Ted Britt Chevrolet

New car Everyone was very pleasant to work with. My only issue is with GM itself before I even drove the car off the lot a part must be replaced which will ta Everyone was very pleasant to work with. My only issue is with GM itself before I even drove the car off the lot a part must be replaced which will take 2 or 3 weeks. Everyone at the dealership was very professional. The quality of work I rated 3 to move on More

AWESOME EXPERIENCE WE PURCHASED 2 NEW CARS YESTERDAY. 2015 TRAVERSE LTZ AND 2015 TRAX LTZ. TOM, ANGEL AND DON ARE WONDERFUL TO WORK WITH. WE COULDN'T BE MORE PLEASED. TH WE PURCHASED 2 NEW CARS YESTERDAY. 2015 TRAVERSE LTZ AND 2015 TRAX LTZ. TOM, ANGEL AND DON ARE WONDERFUL TO WORK WITH. WE COULDN'T BE MORE PLEASED. THEY WORKED LATE AS WE WERE THE LAST CUSTOMERS THERE AND THEY WERE POSITIVE AND FRIENDLY THE WHOLE TIME. REALLY PSYCHED ABOUT 'TED BRITT FOR LIFE' FOR THE NEW VEHICLES. DEFINITELY GOING TO TAKE ADVANTAGE OF THAT! OVERALL A GREAT CAR BUYING EXPERIENCE. More

Awesome Experience The whole staff were excellent, especially Tanya and Myriam. It was a very pleasant experience in what could have been a stressful time. They were pat The whole staff were excellent, especially Tanya and Myriam. It was a very pleasant experience in what could have been a stressful time. They were patient and professional and made my buying experience a pleasure. Also financing was quick and easy with Donald Kim More

Service Department solicited repair work under false issues My Experience: My daughter took her 2007 Ion in for the ignition system recall last week. The service department called her back and stated that th My Experience: My daughter took her 2007 Ion in for the ignition system recall last week. The service department called her back and stated that they had discovered 3 'major' issues with her vehicle...1. Serpentine belt was cracked and frayed, 2. hoses were leaking around radiator, and 3. there were 'significant' leaks where the seals were at the transmission and rear end gear box. they recommended that she get these issues fixed immediately or risk a breakdown. I called the service department and asked that the mechanic call me back so I could determine what the real issues were...never received a return call. This is the reason that I quit using Ted Britt Service in Sterling for ANY maintenance issues at all...the active and very misleading solicitation of repair work for 'significant problems' that are not as critical as described. My daughter's direction was to simple, repair the ignition recall and do nothing else. Obviously, my daughter is a young woman and your service department has a long history with my family of trying to take advantage of women and the uneducated. My wife experienced similar problems several times before after we bought the car (the dealership was a Saturn site at that time). This day and age, your business model should not be one of active solicitation of repair business under those circumstances, but rather a customer first model that encourages repeat business rather than one of alarmist misrepresentations of minor issues. I can understand a check up and advisement of potential issues but that particular service garage (now Ted Britt) lost any business of mine a long time ago. The ONLY reason we went back was for the recall issue. I should mention that the mechanic that I have service all my vehicles had just performed the yearly safety inspection for the state of VA on that 2007 Ion and we had discussed the serpentine belt (as part of the 75K maintenance) not needing replacement yet, but would be checked on subsequent oil changes for wear etc, hence the direction to do nothing but the recall work. I have complained before and obviously nothing has changed despite my hopes that the Ted Britt name might bring some changes to the service organization. More

The Best DEALERSHIP EVER Went to trade my silverrado in on newer model.My salesman Mas Hill very professional top notch person..He took care of my wife and myself very profess Went to trade my silverrado in on newer model.My salesman Mas Hill very professional top notch person..He took care of my wife and myself very professionally...And helped us get the best deal I have ever got..And I've been buying vehicles now for thirty years..Between Angel the general manager,Donald Kim and Mas i'll never go anywhere else to buy a truck...Thanks guys Great experience!!!! More

Excellent customer experience Anthony was easy going and knowledgable. He got me to the right vehicle for my needs. Angel found me applicable incentives and got me to the right pri Anthony was easy going and knowledgable. He got me to the right vehicle for my needs. Angel found me applicable incentives and got me to the right price. Mariyam set me up with the extras I wanted and explained all of the services and details. Donald prepared the paperwork, so the signing process was smooth and easy. Thank you to the whole team at Ted Britt for an excellent customer experience. More