Ted Britt Ford Lincoln

Amazing Customer Service! Tony and Henry were great to help us out to get our favorite truck. I would 100% recommend Ford Ted Britt Chantilly. Tony and Henry were great to help us out to get our favorite truck. I would 100% recommend Ford Ted Britt Chantilly. More

TL;DR: I paid $175 for an incorrect diagnosis that left me with an extra part I don't need, 3 wasted days, lots of frustration due to my car being messed with and returned with an airbag issue, and another me with an extra part I don't need, 3 wasted days, lots of frustration due to my car being messed with and returned with an airbag issue, and another shop cleaned up the mess + saved me over $400. Not even sure where to start. I'm just gonna pour out the series of events. I don't have to embellish anything, the story speaks for itself. Brought my car in to have a suspension noise diagnosed. Service advisor is cool, we have a laugh or two, he recommends a software update for the gear position sensor (manual car, this is key for later). Dropped it off late Sunday night for a Monday 8am appt. No idea when they finished it, but I called at 4:30pm and they said it was done. Got there around 5pm. I got my quote, $775, not including an alignment ($125?) to replace a control arm. Seems steep, and I wasn't anticipating it. Said I'd pay my diag fee and pick up the car, no hard feelings. I get there, pay my dues, and grab my key. I get in the car, and my shift knob, which they had no business touching (even for the software update) was turned almost a full quarter turn. I unscrew it and notice the nut that goes under the shift knob to lock/align it was missing. No big deal, I'm just confused, but whatever, it's $3, I'll just buy another one. I start the car and the airbag light is on.... I drive it to the front and grab my advisor, I ask him to bring my technician out to fix the light. I'm very mechanically inclined, and I had a pretty strong feeling what the issue is, it's just not my responsibility, I paid $175 for the service and it should be done right. I'm told that all the technicians have departed. Frankly, not my issue that the dealership has a staffing/scheduling problem, I don't need to be driving my 2019 vehicle with an airbag light on the dash that it didn't come in with. Long story short on the airbag light, I fixed it myself in the service drive. The technician must have knocked a connector loose when he was plugging in the computer to do the software update. All this was in addition to the interior of my car smelling like straight gasoline for the rest of the day. I'm not dumb or unreasonable, there are lots of automotive chemicals in a shop including gasoline, but this was excessive. I voice my displeasure with service leadership the next day and he's doing his best to be nice, but I'm not convinced. At this point, it's been 3 days and I don't *actually* know what the root issue was. They just told me it had a bad control arm but what about it was bad? Bad bushing? Cracked? Bad ball joint? I didn't get that answer for 3 days. The part number listed on the estimate confused 3 different Ford parts advisors because it wasn't correct. I called Ted Britt back to verify the correct part that needed replacement. They assured me they diagnosed it correctly. Also, to this day, the question of why they messed with my shifter is unanswered (I was essentially told I was lying about this, which is quite dim actually, because it's $3, there's no substantial gain to be had from this complaint, it just bothered me). My story of the airbag light was met with a shrug and generally ignored. I had an in-person talk with another member of service leadership who was pretty defensive and spent the entire time deflecting/dismissing. Prior to this, I was offered $30 off the labor cost of the job. I was being woefully overquoted (I got quoted 3 hours or something like that by Ted Britt Ford and a nearby high-quality indy shop quoted me 1 or 1.5 hours of labor). Due to this, I asked if I can have the $30 applied to the diagnostic cost because at this point I've had a pretty rough time with them. Not only did this member of service leadership refuse to apply the $30 to my diag charge, he basically told me to kick rocks and said he was doing nothing for me. Whatever, I left. Bought the part they said was bad, took it to the other shop, lo and behold, when they put the car on the lift, it wasn't the correct part. After all this headache, all this arrogance, all this mediocrity, they misdiagnosed the car. This was literally the worst thing I've ever spent $175 on. I threw money away with these guys' help. I saved $400+ on the repair taking it somewhere else. Seriously. Ted Britt quoted $775 + alignment, I paid $350 + alignment at other shop. More

John C. was very professional as he answered all my questions. He made sure I was satisfied with my purchase and followed up the next day to see if I had a was very professional as he answered all my questions. He made sure I was satisfied with my purchase and followed up the next day to see if I had any further questions on my new vehicle. Tony in finance was extremely efficient and professional. He wanted to ensure my experience at Ted Britt had been positive, which is was. Very pleasant experience, highly recommend the dealership. More

I have to admit I was very skeptical when I arrived at the dealership. My thought was I was going to be another number in a long list of customers. I was wrong. Evan, who was my sales rep, made all those the dealership. My thought was I was going to be another number in a long list of customers. I was wrong. Evan, who was my sales rep, made all those feelings go away. He was very professional and courteous. He did not pressure me and was very patient while I made my decision. Abdul helped me close the deal and was also very good with his attitude and patience. I would definitely come back to this dealership. More

Finest dealership I have dealt with in over 50 years of owning cars. Service is superb! The sales staff listens to me and offers real solutions to my needs. Randy Swan is the best. My wife and I have used owning cars. Service is superb! The sales staff listens to me and offers real solutions to my needs. Randy Swan is the best. My wife and I have used Randy to purchase 3 vehicles through Randy. Service managers are also the best. They are always willing to find a way to save me money using my Ford/Lincoln benefits. More

We dropped our car off for an oil change and to have a rattle looked at. When making the appointment they guaranteed they could deliver the car back to us same day. They initially couldn’t find a rattle rattle looked at. When making the appointment they guaranteed they could deliver the car back to us same day. They initially couldn’t find a rattle and couldn’t deliver the car back to me today so asked to keep the car over night so they could do a cold start and would bring me the car the next day. I stressed that I needed an answer first thing in the morning since we needed the car that day and if needed we would pick up the car. My representative assured me he would have someone call me no later than 9 am. I have not received a call from them and it’s noon. I have called and they tell me my representative is working with another client and will call me back. To top it off each person I have spoke with on the phone must be annoyed themselves with their job because none of them were friendly. This is the second time we have had this run around with this dealership, and more than twice I’ve dealt with unhappy customer service reps. Unless you have to take your car into them I would find another dealership to work with. More

Vehicle came in superb condition. Awesome deal! Sales consultant was great, along with other staffing. Awesome deal! Sales consultant was great, along with other staffing. More

Hassan Yousufi was a very attentive salesman. Only criticism would be that the car was given to me dirty. Keeping that in mind it was very cold outside and the pipes were frozen. So nothing they could criticism would be that the car was given to me dirty. Keeping that in mind it was very cold outside and the pipes were frozen. So nothing they could do about it. was credited a free car wash when I bring it in for service. More

There are several Good Ford/Lincoln dealerships in Northern Virginia. Ted Britt Ford in Chantilly is NOT one of them by far! If you have a car to be serviced - look elsewhere! They have NO custom Northern Virginia. Ted Britt Ford in Chantilly is NOT one of them by far! If you have a car to be serviced - look elsewhere! They have NO customer service skills, no courtesy, no respect! If you bring your car in for one problem...they will CREATE another problem and refuse to admit it! Awful experience, and Brian K still has a job there in spite of so many complaints! Something else - they pick up all the junk people that other dealerships disposed off - hence the quality of service. More

Wonderful experience buying my new Lincoln on line! Everyone was very helpful! Thank you! I love my Nautilus! Everyone was very helpful! Thank you! I love my Nautilus! More