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Ted Russell Ford Kingston Pike
Knoxville, TN
462 Reviews
With two convenient Knoxville locations, Ted Russell Ford is here to meet all your automotive needs. Whether you’re shopping for a new vehicle or need expert service, visit us at Kingston Pike or Parkside Drive to experience the Ted Russell Ford difference for yourself!
One of the ways we demonstrate our commitment to our customers is by offering a non-factory limited lifetime powertrain warranty. We offer our new Ford and Lincoln buyers (with some restrictions) – a lifetime limited powertrain warranty. The warranty covers the same parts covered in the factory warranty but extends coverage for as long as you own your vehicle, provided you comply with standard maintenance requirements. It’s just another way we put you first at Ted Russell Ford.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 1:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 462 reviews
September 21, 2007
I purchased a 03 Ford Ranger at a reasonable price and paid cash for it. The salesman is very cooperative and friendly while the deal is going on. Once you have purchased a vehicle from Ted Russell you d paid cash for it. The salesman is very cooperative and friendly while the deal is going on. Once you have purchased a vehicle from Ted Russell you do not need to call the salesperson, manager, nor anyone associated with Ted Russell. We average buying a vehicle at least every 24 months. We will not return to Ted Russell nor will we recommened Ted Russell to anyone just because of the simple cost of one key. The 03 Ford Ranger only had one key and it being a programable key Ted Russell wanted over a hundred dollars for an additional key which we were told the extra key was there but they did not know where it was at. We have made numerous calls to the sales person and to the management our calls are not returned we leave messages and no one returns the call. My last call was to the service department asking what it would cost to program a key if I have the key his reply was $120.00 unless the salesperson (Jason Davis) would want to cut us a deal it was his call. I called him and again left a message about this and got no reply. So if they will act this way over one little key what would they do to you if you really had a problem. Theres too many Ford stores to put up with service like this. My advice find another Ford dealer. More
by JML
Employees Worked With
Jason Davis
August 02, 2006
My wife recently purchased new car from this dealership. Talked with this person on 7/29/06 about what I thought was a deal where I thought we were not given correct Ford discount; lost the connection and c Talked with this person on 7/29/06 about what I thought was a deal where I thought we were not given correct Ford discount; lost the connection and called him back and could not reach him; had my wife call him and she couldn't reach him; he NEVER returned our calls. Called back 7/312/2006- couldn't "reach" him; he NEVER returned my calls. I called back to tell him that I found out I was WRONG about not getting the correct discount. Bottom line I believe this dealership took advantage of my wife; she had an "offer" from another dealer (which Ted Russell employees kept) and was assured she would get a "better deal". This better deal cost us an over $2000.00 more. I would NEVER use their services for ANY reason. More
by dnance9
Employees Worked With
Steve Layman
