Team Kia Of Bend

I was contacted by Dennis Senko when I went to the Team Kia Website to view the lot inventory. Mr. Senko was pleasant and helpful on the telephone. I explained to him that I was at work and could not talk Kia Website to view the lot inventory. Mr. Senko was pleasant and helpful on the telephone. I explained to him that I was at work and could not talk at the moment and he did not pressure me into staying on the phone. We made plans to touch base the following Friday when I was able to come into the dealership in person. Friday morning I was contacted by a woman named Linda, whom I believe is Mr. Senko's training partner. I assured her that I was indeed coming in that morning to meet with Mr. Senko. I spent approximately 3 hours on Friday, August 23 with Mr. Senko. He showed me every car I was interested in seeing and allowed me to drive each vehicle without hesitation. The thing I enjoyed most about my experience up to this point was that I never felt like I was being pressured into making a decision as well as not feeling like Mr. Senko was being overly aggressive. I told Mr. Senko I would return later that evening with my boyfriend, so he could drive the vehicles I was interested in. I spent the afternoon at several other dealerships in the area and had unpleasant experiences. I do not appreciate overly aggressive salespeople, who make me feel like I am obligated to buy something because I am taking up their time. The experience I had with Mr. Senko earlier that day made me really want to come back and buy my vehicle from him. My boyfriend Rich and I returned to Team Kia of Bend that evening. Mr. Senko was there to greet us and he graciously took us around the lot again, showing Rich the vehicles he and I had talked about earlier in the day, answering questions and following up all our concerns. At this point Rich and I had narrowed our search down to 2 vehicles and we told Mr. Senko we were going to talk about it that night and we would call him the next day with our decision. Rich spoke with Mr. Senko on Saturday morning and we were able to easily negotiate a deal that would satisfy both the dealershop as well as ourselves. We met with Mr. Senko at 4 pm that afternoon and by 7 pm that evening we were driving home in our new Optima! I would like to express our sincere gratitude for the excellent customer service we received from Mr. Senko. He made our overall car shopping/buying experience with Team Kia in Bend a stressfree and pleasant experience. He is the reason we purchased our vehicle from this dealership and I would recommend him to anyone I know who is in the market for a new car. Thanks you Mr. Senko! You did a fantastic job! More

I can't say enough good things about the Bend Kia dealership. Best service,deals and, treatment I've ever experienced!We will be back! dealership. Best service,deals and, treatment I've ever experienced!We will be back! More

Absolutely the best buying experience "ever". Go visit with Joel and Mike and you will say the same. We will send our family and friends to them anytime the auto need arises. Thanks Team Kia! Go visit with Joel and Mike and you will say the same. We will send our family and friends to them anytime the auto need arises. Thanks Team Kia! More

This was the SUV I've wanted for a long time and glad I went to Kia of bend. Derek was wonderful and made it very easy. Go see Derek. I went to Kia of bend. Derek was wonderful and made it very easy. Go see Derek. More

Team Kia gave us multiple options to look at and let us test drive multiple cars to get a feel and even pulled one out of detailing so we could drive it. (Which is the car we picked!) They worked with our test drive multiple cars to get a feel and even pulled one out of detailing so we could drive it. (Which is the car we picked!) They worked with our credit and got us financing we could make work. More

Linda & Mike where great. They did not give up on me and came up with a plan that worked for me. Which I felt good about. I would tell their Boss that they deserve a raise. Thanks again Linda & Mike for and came up with a plan that worked for me. Which I felt good about. I would tell their Boss that they deserve a raise. Thanks again Linda & Mike for your good service. Don More

Excellent service and not pushy!! Excellent sales people! Loved not having to feel pushed into a car. Payments were acceptable. Love all the options on the car! people! Loved not having to feel pushed into a car. Payments were acceptable. Love all the options on the car! More

Linda is amazing worked so hard to gets in a new car with a low payment. I'll never be able to take Linda and team Kia for their help. Thanks team Kia you're amazing! a low payment. I'll never be able to take Linda and team Kia for their help. Thanks team Kia you're amazing! More

We’ve had two very disappointing experiences with the Service Department at Team Kia of Bend. During the week of August 27th, 2012 I brought my car to Kia of Bend for service. My husband and I were le Service Department at Team Kia of Bend. During the week of August 27th, 2012 I brought my car to Kia of Bend for service. My husband and I were leaving on our honeymoon road trip September 1st and wanted to make sure my 2005 Kia Sorrento was in tip-top shape for the journey. Service went ?ne but after retrieving my car and driving home I noted the engine overheating and coolant spraying inside the engine compartment. I returned my car to Kia and after inspection was told my radiator had a faulty part. This explanation surprised me greatly since there were no issues with overheating or coolant release prior to the service provided by Kia of Bend. My husband and I were told that if a replacement part could not be found locally my car would not be ready for our honeymoon in 2 days. Very upsetting and unwelcome news as I'm sure you can imagine. A day later Kia advised my husband that instead of a faulty radiator part, a hose had not been reconnected properly after my car was serviced. While I was very pleased to have my car returned quickly I was very unhappy about the stress caused by this oversight. Moving forward to April 29th, 2013 I was shopping for new tires and decided to give the Service Department at Team Kia of Bend another try. Initial tire quotes and service cost at Kia were out of my budget, however after researching on my own and returning to Kia the service manager Gordon Toll successfully matched competitor pricing and ordered the tires for my car. I was told I would receive a call to set up a service appointment once con?rmed my tires would be available for shipment. Three days went by and I did not receive a phone call from Kia. I called on my own and was told Kia planned on contacting me when the tires arrived and apologized for the confusion. Assuredly this is NOT what I was told initially. My tire service was scheduled for May 8th, 2013 and was completed satisfactorily. My husband paid for the service, picked up my car keys from Kia, came home to get me, and then returned to Kia dropping me off so I could drive my car home. When I opened my car door the driver's side seat was laid nearly all the way back which was immediately evident as I normally have it quite upright while driving. This struck me as odd since normally a car is returned to "arrival" condition after service. I then tried to raise the seat back and nothing happened. At this point Service was closed for the night and no one was available to help. I left my car and was assured Service would look into the problem contacting me on May 9th. May 9th I called Kia because no one had contacted me by 9am and was told the seat switch was faulty. For a second time I brought my car in with no prior problems, and after dropping it off for service the seat switch was faulty? First, I would like to know why the seat issue was not investigated prior to my car being ready for pickup. I do not believe for a moment that no one noticed how far the seat was laid back. In fact, Gordon Toll told me the seat was laid back because the technician working on my car May 8th was tall. Did he not try to raise the seat? Unlikely. Service managed to raise the seat for me allowing me to drive my car and I was quoted $200.00 for a new seat switch plus $75.00 labor/installation. Frustrated I simply asked for the part to be ordered and was told I would be contacted when it arrived to schedule installation. As of two weeks later, we have yet to hear from Kia. It's frustrating enough ?nding out I have to pay for something which worked ?ne when I left my car in Kia's care but then to be blown off with no contact after I've agreed to give Kia MORE of my business?? Beyond frustrating and very poor customer service. I made a conscious choice in purchasing tires from Kia of Bend even after my less-than-pleasant initial experience in September 2012. Having this second experience handled so poorly makes me realize I made the wrong decision in choosing to bring my business to Kia of Bend. More

Team Kia worked so hard to get me financed. Corg (Derek I believe), took the time to see if I could even get financed. Engaged, divorcee trying to start over. The guys would not stop until they found the rig believe), took the time to see if I could even get financed. Engaged, divorcee trying to start over. The guys would not stop until they found the right bank. Very friendly and gracious More