Ted Russell Ford Kingston Pike

the service was great . My service person (Miss Mcnalley ) was very professional and polite. She addressed the things that needed to be done and had them done for me. I had . My service person (Miss Mcnalley ) was very professional and polite. She addressed the things that needed to be done and had them done for me. I had one of my services done at the ford dealer in Sevierville, they were not as good or professional as you are. I will not go back to them. More

Coffee and an oil change Courtesy and friendly service at our doorsteps. All you need to do is pull into the service area and one of their friendly people (Brett in my case) a Courtesy and friendly service at our doorsteps. All you need to do is pull into the service area and one of their friendly people (Brett in my case) are ready, willing and able to assist you. While you wait, you can either have a cup of coffee or go look over the used car lot. I decided on looking over the used trucks. I was courteously greeted by a great salesman named Charlie Frazier, when I decide to trade vehicles, I will work with him in the future. Great experience during my visit! Both of these people represent the dealerships values of Customer Service at its highest Level. Jerry McAlpin More

Good service Good and quick service as usual. Had oil change, tire rotation, and multi-point inspection within a reasonable price and no hassle. Would recommend it Good and quick service as usual. Had oil change, tire rotation, and multi-point inspection within a reasonable price and no hassle. Would recommend it to other Ford owners. More

I've had an issue with my MKZ and Rhonda Goebel is a winner! Rhonda Goebel, Service Advisor, has diligently worked as liaison to secure warranty approval for work on my vehicle. She has always been smiling and v Rhonda Goebel, Service Advisor, has diligently worked as liaison to secure warranty approval for work on my vehicle. She has always been smiling and very pleasant to be around and provides me with progress updates on a timely basis. Ted Frankowitz has also been very friendly and helpful. Both are positive individuals and have have been the face of Ted Russell Service for me. More

Service Another outstanding job by the Service Department. Gina Wood is outstanding. Extremely helpful and very professional. She is an asset to Ted Russel Fo Another outstanding job by the Service Department. Gina Wood is outstanding. Extremely helpful and very professional. She is an asset to Ted Russel Ford. Great Job!! More

Excellent Service The taillight on our new F150 went out just a couple of weeks after we bought. They ordered and called us when it came in and replaced within the wee The taillight on our new F150 went out just a couple of weeks after we bought. They ordered and called us when it came in and replaced within the week. More

Great Place! This is a GREAT Dealership, starting with the front desk, to Doug in Sales, to Ted and Rhonda in Service! These folks will always get our business!! This is a GREAT Dealership, starting with the front desk, to Doug in Sales, to Ted and Rhonda in Service! These folks will always get our business!! Thank you for going above and beyond for us! More

Rhonda is a very good Service Advisor It is alway a pleasant visit when working with Rhonda. She always lets me know what is going on with my car while it is being serviced. It is alway a pleasant visit when working with Rhonda. She always lets me know what is going on with my car while it is being serviced. More

Excellent first-time service experience I moved to the area very recently, and my Fusion was due for its 30k mile service. I made the appointment on line and when I arrived (I scheduled the I moved to the area very recently, and my Fusion was due for its 30k mile service. I made the appointment on line and when I arrived (I scheduled the first appointment in the morning) Rhonda introduced herself, took the needed information, and showed me around the customer waiting area. Everyone I encountered was very friendly and the technicians went to work on my car immediately. I was out in about an hour. A very positive experience in all respects. More

Great job and communicates well with us Great job, and communication with us was updated when necessary. We were confident that the car was fixed properly and the cost was reasonable. We wer Great job, and communication with us was updated when necessary. We were confident that the car was fixed properly and the cost was reasonable. We were treated with the upmost respect. Always a good feeling being at Ted Russell Ford and Lincoln. 😍 More