Ted Russell Ford-Lincoln Parkside

This is a terrific dealership. Sales personnel were very attentive and thorough during the whole purchase process. Ted Russell Ford has a dedicated representative, Mike Howard, that provides an extensive o attentive and thorough during the whole purchase process. Ted Russell Ford has a dedicated representative, Mike Howard, that provides an extensive orientation of your vehicle. He goes over every detail from the Sync system to adjusting the seat. Having this orientation is an awesome benefit for the dealership and the customer. I would definitely purchase another vehicle from Ted Russell Ford, as well as recommend to others. More

Everything went so well on purchasing my new SUV until I hit Finance. I signed paper work that clearly stated what Ted Russell would pay for my trade-in. After I noticed that the loan had been satisfied I hit Finance. I signed paper work that clearly stated what Ted Russell would pay for my trade-in. After I noticed that the loan had been satisfied I called to see how much they paid for my vehicle. The amount was significantly different. When I asked Jason Denny about this he laughed on my voicemail and said "we're not keeping your money." A week later I still have not received the check for the difference. Instead, they have changed the timeframe three times. I anticipate that I'm going to have to do without the money. So in essence they got more than what I agreed to give them. To summarize, Jason Denney lied to me and Brian Krueger lied (in writing)to cover Jason Denney. When I purchased my 2013 Ford Edge Mike Howard was to busy to give me a demonstration or orientation on the Sync system. I was from out of town so I'm still trying to figure out my Sync System. More

great experience. we were just looking but Charlie convinced us to buy. not sorry! Mike Howard showed us how to use the accessories, sooo helpful! convinced us to buy. not sorry! Mike Howard showed us how to use the accessories, sooo helpful! More

Ted Russell Ford on Parkside Dr treated me fairly with no pressure to buy a new vehicle. I had been shopping for a newer truck for the last two (2) years and was recommended to this dealership. Truth be to pressure to buy a new vehicle. I had been shopping for a newer truck for the last two (2) years and was recommended to this dealership. Truth be told I do not like to deal with salesmen nor was I in the market for a new 2013 truck. But these folks went out of their way to get me close to the price of a 2010 model on a brand new 2013. I was very impressed with this dealership and they made the purchase of a new vehicle simple. The staff handles all of the paperwork and walks you through every step of the buying process. My experience with this dealership was beyond outstanding and I haven't regretted purchasing my truck since I bought it back in March 2013. I strongly recommend this dealership to anyone serious about buying a new or used truck (or vehicle for that matter). More

I am very pleased with the purchase of my new vehicle!! The salemen that helped me with my purchase are amazing. I couldn't be more pleased. Took the time to go through my options which no other salemen ha The salemen that helped me with my purchase are amazing. I couldn't be more pleased. Took the time to go through my options which no other salemen had. They go through everything on you vehicle and set it up and explain it very well. They weren't to pushy but really tried to work with me. I will definately send anyone I know looking for a new/used vehicle to them in the future and I will definately be going back myself!!! More

Our entire experience with Ted Russell Lincoln-Ford was an excellent one. Both our salesman and delivery manager were professional and knowledgeable. We were never pressured and all our questions/concern an excellent one. Both our salesman and delivery manager were professional and knowledgeable. We were never pressured and all our questions/concerns were addressed. Our salesman, Michael Borkman, magically found just the Lincoln MKZ we wanted and had it delivered to Knoxville within 2 days. The delivery manager, Mike Howard, did a great job introducing us to the impressive technology package on the MKZ. We certainly recommend this dealership. More

I work for a large homeowners association and went to Ted Russell Ford to buy 3 used vehicles. Eddie Estes, my salesman, did a great job helping me find the vehicles I wanted. I came away feeling I got a goo Russell Ford to buy 3 used vehicles. Eddie Estes, my salesman, did a great job helping me find the vehicles I wanted. I came away feeling I got a good deal on all three vehicles and look forward to working with Eddie in the future. When it's time to replace my personal vehicle I will defianitly give Eddie a call. More

The whole experience was highly satisfactory and dispelled a dread I felt before the process began. Sonny Wolfenbarger negotiated a price I felt was fair to all parties concerned and was most pleasa dispelled a dread I felt before the process began. Sonny Wolfenbarger negotiated a price I felt was fair to all parties concerned and was most pleasant and helpful throughout the affair. Mike Howard patiently explained and demonstrated the various controls and functions of the car after I took delivery. I came away from the experience highly satisfied with all phases. More

I am very picky and I know what I want. While my expectations are usually hard to be met, Michael Borkman exceeded those expectations and I left with EXACTLY what I wanted. Michael went out of his expectations are usually hard to be met, Michael Borkman exceeded those expectations and I left with EXACTLY what I wanted. Michael went out of his way to make sure that I was satisfied and left confident in my purchase. I will refer everyone I know to Michael Borkman because of the level of professionalism and service he showed me. More

We were greated and helped right away. They showed us the different cars that they had. They did not have the color we wanted but was able to get it the next day. The time it took us to purchase the car was different cars that they had. They did not have the color we wanted but was able to get it the next day. The time it took us to purchase the car was very short. We got a very good deal. The closing was smooth and the delivery went smooth. We were called the next day to make sure that we liked our new car. They were very friendly an helpful. I would recommend them to anyone who is looking for a good new car. More