Ted Britt Chevrolet

When they advertise a price on their website, they should honor said price. They use the "bait and switch" method of advertisement and car sales. I have a paid for 2007 Silverado - I love my truck. I figu honor said price. They use the "bait and switch" method of advertisement and car sales. I have a paid for 2007 Silverado - I love my truck. I figured for my next car I would get a Chevy Malibu - my husband works for a local company and has a discount count from his employer. The website says VIP pricing = don't be fooled!!!! That only applies if you have USAA insurance! Who owns this dealership??? They must have stock in USAA!!!! I own a Chevy - THAT is where the loyalty lies. I shouldn't have to own a different insurance policy for a CHEVY loyalty discount! I bought a Hyundai! The second one we have purchased - from Brown's Hyundai in Leesburg! Want honest, dependable, friendly sales people and service??? AVOID Ted Britt and head all the way down rt 7 to Brown's. Tell the Suits' sent you! I won't EVER look for a Chevy at Ted Britt's again! More

I could not be happier with my purchase all thanks to Anthony. I told him exactly what I wanted and he bent over backwards to make it happen. Not only did this dealership make a sale thanks to Anthony, b Anthony. I told him exactly what I wanted and he bent over backwards to make it happen. Not only did this dealership make a sale thanks to Anthony, but they've earned my recommendation to everyone I know. Also thanks to Lara, I made a smart decision to enviroguard my new Camaro. More

Tanya was fantastic. She offered advice rather than a sales pitch. She also made my family feel very comfortable throughout the process. Tanya was also very responsive through email, which made it easier sales pitch. She also made my family feel very comfortable throughout the process. Tanya was also very responsive through email, which made it easier for me to arrange a time to test drive my car. More

I took my 2010 Chevy Equinox in for an oil consumption issue and got excellent service. Chris Thomas and Rob Wilkey took care of everything for us. They were very friendly and treated us like VIPs. We wer issue and got excellent service. Chris Thomas and Rob Wilkey took care of everything for us. They were very friendly and treated us like VIPs. We were invited to look at brand new corvette which my son really enjoyed. My car has been running great since and I will definitely be back. This is the second great service experience I’ve had with this dealership. The first time involved a strange electrical issue that turned out to be a weak battery. They replaced it at no charge. More

As my wife says "she would rather kiss a snake that go through the car buying experience" and she hates snakes! First Brain worked hard with me to find the right vehicle for us via the phone after my f go through the car buying experience" and she hates snakes! First Brain worked hard with me to find the right vehicle for us via the phone after my first internet request for information. We talked and I explained what we were looking for and he found it and had it ready for us to come in and look at. When we arrived the car was ready for viewing, mabye not 110% detailed but pretty darn nice since h had just found it. the car buying experience was a plaeasure and my wife and I both looked at each other how great an experience it was. Straight forward and a done deal. There were some options we wanted added and the folks over in the show room worked with us to get us what we wanted and I think gave us a fair deal, I will know if it was really great when I get it all done and completed. Which brings me to my next point, Vanessa has made a great effort to follow up with me to make sure we are on track for the right parts and time to be there to get it done, as a matter of fact I dropped it off this morning for the extras being added. Vanessa came down to check on me while turning in the Tahoe and Brain has called me to ensure I was happy with the deal. He is suppose to get me my floor mats and second key while the Tahoe is in getting the additions to it. I will report on the service call once I get it back. If it is as good as the sales team and what I got a brief view of this mornign I will be a Ted Britt Customer 4 Life. Thanks so far, Dan More

Here they truly care about you as a person and not just a customer. I felt that Steve and Ricky listened to me and worked very hard to meet my needs with the vehicle and the financing. Everyone was so courte customer. I felt that Steve and Ricky listened to me and worked very hard to meet my needs with the vehicle and the financing. Everyone was so courteous and genuinely warm. I bought a 2011 Dodge Grand Caravan yesterday and decided today to take them up on their offer of a loaner today till the minivan is finished getting its interior and exterior protectant applied. Thanks to Lara and Vanessa for introducing me to a life-saver product! With my four kids, I'll need it. :) Since I'd declined the offer of a loaner yesterday, they were not prepared for me to change my mind. Today, everyone scrambled to make sure I had another wonderful vehicle as the loaner. Their guarantees simply can't be beat! I trust them to stand by their products. I'll be a repeat customer and would recommend this dealership without hesitation. Thanks to everyone at Ted Britt Chevrolet in Sterling for such a wonderful car-buying experience! More

Walked out with a 2014 Malibu... GREAT experience!!!!! The customer service can not be beat. Everyone was very helpful and knowledgeable. Mas made sure I was getting everything I wanted in my new purchase The customer service can not be beat. Everyone was very helpful and knowledgeable. Mas made sure I was getting everything I wanted in my new purchase and I even ended up adding some items thanks to Lara. More

negotiated price over the internet; was met immediately at dealership by steve and greeted us by name; very happy with the condition and appearance of vehicle; price was below other dealers we compared. at dealership by steve and greeted us by name; very happy with the condition and appearance of vehicle; price was below other dealers we compared. More

Jeremy was over and above in customer service. He answered all my questions, did not strong arm me to make any decisions, he was realistic and offered personalized service that is lacking from so man answered all my questions, did not strong arm me to make any decisions, he was realistic and offered personalized service that is lacking from so many businesses. Lara was friendly, cheerful and knowledgeable. She was helpful in assisting me to make decisions on products that were right for me. These 2 employees are amazing! More

I worked with Chris Thomas and Tom Linnehan for a repair for my Chevy Avalanche. I found Chris to be very knowledgeable and honest. Chris went out of his way to answer all my questions, was very patient and for my Chevy Avalanche. I found Chris to be very knowledgeable and honest. Chris went out of his way to answer all my questions, was very patient and offered a lot of expertise. I had a minor issue with my lights and he was able to quickly fix it and didn't even charge me for it! I had another issue that needed to be escalated to GM motors and Tom was most efficient and effective in getting in touch with GM and ensuring that I got the part free of cost despite the fact that my warranty didn't cover it. The people here work hard to help you fix your car, take on responsibility for their actions and also do their best to save you money. I appreciate their dedication, extreme attention to customer service and their immense knowledge of vehicles and how warranties etc. work. I have been going to this service center for 2 years now and am completely satisfied. I would recommend it to anyone who is looking for a reliable and honest service center. Beyond that, ask for Chris - he's great! More