time I picked up my car. She was outstanding and I would specifically request her again. Thanks More
by tlhowar
Employees Worked With
Sarah Willis
June 06, 2011
I had my Honda Accord serviced at Honda of Spring on Saturday 06/04/2011 and wanted to thank Sal Serna and Ali Bharwani for the great customer service that I experienced. Keep up the great service an Saturday 06/04/2011 and wanted to thank Sal Serna and Ali Bharwani for the great customer service that I experienced. Keep up the great service and see you next time.. More
by vbeltran
