Ted Russell Ford Kingston Pike

My experience with Ted Russell Ford has been a disaster. First- they sold me a used truck without headrest and didn’t tell me about until after I signed the paperwork. The salesman told me I was out of luck First- they sold me a used truck without headrest and didn’t tell me about until after I signed the paperwork. The salesman told me I was out of luck and this is the way the truck came. Of course I had to go above them and finally after a week I received new headrest. Also, before I left the site one of the salesman said that if I got in a wreck it would break my neck without a headrest. ( I should have not left with the truck).Then a day after I bought the truck it started throwing engine codes and I was blamed for the codes coming up. That I was breaking too hard or getting on the gas to hard. I took the truck to another ford dealer and found multiple engine codes that were stored for three months before I bought it and I was told by the salesman it had a 159 point inspection. I left the truck at Ted Russell to have the codes repaired which they stepped up and took care of it but not without going back and forth. I will end with this: the truck was for my son. So during the process of looking for a truck he found one at a buy here pay here and told him that I refused to purchase a truck from a place like that I wanted to buy at a respectable ford dealership, but it turns out Ted Russell Ford is a buy here pay here dealership. I have left multiple messages with the general manager to call me back but I have yet to hear from him. More

I purchased a used 2025 Ford Maverick and traded my 2024 Ram. Before agreeing to a final purchase, I paid $188 to Christian Brothers Automotive to do a thorough pre sale inspection. The Maverick was every Ram. Before agreeing to a final purchase, I paid $188 to Christian Brothers Automotive to do a thorough pre sale inspection. The Maverick was everything that it was advertised and the "out the door" price was the best I was offered after shopping for quite some time. Kudos to Brandon Goode for his no pressure approach and his knowledge of the product. I recommend Brandon and Ted Russell dealership without reservation More

This is the best dealership I have ever went to. They go above and beyond for you! They go above and beyond for you! More

Everyone was very helpful and got the job done in a reasonable amount of time. I especially love how they clean the car when their job is all done. Just went in for an oil change but got just so much m reasonable amount of time. I especially love how they clean the car when their job is all done. Just went in for an oil change but got just so much more. Thank you for your time. More

I don't normally give bad reviews, today was an eye opening experience. I was going to purchase a 12 year old Rav4 that was priced around $2k over its value. This is somewhat normal for dealers. When opening experience. I was going to purchase a 12 year old Rav4 that was priced around $2k over its value. This is somewhat normal for dealers. When we went to discuss the numbers, the price went up almost $4k with fees and some protection plan that is totally unnecessary for a 12 year old car. I wanted to walk away then, but the salesman went to work on it. He left us sitting in his office knowing that I had other cars that I wanted to see. I finally got up and left. He and his boss were hanging out in the parking lot trying to wait me out. I'm curious how many people fall for the fees and xx oil change plans they sell for $2k. I won't go back there. I found almost the exact same vehicle for $3k less than their price. So a happy ending to a long day for us. I hope more people look closely at those fees and charges when buying a car....most of the time they are useless. Find your own maintenance plan. More

As a retired veteran got absolutely no respect from Steven which informed me that this dealership sells over 200 cars per month not with sales people like him...very disappointed Steven which informed me that this dealership sells over 200 cars per month not with sales people like him...very disappointed More