Ted Russell Ford-Lincoln Parkside

Questionable Operating Standards I needed a tail light replaced on a Sunday. Service department is closed, which is understandable. What ISN'T acceptable is not allowing me to purchas I needed a tail light replaced on a Sunday. Service department is closed, which is understandable. What ISN'T acceptable is not allowing me to purchase the light and change it myself. I can buy a $60,000 truck on a Sunday but not an $8 part?? Unbelievable. More

Third purchase I have had 3 GREAT experiences purchasing from Ted Russell Ford Parkside. TM, Cougar and Court all three worked their magic to get my great new car pu I have had 3 GREAT experiences purchasing from Ted Russell Ford Parkside. TM, Cougar and Court all three worked their magic to get my great new car purchase the way I needed. You can't expect more than what they do. Thanks so much guys!! More

Very friendly Cody was very knowledgeable and friendly he stayed late to get the deal done. He followed up with me the next day to make sure I didn't have any issue Cody was very knowledgeable and friendly he stayed late to get the deal done. He followed up with me the next day to make sure I didn't have any issues. More

have great experiences last visit had problem. fixed last visit loose lugs caused a tired to come off about two hundred yards from dealership. We worked out a solution that was great. They were very last visit loose lugs caused a tired to come off about two hundred yards from dealership. We worked out a solution that was great. They were very helpful and caring. Just an accident. More

sales Johnse Hatfield is a great asset to Ted Russell. I bought a 2016 F150 & he has been excellent in customer service. Johnse & Ted Russell are a winning Johnse Hatfield is a great asset to Ted Russell. I bought a 2016 F150 & he has been excellent in customer service. Johnse & Ted Russell are a winning team. More

GREAT!!! Me and my wife has been to several dealerships and this place treated us like somebody. I highly recommend this place if your looking for a new ride. Me and my wife has been to several dealerships and this place treated us like somebody. I highly recommend this place if your looking for a new ride. Thank you Randall Miller. More

Great car, good service. Personel very patient with us Our Fusion is terrific. We enjoy driving it and the ride is super smooth. We couldn't be happier with the purchase or our treatment by all the staf Our Fusion is terrific. We enjoy driving it and the ride is super smooth. We couldn't be happier with the purchase or our treatment by all the staff. Thanks, Dan and Pat More

Ugggg Very disappointing. I bought my F250 there thinking that it would be great service but i can't even get them on the phone or return my call. Never a Very disappointing. I bought my F250 there thinking that it would be great service but i can't even get them on the phone or return my call. Never again will i go there after spending so much. More

Disappointed So...I bought a 2013 Ford F150 from Ted Russel Ford on Parkside 3 months ago. I take it in to get first oil change and tire rotation. Next thing I k So...I bought a 2013 Ford F150 from Ted Russel Ford on Parkside 3 months ago. I take it in to get first oil change and tire rotation. Next thing I know the service girl is telling me that my left front caliper is locked up and worn down the outside brake pad. Need to replace caliper and brake pads to the tune of $350. I asked if they were going to take care of it seeing I had only driven the truck 7000 miles. They replied "no" because it is not covered under warranty. Then a service/sales guy comes out and tells me he will knock of $60 bc I have not had the truck very long. Well I said "no" and took it to someone else to get a second opinion. When I took it for second opinion I asked them to inspect brakes and told them nothing else. They came back and told me essentially the same thing except, they would inspect caliper and see why it was locking up. Ford did not do this, they just tried to get me to buy a new one. The caliper pins were not lubricated properly which was causing it to lock up. (Why wouldn't Ford figure that out??) I had to replace both rotors and both sets of brake pads to the tune of $450. After replacing these during the test the brake pedal was going all the way down to the floor. Apparently that is a problem with the master cylinder. So I did some searching on brake problems for 2013 Ford F150's and there is a recall on master cylinders for "some" 2013 Ford F150's. Also pages and pages of complaints on braking problems just like I am having. Apparently my model has not been recalled and the dealership refused to fix the problem, unless I paid for it!!!! I just bought a Ford truck from a Ford dealership, driven 7000 miles and now having to spend $800 on a known issue and they refuse to fix! I will never buy another Ford if this isn't rectified and I will sure as xxxx not buy from Ted Russell ever again! Mystifies me why a dealership on their product, purchased from them would lose a customer over a part that probably costs them $100??!! More

Disappointing I bought a vehicle here about 2 years ago and the dealer was a typical used car salesman. Against my better judgment I recently went back to trade and I bought a vehicle here about 2 years ago and the dealer was a typical used car salesman. Against my better judgment I recently went back to trade and the experience was no better. Nobody knows anything, poor communication, unkept promises.. nobody gets in a hurry to do anything. I went somewhere else and within 2 hours drove away in a vehicle 4 years newer and 70k less miles than the one Ted Russell was trying to sell me for near the same payment! I won't be going back. More