Ted Russell Ford-Lincoln Parkside

So disappointed! ! I have bought 2 cars from you and had a lot of preventative maintenance done there. Recently bought 4 new tires from you. Picked up a nail so I call ! I have bought 2 cars from you and had a lot of preventative maintenance done there. Recently bought 4 new tires from you. Picked up a nail so I called to schedule a time to bring my car in to have the tire plugged. I had to leave a voice mail. It took 6 hours for you to return my call and then you told me i needed to wait 5 days to get an appointment. I couldn’t keep inflating a leaking tire for 5 days!!! I wasn’t asking you to replace a transmission, just a 15 minute, plug a tire job. Ended up driving into a local garage and they helped me immediately and didn’t charge me. You could take a lesson from them about what customer service means. Guess this also means the next car I buy will have to be from someone else. I need better customer service for my investment. More

Terrible service, terrible accountability , terrible follow-thru! I do not want a call back because it would be a mute point . Matt in customer service won’t return my calls. Service manager won’t re follow-thru! I do not want a call back because it would be a mute point . Matt in customer service won’t return my calls. Service manager won’t return my calls. The general manager of the dealership won’t return my calls! I AM DONE with your business! Brought my motor home in for an engine light issue, after a $994 invoice they said it was fixed. Okay, so we picked it up and not 3 months later it’s back on with the same error code. Tried my best to get an appointment to bring it back in but I was ignored. Because I’m a woman? Because I don’t take BS from anyone? Nobody there had the nerve or courtesy to return my call—-infuriating!!’ More

Unethical dealer taking orders for new Ford Maverick trucks, even accepting deposits in order to use the allotment for their own gains. Recent order was sold out from customer to be sold to sales guys trucks, even accepting deposits in order to use the allotment for their own gains. Recent order was sold out from customer to be sold to sales guys cousin! More

This dealership from the service department to the sales department is the best Car dealership We ‘ve ever encountered; and as senior adults, we have dealt with many! We were traveling with our Ford truck department is the best Car dealership We ‘ve ever encountered; and as senior adults, we have dealt with many! We were traveling with our Ford truck pulling a 42’ fifth wheel and experienced power issues with truck. My husband, Dennis, debating about stopping and noticed driving a sign for a Ford dealership so we exited and found our way there. Truck would not even make into parking lot so we were hanging out with fifth wheel in a very busy road. Service department personnel came right out to help and pulled us off road. They worked us into their day with bad news about our truck-it needed a pricey part that would take 6 weeks or longer! We are 7 hours from home! After talking to all our insurances, towing was only good for so many miles for both truck and 5th wheel and cost would be thousands of $$$ to tow both! We’re in a dilema for sure! So thinking of our options, Service Department called in a sales consultant, David Householder, who just happened to get a truck that was a new newer but pretty much same features! We traded! Both the Service Department and I wish I knew their names and David stayed with us till the end to get us back on the road! They had someone drive us to get lunch, David drove us to a hotel and even helped us transfer our belongings from one truck to the new one! They even let us house our 5th wheel there! I can’t say enough kind words about the entire dealership! Martin, the finance department, was awesome too! Ted Russell Ford on Parkside Dr, Knoxville, has our vote for the best dealership in all categories! More

I bought a car from David . He was very easy to Wk with and was willing to help anyway! Great customer service ! and was willing to help anyway! Great customer service ! More

Joel crow was wonderful with helping me find the perfect car. He is very professional and friendly. 10 stars car. He is very professional and friendly. 10 stars More

David Householder is great! Very knowledgeable and helpful! I’d recommend him to anyone looking to buy a Ford. helpful! I’d recommend him to anyone looking to buy a Ford. More

"Service" is a JOKE and should be removed its hurting their business. Good Sales department doing their joke - Lying about getting taken care of after the sale.... NOTHING has been taken care of after t their business. Good Sales department doing their joke - Lying about getting taken care of after the sale.... NOTHING has been taken care of after the several times we have brought in our car. More

Purchase a Lincoln Nautilus 2020 from Cody and had the best experience! He was great and got a great deal! We also took it back for the added coating protection and service dept was awesome! We can h best experience! He was great and got a great deal! We also took it back for the added coating protection and service dept was awesome! We can have it washed and cleaned out anytime ! This is not the first time we have purchased from this Ford /Lincoln dealer! More