Ted Russell Ford Kingston Pike

New car purchase BEST car buying experience ever!! Andy is hands down the best!! Their service department needs to take notes from him and how to treat people. Definit BEST car buying experience ever!! Andy is hands down the best!! Their service department needs to take notes from him and how to treat people. Definitely will be back to see Andy! More

Lincoln Purchase Nicholas and Brian were very professional and courteous. They were extremely helpful and spent an enormous amount of time with my family. I appreciate Nicholas and Brian were very professional and courteous. They were extremely helpful and spent an enormous amount of time with my family. I appreciate the patience and time they spent with us. If you are looking for a new car or a previously owned vehicle visit Ted Russell on Kingston Pike and you will be treated with the respect you deserve. I am in sales myself and I know the importance of Customer Service and the care you receive. Referrals and repeat business is what makes you stand out above the rest. More

Great experience as always buying a vehicle. I had a great experience buying a vehicle from Tom Weiss- his overall dedication in providing me with details about the vehicle that I was interested I had a great experience buying a vehicle from Tom Weiss- his overall dedication in providing me with details about the vehicle that I was interested in was awesome. His knowledge and friendliness was amazing- He went out of his way to help and assist me. Doug Jenkins and Brian Myers were helpful as well. Will continue to buy vehicles from these guys and at Ted Russell Ford. Would recommend to anyone to deal with these guys and to buy at Ted Russell Ford. More

purchasing a vehicle with poor credit Tom Weiss and Brian Myers were so wonderful to work with. They took care of everything we needed. In and out quickly and very happy with our truck. We Tom Weiss and Brian Myers were so wonderful to work with. They took care of everything we needed. In and out quickly and very happy with our truck. We never thought we could afford the truck we got, but they made it possible. Thanks to them both More

Great Sales Team Abby and Doug went out of their way to help me find the exact truck I want and service after the sale has been exceptional. Brian made the paperwork q Abby and Doug went out of their way to help me find the exact truck I want and service after the sale has been exceptional. Brian made the paperwork quick and easy. I would definitely recommend Ted Russell to all my friends over other dealerships in Knoxville. More

Positive Car Buying Experience!!! Salesman, Tom Weiss, provided exceptional service. From my first contact with him thru e-mail to the pick-up of vehicle he was very, very helpful and Salesman, Tom Weiss, provided exceptional service. From my first contact with him thru e-mail to the pick-up of vehicle he was very, very helpful and responsive. I'm not a great fan of visiting car dealerships and the whole car purchase process but his professionalism and attitude actually made this a positive experience for me. He provided answers to all questions and was very, very quick to return my phone calls and made follow-up calls to ensure I was satisified with my vehicle purchase. His positive attitude and outgoing personality made him an excellent person to deal with. He was great. The finance manager (Brian) was also great. He worked hard to ensure I was able to get financing and was able to get me a 1.9% rate with Ford Motor Credit. I think he went the extra mile for me. Overall, experience was absolutely great!!! Penny Wiseman More

Best Customer Service Ever My husband and I have been married for twenty one years and this is the first NEW car we have ever purchased. We were apprehensive, but everyone was h My husband and I have been married for twenty one years and this is the first NEW car we have ever purchased. We were apprehensive, but everyone was helpful, friendly, and wanted you to have a good experience. Everything was fair and we didn't feel hassled! More

Worth driving from out of state to make the deal I want to really thank the guys at Ted Russell by posting on here, because I know I am not an easy customer but I really appreciate all the work they I want to really thank the guys at Ted Russell by posting on here, because I know I am not an easy customer but I really appreciate all the work they did with me. My wife needed a new car and really wanted one with a manual transmission that wasn't a sports car. We tried Mazda 6's, VW Passats, Honda Accords, and Ford Fusions. The fusion had her favorite interior and tech specs, so we set out to find a manual Fusion and they were hard to come by. We were traveling through from out of state and test drove one with Andy. Andy really went out of his way to communicate with me through phone, email, and text to make a deal on the car (we lived 4 hours away). Ford financing rates weren't as competitive as what our bank offered, so we wanted to finance through our bank. Brian did an awesome job of finding a better rate than our bank and saved us money there. The staff was fun, friendly, and accommodating for us driving down from out of state. My wife loves the car. The price we got on it was better than any competition (and I really did my homework to be able to say that). I would highly recommend this dealership. Thank you! More

Tom and Brian were very pleasant to work with. They both went above and beyond to make sure they helped to get us in the right vehicle and within our budget. We ha were very pleasant to work with. They both went above and beyond to make sure they helped to get us in the right vehicle and within our budget. We have since gone back and purchased a second vehicle from Tom. More

Excellent Experience Just purchased a 2013 Ford F150 and the experience was excellent. Andy Phillips and Brian Myers were very friendly and extremely helpful. Concerned Just purchased a 2013 Ford F150 and the experience was excellent. Andy Phillips and Brian Myers were very friendly and extremely helpful. Concerned with some credit issues Andy said he had one of the best finance people in the business. I will agree. Brian had a decision for us very quickly and at a very good rate. Andy and Brian both exceeded my expectations. Ted Russell Ford is represented very well by both of these individuals. Thank you Andy and Brian. Greg W More