Ted Britt Ford

Unfortunately, my experience at Ted Britt was awful; the customer service and communication was beyond pitiful. I dropped my car off on December 23rd, received the service report from Richard, left him customer service and communication was beyond pitiful. I dropped my car off on December 23rd, received the service report from Richard, left him a voicemail to go ahead and start the work on my car .. four hours later after not hearing back, I called his direct line once more, left an additional voicemail, and called the general service number and asked if they could relay the message to Richard to go ahead and start my car. The woman told me that she could not do that. I called the next day to follow up and try to get the message to Richard to do the work on my car, (mind you; $3,000 worth of work), and found out they were closed for the holiday (I support this fully, but as a previous employee of Pohanka Lexus who never closed, I was unaware that the dealership would be closed) and when I called the day after Christmas, I was told that Richard was off for the weekend. In what world do you work in customer service, know you will be leaving the office for FOUR days, and not check your voicemails / return calls before you leave? During this time I once again called the general service number and asked that my message be relayed, I continued to be told no, and one kind woman even pretended to write down a message for me and told me a service manager would be in touch that day. I never heard from them. On Tuesday December 28th, FIVE days after dropping my car off, I received a phone call from Richard who proceeded to tell me he hasn't heard back from me, I did not leave him a voicemail, and he's wondering if we should do the work on the car. I kindly told Richard I have REPEATEDLY left him messages in a number of ways, to which he responded with an apology and told me he would do better in the communication. Richard followed up the next day to give me an update on the car (Tuesday the 29th) and said he would talk to us soon. This is the last time we ever heard from Richard. On Saturday January 2, we called the dealership ONCE AGAIN, to get an update on the vehicle, and were told that Richard was out today and there was no one else we could talk to. After putting our foot down for lack of a better term, we were told someone else would call us back. The mechanic did finally call that afternoon to report the car was finished. Richard NEVER followed up on this or closed out with us as his customer. On his business card, it lists Richard as an assistant service manager; I would have expected way better from someone with this title. I am FLOORED at the fact that we paid this dealership $3,000 (WAY overcharged), and will NEVER give them the opportunity to work with me, or my family, ever again. More

Awesome Experience. Worked with us... got a great deal and a wonderful truck. Courteous, knowledgeable and we will buy from them again in the future and a wonderful truck. Courteous, knowledgeable and we will buy from them again in the future More

Smooth operators.I had my plan and decisions pre thought Smooth operators. I had my plan and decisions pre thought out. Once I got there and the car with the price I wanted was not there, I was leaving. I w Smooth operators. I had my plan and decisions pre thought out. Once I got there and the car with the price I wanted was not there, I was leaving. I was stopped just before leaving with another car. My fault, I should have kept going. I ended up buying a great car but I paid more than I have at another dealership. My fault. I am a nurse and have been rejected 3 times from receiving the$500 medical professional rebate. I work full time as a nurse caring for our veterans and covid patients but I don’t qualify. I would not recommend this business to my colleagues at my hospital. But anyone else they certainly have a very smooth operation. More

Matt in service and Alison in sales are amazing. I am a very discerning person when it comes to customer service. This dealership is the best. I am never disappointed. They really go above and beyond. BBus very discerning person when it comes to customer service. This dealership is the best. I am never disappointed. They really go above and beyond. BBush More

Great price on a new Ford Escape hybrid and great follow-up customer service. We had second thoughts about the extended warranty we bought and they canceled it, free of charge. follow-up customer service. We had second thoughts about the extended warranty we bought and they canceled it, free of charge. More

Purchased a PreOwned Lincoln Navigator from Eric Sutter over at Ted Britt last month. In the middle of a pandemic, what's the one thing I didn't want to do? Go into a dealership and have a headache of an over at Ted Britt last month. In the middle of a pandemic, what's the one thing I didn't want to do? Go into a dealership and have a headache of an experience getting a new vehicle... but we had another baby... so that's what we needed to do. Ted Britt Ford provided us a FANTASTIC no-contact experience. I did all of the business aspects via text/email. I found the Navigator online, got a bunch of additional questions asked, then they brought it to me at my home for a test drive (and I live in Sterling!). I took delivery of the vehicle 2-3 days later. They took my trade right there on the spot. Just a seamless experience. Eric was fantastic throughout the whole process. I'd highly recommend Ted Britt for buying the next car you are wanting. More

Buying my first truck never has been easier than when I went to Ted Britt Fairfax and working with Eric Suter. Everything was upfront and there was no surprises when I went into the dealership to drop off went to Ted Britt Fairfax and working with Eric Suter. Everything was upfront and there was no surprises when I went into the dealership to drop off trade and sign paperwork. I bought alot of vehicles and this has been the easiest and Eric was straight up and he never changed what he said. They have a customer for life! More

Ted Britt Ford and Karwan: Great Team I recently bought a Ford Ranger from Ted Britt Ford in Fairfax. Karwan Zewer sold me a new Ford Escape back in 2014. It was my first brand new vehic I recently bought a Ford Ranger from Ted Britt Ford in Fairfax. Karwan Zewer sold me a new Ford Escape back in 2014. It was my first brand new vehicle. It was also the easiest purchase I had and at that time, my credit rating was really down south. Fast forward to 2020. I live in a different state but I decided to look for Karwan in case he is still working in Ted Britt. This is because I had bad experience in looking for vehicles in MD. He is in a different dept but still accommodated my wife and I. Now that I have a much better rating, it was easier to get a loan. But it was Karwan's taking his time to show me a vehicle I was only interested in and not what they need to let go. He was never pressuring to sell the latest and the greatest. What he sold me was what I was looking for in a vehicle. Brand new with every option I was looking for at the least expensive price. I was out the door with the new vehicle in less than 4 hours. It could have been faster, but I was picking his brains on what the vehicles can do and cannot do. I hope Ted Britt don't lose him as I'm planning to go back to him within 3-5 years when my 2014 Escape decides to retire. More

If I could give my experience with this dealership a 0, that would be too high. It was such a disgusting experience. It deserves a negative score for the mistreatment and verbal attack we were subjected to that would be too high. It was such a disgusting experience. It deserves a negative score for the mistreatment and verbal attack we were subjected to by the sales manager. Never in my life have I been verbally attacked, yelled at, insulted, demeaned, and called misogynistic names by a car dealership in my life when simply trying to make a deal and buy a new truck. I mean the guy had to feel like a fool after it all, since we never even raised our voices! After hours of having our trade in assessed, and trying to work out a deal, the creative accounting and “miscommunications” at the end led us to feel misled about the price of the new truck with our trade in, and when we simply asked how the number on the total loan amount had jumped so high, instead of an explanation, or trying to work it out with us, the sales manager Will went on the complete attack and was so defensive it was downright insane. Started verbally assaulting us. It was so unbelievable we didn’t even know how to react! When the general manager walked over, he meekly apologized as the verbal assault continued! When I called out the sales manager on his treatment of us and how disrespectful and downright unacceptable the way he was speaking to us was, he seemed to realize he looked like a fool and said “I shouldn’t have done that”. Phrases used among other were “it’s simple math” and “you obviously have never bought a new car before”. I was called “dear” multiple times in a very unwelcome tone. I honestly wish I had recorded the experience. I will never give Ted Britt my money if this is how they think it’s acceptable to treat prospective customers. Regardless of the “miscommunications” or “misunderstandings” of the deal, you do NOT verbally assault and repeatedly insult your customers. Disgusting. More

I was very pleased with my puchasing experience at Ted Britt As an older person and a woman, I was concerned that my car buying efforts would be taken less seriously and treated lightly. Mitch Sulkess was very As an older person and a woman, I was concerned that my car buying efforts would be taken less seriously and treated lightly. Mitch Sulkess was very helpful and patient with my concerns about finding a car that would meet my needs. The car also had to meet the many suggestions I was getting from my son who works in the auto industry in Detroit. Buying American was important. I thought there was a considerable amount of information available and just about the right amount of follow-up for current conditions. Buying a car in a Pandemic is a different experience. Mitch made me comfortable and satisfied with my purchase. My family had purchased a car from Britt many years ago. I'm glad I came back. More