Ted Britt Ford

Smooth operators.I had my plan and decisions pre thought Smooth operators. I had my plan and decisions pre thought out. Once I got there and the car with the price I wanted was not there, I was leaving. I w Smooth operators. I had my plan and decisions pre thought out. Once I got there and the car with the price I wanted was not there, I was leaving. I was stopped just before leaving with another car. My fault, I should have kept going. I ended up buying a great car but I paid more than I have at another dealership. My fault. I am a nurse and have been rejected 3 times from receiving the$500 medical professional rebate. I work full time as a nurse caring for our veterans and covid patients but I don’t qualify. I would not recommend this business to my colleagues at my hospital. But anyone else they certainly have a very smooth operation. More

Matt in service and Alison in sales are amazing. I am a very discerning person when it comes to customer service. This dealership is the best. I am never disappointed. They really go above and beyond. BBus very discerning person when it comes to customer service. This dealership is the best. I am never disappointed. They really go above and beyond. BBush More

Great price on a new Ford Escape hybrid and great follow-up customer service. We had second thoughts about the extended warranty we bought and they canceled it, free of charge. follow-up customer service. We had second thoughts about the extended warranty we bought and they canceled it, free of charge. More

Purchased a PreOwned Lincoln Navigator from Eric Sutter over at Ted Britt last month. In the middle of a pandemic, what's the one thing I didn't want to do? Go into a dealership and have a headache of an over at Ted Britt last month. In the middle of a pandemic, what's the one thing I didn't want to do? Go into a dealership and have a headache of an experience getting a new vehicle... but we had another baby... so that's what we needed to do. Ted Britt Ford provided us a FANTASTIC no-contact experience. I did all of the business aspects via text/email. I found the Navigator online, got a bunch of additional questions asked, then they brought it to me at my home for a test drive (and I live in Sterling!). I took delivery of the vehicle 2-3 days later. They took my trade right there on the spot. Just a seamless experience. Eric was fantastic throughout the whole process. I'd highly recommend Ted Britt for buying the next car you are wanting. More

Buying my first truck never has been easier than when I went to Ted Britt Fairfax and working with Eric Suter. Everything was upfront and there was no surprises when I went into the dealership to drop off went to Ted Britt Fairfax and working with Eric Suter. Everything was upfront and there was no surprises when I went into the dealership to drop off trade and sign paperwork. I bought alot of vehicles and this has been the easiest and Eric was straight up and he never changed what he said. They have a customer for life! More

Ted Britt Ford and Karwan: Great Team I recently bought a Ford Ranger from Ted Britt Ford in Fairfax. Karwan Zewer sold me a new Ford Escape back in 2014. It was my first brand new vehic I recently bought a Ford Ranger from Ted Britt Ford in Fairfax. Karwan Zewer sold me a new Ford Escape back in 2014. It was my first brand new vehicle. It was also the easiest purchase I had and at that time, my credit rating was really down south. Fast forward to 2020. I live in a different state but I decided to look for Karwan in case he is still working in Ted Britt. This is because I had bad experience in looking for vehicles in MD. He is in a different dept but still accommodated my wife and I. Now that I have a much better rating, it was easier to get a loan. But it was Karwan's taking his time to show me a vehicle I was only interested in and not what they need to let go. He was never pressuring to sell the latest and the greatest. What he sold me was what I was looking for in a vehicle. Brand new with every option I was looking for at the least expensive price. I was out the door with the new vehicle in less than 4 hours. It could have been faster, but I was picking his brains on what the vehicles can do and cannot do. I hope Ted Britt don't lose him as I'm planning to go back to him within 3-5 years when my 2014 Escape decides to retire. More

If I could give my experience with this dealership a 0, that would be too high. It was such a disgusting experience. It deserves a negative score for the mistreatment and verbal attack we were subjected to that would be too high. It was such a disgusting experience. It deserves a negative score for the mistreatment and verbal attack we were subjected to by the sales manager. Never in my life have I been verbally attacked, yelled at, insulted, demeaned, and called misogynistic names by a car dealership in my life when simply trying to make a deal and buy a new truck. I mean the guy had to feel like a fool after it all, since we never even raised our voices! After hours of having our trade in assessed, and trying to work out a deal, the creative accounting and “miscommunications” at the end led us to feel misled about the price of the new truck with our trade in, and when we simply asked how the number on the total loan amount had jumped so high, instead of an explanation, or trying to work it out with us, the sales manager Will went on the complete attack and was so defensive it was downright insane. Started verbally assaulting us. It was so unbelievable we didn’t even know how to react! When the general manager walked over, he meekly apologized as the verbal assault continued! When I called out the sales manager on his treatment of us and how disrespectful and downright unacceptable the way he was speaking to us was, he seemed to realize he looked like a fool and said “I shouldn’t have done that”. Phrases used among other were “it’s simple math” and “you obviously have never bought a new car before”. I was called “dear” multiple times in a very unwelcome tone. I honestly wish I had recorded the experience. I will never give Ted Britt my money if this is how they think it’s acceptable to treat prospective customers. Regardless of the “miscommunications” or “misunderstandings” of the deal, you do NOT verbally assault and repeatedly insult your customers. Disgusting. More

I was very pleased with my puchasing experience at Ted Britt As an older person and a woman, I was concerned that my car buying efforts would be taken less seriously and treated lightly. Mitch Sulkess was very As an older person and a woman, I was concerned that my car buying efforts would be taken less seriously and treated lightly. Mitch Sulkess was very helpful and patient with my concerns about finding a car that would meet my needs. The car also had to meet the many suggestions I was getting from my son who works in the auto industry in Detroit. Buying American was important. I thought there was a considerable amount of information available and just about the right amount of follow-up for current conditions. Buying a car in a Pandemic is a different experience. Mitch made me comfortable and satisfied with my purchase. My family had purchased a car from Britt many years ago. I'm glad I came back. More

Over and above service Came in looking for our first truck. Larry and Brian gave us personalized attention as we tried no less that 6 different vehicles. When we finally set Came in looking for our first truck. Larry and Brian gave us personalized attention as we tried no less that 6 different vehicles. When we finally settled they worked with us until midnight to finish all the paperwork. Never expected that. Everyone we met went above and beyond to make the experience very positive. More

Thank you so much Larry and the rest of the team for the good work and patience for the Father’s Day surprise. My husband absolutely loved the truck! good work and patience for the Father’s Day surprise. My husband absolutely loved the truck! More