Ted Russell Ford Kingston Pike

Just absolutely the worst dealer I have ever seen. They do not stand behind their products. Purchased a used vehicle from them. The service manager said he would put me in contact with the regional Ford re do not stand behind their products. Purchased a used vehicle from them. The service manager said he would put me in contact with the regional Ford rep to discuss why my three year old Explorer's motor blew up. Never heard back from the Ford rep or from the dealership. BAD, BAD customer relations after the sale. Never buy another Ford as long as I live and have owned 5 in my lifetime. Going foreign and suggest you do to. More

SOLD ME A LEMON. WOULD NOT EVEN TALK ABOUT FIXING IT. COMPLETE RIP OFF. POOR CUSTOMER SERVICE. POOR ATTITUDE. BUY ELSEWHERE. BEWARE. BEWARE. MY EXPLORER BLEW A HEAD GASKET, WATER PUMP AND RADIATOR WIT COMPLETE RIP OFF. POOR CUSTOMER SERVICE. POOR ATTITUDE. BUY ELSEWHERE. BEWARE. BEWARE. MY EXPLORER BLEW A HEAD GASKET, WATER PUMP AND RADIATOR WITHIN THE FIRST 24 MONTHS. BASICALLY TOLD THAT I WAS OUT OF WARRANTY AND OUT OF LUCK. NOW I HAVE A AUTOMOBILE I OWE THREE MORE YEARS ON THAT IS SITTING IN MY DRIVEWAY DEAD. FORD IS AWEFUL. NOW I KNOW WHY THEY ARE BEGGING FOR TAX PAYER BAILOUTS. THEY CANNOT BUILD A QUALITY PRODUCT AND CERTAINLY DONT STAND BEHIND IT AT THE DEALERSHIP. More

I purchased a 03 Ford Ranger at a reasonable price and paid cash for it. The salesman is very cooperative and friendly while the deal is going on. Once you have purchased a vehicle from Ted Russell you d paid cash for it. The salesman is very cooperative and friendly while the deal is going on. Once you have purchased a vehicle from Ted Russell you do not need to call the salesperson, manager, nor anyone associated with Ted Russell. We average buying a vehicle at least every 24 months. We will not return to Ted Russell nor will we recommened Ted Russell to anyone just because of the simple cost of one key. The 03 Ford Ranger only had one key and it being a programable key Ted Russell wanted over a hundred dollars for an additional key which we were told the extra key was there but they did not know where it was at. We have made numerous calls to the sales person and to the management our calls are not returned we leave messages and no one returns the call. My last call was to the service department asking what it would cost to program a key if I have the key his reply was $120.00 unless the salesperson (Jason Davis) would want to cut us a deal it was his call. I called him and again left a message about this and got no reply. So if they will act this way over one little key what would they do to you if you really had a problem. Theres too many Ford stores to put up with service like this. My advice find another Ford dealer. More

My wife recently purchased new car from this dealership. Talked with this person on 7/29/06 about what I thought was a deal where I thought we were not given correct Ford discount; lost the connection and c Talked with this person on 7/29/06 about what I thought was a deal where I thought we were not given correct Ford discount; lost the connection and called him back and could not reach him; had my wife call him and she couldn't reach him; he NEVER returned our calls. Called back 7/312/2006- couldn't "reach" him; he NEVER returned my calls. I called back to tell him that I found out I was WRONG about not getting the correct discount. Bottom line I believe this dealership took advantage of my wife; she had an "offer" from another dealer (which Ted Russell employees kept) and was assured she would get a "better deal". This better deal cost us an over $2000.00 more. I would NEVER use their services for ANY reason. More