Ted Russell Ford-Lincoln Parkside

All of these guys were very patient when I was shopping for a vehicle. I am sure they thought I was very picky. I wanted 6 cylinders, leather, roof, heated seats,and several other options. Each time they t for a vehicle. I am sure they thought I was very picky. I wanted 6 cylinders, leather, roof, heated seats,and several other options. Each time they thought they'd found something I may be interested in, I'd think of another feature I'd like to have. They always smiled and would say something like "well, let's see what else we can find." Out of the 3 managers at this location, I noticed that Bruce was often the only manager in sight. I have bought my last 3 vehicles from this dealership and anticipate that I will be purchasing more in the future. More

I would not buy a spark plug from Ted Russell after what I have gone through on my new Edge. When I bought the car it needed a trailer hitch and wire harness put on it plus some other things needed replacin I have gone through on my new Edge. When I bought the car it needed a trailer hitch and wire harness put on it plus some other things needed replacing (all they did was cry about the cost after they made the deal). I talked to my sales guy Larry Poole in person, sent him an email and gave him a list when I dropped off clearly stating the trailer plug was to be the round plug (7 pin) connector. Larry called me and told me the kit only came with the rectangle 4 pin connecter so we made plans to take the car to U-Haul and have them do the plug. I pick the car up and find that they went ahead and installed the connector they knew I could not use and notched my bumper to allow for the connector clearance. So now when U-Haul puts the right connector on the car I have a nice chunk out of my bumper for NO reason accept carelessness, and stupidity. When I told the New Car Manager Tim Shaw I needed the bumper replaced because of the screw-up he said no, it was a standard install end of subject. He then told me “Get over it it’s just a car”. Then 5 minutes later lied to my face and said he never said it. This man has ZERO integrity! Then when I started to get mad one of their salesmen got in my face trying to start a confrontation. BUYER BEWARE if you want to deal with a company like Ted Russell Ford/Lincoln. More