Team Volkswagen

Dishonest and illegal business practices. I bought a used Honda Accord from Team. They did more slimy stuff, but I want to focus on the highlights: * Finance person tried to prevent me from I bought a used Honda Accord from Team. They did more slimy stuff, but I want to focus on the highlights: * Finance person tried to prevent me from reading the contract. He hovered over me when I started to read it he put his hand over the contract and pointed to the X. He said, "This is where you sign." * When I said that I knew where to sign, but I wanted to take a minute to read it, he hovered in my field of view in what was clearly an intentional attempt to prevent me from taking my time. * There was a $255 etch fee. When I asked about it he said it was something that was already done on all cars they sold, and that I didn't really have a choice. (This is a violation of Indiana Code 9-23-3-1) I had to Google "Etch Fee" in front of him to find that it was a common scam. He didn't remove it until I threatened to leave. * Charged an excessive $150 doc fee that I was led to believe was non-negotiable. (A violation of IC 9-23-3-6.5) Tip: Under Indiana Law, the doc fee must be disclosed, be negotiable, and accurately reflect the actual cost of preparing documents. Anything above about $50 is excessive. * The window sticker listed a 60,000 mile warranty with no further explanation. It turns out that the car only had a 36,000 mile warranty. But the drivetrain had a 60,000 mile warranty. (I don't have a citation for this, but I'm pretty confident this would be considered deceptive advertising) * I asked a question about the A/C, as the CarFax said it had recently been recharged. I asked if that indicated a leak. The salesman said he would check with the person who inspected the car. He returned a few minutes later and said there was nothing found wrong during the inspection. This turned out to be false and the A/C does have a leak. * Got my customer satisfaction email from the GM. I politely responded with some of the above, thinking maybe I had gotten a rogue representative. Never received a response, indicating that this is standard practice. Do not do business here. More