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Ted Russell Ford
Knoxville, TN
520 Reviews
With two convenient Knoxville locations, Ted Russell Ford is here to meet all your automotive needs. Whether you’re shopping for a new vehicle or need expert service, visit us at Kingston Pike or Parkside Drive to experience the Ted Russell Ford difference for yourself!
One of the ways we demonstrate our commitment to our customers is by offering a non-factory limited lifetime powertrain warranty. We offer our new Ford and Lincoln buyers (with some restrictions) – a lifetime limited powertrain warranty. The warranty covers the same parts covered in the factory warranty but extends coverage for as long as you own your vehicle, provided you comply with standard maintenance requirements. It’s just another way we put you first at Ted Russell Ford.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 1:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 520 reviews
November 08, 2026
From making the appointment to picking up the truck at my work and returning the truck clean was nothing short of great customer service. However, Bob I. getting to feel my shaved legs to see if they meet h work and returning the truck clean was nothing short of great customer service. However, Bob I. getting to feel my shaved legs to see if they meet his expectations was the best!! More
by HPatrick
November 07, 2026
⭐⭐⭐⭐⭐ Ted Russell Ford on Kingston Pike is a great dealership with a friendly, knowledgeable staff and an overall excellent experience. They go above and beyond to make customers feel valued, and thei dealership with a friendly, knowledgeable staff and an overall excellent experience. They go above and beyond to make customers feel valued, and their professionalism and customer service really stand out. Highly recommend! More
by Heathaamarie93
Employees Worked With
November 07, 2026
After a losing run-in with a stubborn guardrail, my 2023 F250 was in need of some significant body work. The guys at Ted Russell provided me with what turned out to be an almost spot-on estimate of the repa F250 was in need of some significant body work. The guys at Ted Russell provided me with what turned out to be an almost spot-on estimate of the repair and time needed to complete it. Brian kept me up to date on the progress of the repairs and worked to ensure there were no unnecessary parts or labor. I am extremely happy with the results. Having experienced every aspect of car ownership from the initial purchase, service and now body work at Ted Russell, I highly recommend Ted Russell for any vehicle purchase and service you may need to keep your vehicle not only running good but looking great as well. Way to go guys! Once again you have knocked it out of the park with your over-the-top dedication to customer satisfaction! Thanks again. JAG More
by jagarland63
Employees Worked With
Brian
November 05, 2026
The staff is excellent but I don’t agree with the way the repairs were handled on my truck. New parts should have been installed ! But they said that Ford wouldn’t allow it. repairs were handled on my truck. New parts should have been installed ! But they said that Ford wouldn’t allow it. More
by ronz41rod
Employees Worked With
November 04, 2026
Great customer service Very professional and knowledgeable Kenny and Chris were outstanding Will always return knowledgeable Kenny and Chris were outstanding Will always return More
by nancymccoinbreeding72
Employees Worked With
November 04, 2026
Everything went well with appointment! Completely satisfied with service. Was advised during process to keep me informed Completely satisfied with service. Was advised during process to keep me informed More
by Dmcnear8
November 02, 2026
My experience with them was very good and transparent. Traded my old vehicle in and got a new one easily enough Traded my old vehicle in and got a new one easily enough More
by maxhungler
Employees Worked With
