Team Toyota of Langhorne

We were undecided which model we wanted. Tom was very informative and patient as we looked at the different models. Once we figured out we wanted a Highlander he helped up get a great price. informative and patient as we looked at the different models. Once we figured out we wanted a Highlander he helped up get a great price. More

I never have anything nice to say about car dealers. I I never have anything nice to say about car dealers. I came to Team Toyota having had unsatisfactory experiences at two Toyota Dealers in NJ. I was I never have anything nice to say about car dealers. I came to Team Toyota having had unsatisfactory experiences at two Toyota Dealers in NJ. I was met at the door by Stan Esposito, who made it clear from the outset that his objective was to make sure I had a satisfactory experience. And it wasn't easy. I knew exactly what I wanted, but it would take some work to get me there. Stan helped me find the right vehicle (I test drove five cars) and then he brought in managers Barry and Lou and Billy and they moved mountains to get me the car I loved for a price I could afford and worked with me on my trade in. Any criticisms? Sure. Their main phone system doesn't work well, and sends you into a cycle where you can't reach anyone or it goes to a fax machine. And they did sell me a protection package at the end of the deal that I am not so sure I needed. But overall, they were simply excellent. Professional, kind, hardworking, customer service oriented. And they have free ice cream. I cant believe I am saying so much nice stuff about a car dealer. But in my book, Team Toyota deserves it. They rock. More

An excellent dealership, car and all around experience. Salesman Rich Rodgers was so helpful, friendly, and insightful. He gave us all the options on the car and helped us along. He was friendly and pleasa Salesman Rich Rodgers was so helpful, friendly, and insightful. He gave us all the options on the car and helped us along. He was friendly and pleasant to work with. Best of all, we got an excellent deal on the 2013 Camry. Once we took posession of the car, he guided us all around and gave us a mix CD - a nice touch. More

At Team Toyota, Victor Pides, a TCUV Sales Consultant, is the consummate sales professional in regards to purchasing a Toyota Certified Pre-Owned Vehicle. Victor listens to the buyers needs and requiremen the consummate sales professional in regards to purchasing a Toyota Certified Pre-Owned Vehicle. Victor listens to the buyers needs and requirements, then provides a variety of vehicles for review based upon the buyers focus. Unlike other past buying experiences through other dealers and sales representatives, of whom pretend to listen, but still tailored the car buying experience to their overall inventory or special deals, rather than the buyer's focus and budget. However, with Victor Pides and the managerial staff at Team Toyota, specifically Barry Zebrick, such as described above, is never the case or experience. At Team Toyota the over all focus and experience remains dedicated to the buyer's needs and criteria and remains so throughout the entire process including prompt personal referrals to other departments within the dealership. This is the very reason for my return to Team Toyota and second vehicle purchase within five months. Moreover, having purchased both new and Certified Used Toyota Vehicles at Team Toyota over the past decade, it is always a satisfactory experience leading to a quality vehicle at a fair price. More

Today I made an appointment at Team Toyota Service Center to have my tires replaced. Instead of going to my local dealership I decided to go here because they were offering a buy three tires, get one for $1. to have my tires replaced. Instead of going to my local dealership I decided to go here because they were offering a buy three tires, get one for $1. I called in advance to assure that they had the proper tires, telling them that I drove a 2008 Toyota Prius Touring edition. I noted, to please look carefully because my car tires are an odd size and usually are not in stock. I was told that they had the tires, so I made an appointment and drove the 45 minutes. I was also going to get an oil change and a recal checked on my car, although I had already had the recal fixed at Poway Toyota in San Diego. (Just to be safe, I figured why not have them double check that the water pump was still ok) I sat there for 3 1/2 hours before a service representative came out and told me they didn't have the tires ( my initial reason for driving 45 minutes there). Not to mention that they had already taken off my old tires without checking that they had new tires to put on and now needed additional time to rebalance my old tires. Wow! It took a trained mechanic 3 1/2 hrs to change the oil and look at my water pump! I asked to speak to the service manager who was exceptionally rude and said, well we offered you a complimentary rental car, so it's your fault for sitting here. With this being said I chose not to take their rental car because I am not a fan of their rental department, I don't want to drive over an hour back and forth to my house, I don't want the responsibility of having to fill it with gas or having something happen to it while I have it. I just wanted to get my new tires and if I had got them, I would have been more then content to sit in their fabulous waiting area (it really is quite nice). Upon me telling him this, he was even more rude telling me, "it would appear as though we can never meet your standards". Um, I guess that is the case... Because when I go to a dealership I expect exceptional service. I'm paying more for knowledgeable toyota associates , toyota parts and for a better overall experience. NON of which were given. Please note, after the direct insult from this absolutely amazing (sarcastic) manager, I was given my 3 1/2 hr oil change and water pump evaluation (which was free bc of the recall anyway) for free. Horrible experience! With all of this being said, I have used this dealership for over ten years and have had many great experiences. I will continue to buy my cars from the amazing sales staff, but I will not use their service department till they make some changes. More