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Ted Russell Ford Kingston Pike
Knoxville, TN
460 Reviews
With two convenient Knoxville locations, Ted Russell Ford is here to meet all your automotive needs. Whether you’re shopping for a new vehicle or need expert service, visit us at Kingston Pike or Parkside Drive to experience the Ted Russell Ford difference for yourself!
One of the ways we demonstrate our commitment to our customers is by offering a non-factory limited lifetime powertrain warranty. We offer our new Ford and Lincoln buyers (with some restrictions) – a lifetime limited powertrain warranty. The warranty covers the same parts covered in the factory warranty but extends coverage for as long as you own your vehicle, provided you comply with standard maintenance requirements. It’s just another way we put you first at Ted Russell Ford.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 1:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 460 reviews
August 02, 2019
Service Experience Having bought the vehicle at this location I decided to have all of my service work done by them. It has been a most satisfying experience. Having bought the vehicle at this location I decided to have all of my service work done by them. It has been a most satisfying experience. More
by Lightning McCoy
Employees Worked With
Dentis Ball
August 01, 2019
Excellent Brian with the auto body shop was very professional, prompt, understanding and thorough in helping me with the water intrusion issue with my 2015 F150 Brian with the auto body shop was very professional, prompt, understanding and thorough in helping me with the water intrusion issue with my 2015 F150 Truck. More
by John
Employees Worked With
Brian Bridges
July 15, 2019
QUICK I recently moved to this area, so this was my first experience with this dealership. My appointment was assigned to Brett, and she was just an absolut I recently moved to this area, so this was my first experience with this dealership. My appointment was assigned to Brett, and she was just an absolute pleasure to work with! More
by Andrea R
Employees Worked With
Brett McNally
July 14, 2019
Customer Oriented and Professional Sales Rep was very friendly. And professional. Had great product knowledge. Would definitely recommend Ted Russel Ford to friends. Helped ease und Sales Rep was very friendly. And professional. Had great product knowledge. Would definitely recommend Ted Russel Ford to friends. Helped ease understand the new technology. More
by John61
Employees Worked With
Jeremiah Tittlove, Dentis Ball
July 13, 2019
Great service at Ted Russell Michael took great care of the service on my mustang. Have always had good experiences at Ted Russell Ford and will be back in the future. Michael took great care of the service on my mustang. Have always had good experiences at Ted Russell Ford and will be back in the future. More
by John
Employees Worked With
Michael
July 13, 2019
Milage check up I am very pleased with Ted Russell and the service associate Rhoda was so helpful. She made sure that I made it to lunch on time with my son even thou I am very pleased with Ted Russell and the service associate Rhoda was so helpful. She made sure that I made it to lunch on time with my son even though my car was not ready by providing me transportation.Ted Russell also has a nice customer lobby which has snacks and water provided for the customer. More
by Tgross54
Employees Worked With
Rhoda
July 13, 2019
Five Star Service This is how a service department visit should be! From the minute you pull in for service, someone is there ready to take care of you. Prompt on time This is how a service department visit should be! From the minute you pull in for service, someone is there ready to take care of you. Prompt on time with my appointment, car was washed and I was on my way! More
by Chaz
Employees Worked With
Rhonda Goebel
July 10, 2019
Service department professional and polite Service department very professional Brett was a joy to work with my car was ready when promised invoice was fair work was completed as discussed Service department very professional Brett was a joy to work with my car was ready when promised invoice was fair work was completed as discussed More
by Andrea
Employees Worked With
Brett McNally
July 10, 2019
Great service dept. Service dept is always welcoming and quick to make you feel good about bringing you vehicle to them. Rhonda has been my contact and she is awesome. Ve Service dept is always welcoming and quick to make you feel good about bringing you vehicle to them. Rhonda has been my contact and she is awesome. Very knowledgeable when it comes to my questions about what service is needed. A great experience.every time! More
by Thomas P Byrne
Employees Worked With
Rhonda Gobel
July 09, 2019
Great sales people Salesmen & women were not pushy or overbearing. Everyone was polite and professional. Rebecca was awesome In working through the paperwork quickly so Salesmen & women were not pushy or overbearing. Everyone was polite and professional. Rebecca was awesome In working through the paperwork quickly so we did not have to spend hours in the dealership More
by staats313
Employees Worked With
Rebecca Fewell
