Ted Britt Ford Lincoln

" IN AND OUT " Nathan was awesome to work with! Had the car up front and center ready for me when I got there. He helped me get a great deal on my trade in, and was Nathan was awesome to work with! Had the car up front and center ready for me when I got there. He helped me get a great deal on my trade in, and was out the door in my new car. We will be returning for future buys! More

Great service Fred is the most accomadating and friendly employee you could hope to work with. He's been working with my family for 10 years and for good reason. Fred is the most accomadating and friendly employee you could hope to work with. He's been working with my family for 10 years and for good reason. More

Professional Michael is great to work with. Understood our preferences and did everything possible to meet our needs. We recommend Michael for a great car buying Michael is great to work with. Understood our preferences and did everything possible to meet our needs. We recommend Michael for a great car buying experience. More

First time buyer! My experience buying my first brand new car was perfect. My previous car was pretty much a ticking time bomb and I needed a new car and I needed it ri My experience buying my first brand new car was perfect. My previous car was pretty much a ticking time bomb and I needed a new car and I needed it right then. I was on edge and not quite fully ready to purchase a brand new car but knew that it is the best option. Even though I will now have a car payment, I have also gained a huge sense of security. If something goes wrong, Ford will be there. This is a scary time in my life but I am so happy that I ended up at Ted Britt Ford. William Carson was so unbelievably patient, personable and and just kind. I couldn't have asked for a better outcome. I know its their job to make a sale and get you out the door with a car but I didn't feel any pressure, I felt cared for. Thank you so much! More

"EXCELLENT" PARTS SALES & CUSTOMER SERVICE, , Jim Herndon, has provided "Outstanding" service and very helpful, professional and is a valuable asset to this dealership and I wanted you to know Jim Herndon, has provided "Outstanding" service and very helpful, professional and is a valuable asset to this dealership and I wanted you to know how much I appreciated his rapid, polite service Bob Clark More

Leasing a new vehicle Everyone was very friendly from the moment I walked in the door. Randy Swan was very professional and courteous. He answered all my questions without Everyone was very friendly from the moment I walked in the door. Randy Swan was very professional and courteous. He answered all my questions without hesitation. I was very pleased! Audra More

Great buying experience We decided to trade our 2014 Ford Escape for a 2016 Ford Fusion. We went into Ted Britt Ford in Chantilly and sat down with sales and worked a deal. We decided to trade our 2014 Ford Escape for a 2016 Ford Fusion. We went into Ted Britt Ford in Chantilly and sat down with sales and worked a deal. Fred Stoner from sales did a terrific job showing us vehicles and walking us through the sales process. As part of the purchase experience we had the pleasure to be introduced to one of Ted Britt sons - Michael - who was very personable, caring and customer focused. Each step in the buying process had additional products and services that were offered and although we chose only a few additions there was no pressure. The personnel from customer service to the business office were friendly and provided us with information, and we made our decisions accordingly. We walked out with a great deal and the entire buying experience was smooth and painless. We are highly recommending the dealership and Fred Stoner to our friends and family. More

Great Car Buying Experience My 2003 Ford Expedition died last weekend. I loved that truck so I wanted to replace it with the same model newer year. I bought the original truck fr My 2003 Ford Expedition died last weekend. I loved that truck so I wanted to replace it with the same model newer year. I bought the original truck from Koons so I reached out to them first. Took 2 days to hear from someone!! Even then they had my name wrong and the wrong kind of car I was looking for. I called over to Ted Britt, someone got back to me right away. They had an Expedition that seemed like a good fit. I went over for a test drive and found a great staff who were friendly and knowledgeable and no high pressure sales tactics!!! I got an awesome deal for my old Expedition and a better deal on my new one. To anyone looking for a Ford I would send them to Ted Britt!!! More

Nightmare Experience Purchased a Certified Pre-Owned 2012 Ford Fusion. Negotiated on-line and had great experience. We had been looking for 6+ months for the right CPO. Purchased a Certified Pre-Owned 2012 Ford Fusion. Negotiated on-line and had great experience. We had been looking for 6+ months for the right CPO. We went to dealership the next day and the nightmare started from there. The car was not even at the Chantilly location. Sat around for that. Car showed up and it was filthy inside and out and covered in scratches. The sales person I was assigned was so slow I really wanted to help him do his job. We came back a couple days after when car was prepped and purchase vehicle. We live in Maryland and car was inspected in Virginia. No problem. I expected to pay for a Maryland inspection. Well car FAILED. We brought car back to get a headlight issue resolved and all the service department did was adjust the headlight again which went out of alignment as soon as the car was driven. We tried for weeks to get the headlight fixed to no avail. We even spoke to Mr. Britt in charge of this location. Never heard back from him. We took to local Ford Dealership who in two seconds knew what was wrong and we spent over $500 on a supposed CPO to get it to pass state inspection. We finally gave up after about two months of screwing with Ted Britt. I have purchased many, many cars in my life time. This was by far the worst experience I have EVER had with a dealership. Just because a car is a CPO and sold by a dealer, means ZERO apparently. I am so disappointed in Ford CPO and Ted Britt. Car also had a wiring issue with the blind spot monitor which we also paid for a local dealership to fix. Keep in mind the local dealership spoke to the Ted Britt service and told them what was wrong and they chose to not fix and were simply rude. They had our money. We are considering filing a BBB complaint. Oh I almost forgot about getting ready to leave with our Ford CPO and finding out they did not have both key FOBs or owners manual or a full tank of gas. Not even a 1/2 tank of gas. None of this was mentioned prior. Took weeks to get the second key and the owners manual that was after I complained numerous times. More

My car shopping experince at Ted Britt Ford I would definitely recommend this dealership and sales guy Fernando RIvas!! He was very patient with me and my mother... Even went out of his way to l I would definitely recommend this dealership and sales guy Fernando RIvas!! He was very patient with me and my mother... Even went out of his way to locate the cars that we had on our list from another location. They even made it convent for me to drive the car to my dad so he could check it out without having to come in... I am very happy with my purchase, and they did all they could to work with me. Thank you!! More