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Ted Russell Ford

Knoxville, TN

Overview
Employees
Reviews
Vehicles
4.6
520 Reviews
With two convenient Knoxville locations, Ted Russell Ford is here to meet all your automotive needs. Whether you’re shopping for a new vehicle or need expert service, visit us at Kingston Pike or Parkside Drive to experience the Ted Russell Ford difference for yourself! One of the ways we demonstrate our commitment to our customers is by offering a non-factory limited lifetime powertrain warranty. We offer our new Ford and Lincoln buyers (with some restrictions) – a lifetime limited powertrain warranty. The warranty covers the same parts covered in the factory warranty but extends coverage for as long as you own your vehicle, provided you comply with standard maintenance requirements. It’s just another way we put you first at Ted Russell Ford.
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8551 Kingston Pike

Knoxville, TN

37919

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Showing 520 reviews

November 02, 2026

After reviewing my bill and parts cost on line . The price charged for my parts was beyond high, compared to Ford MSRP listings for Ford OEM parts, I’m not talking about wholesale . More

by tradin7SXT
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Hastings
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Nov 04, 2026 -

Ted Russell Ford responded

Hi, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (865) 693-7611 when you have a chance. Thank you, and we look forward to hearing from you.

October 30, 2026

Andy and Nick White really took care of me. I really appreciate the care and effort that they put into helping me. More

by Tgtractor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mizea McDowell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick White. Andy White.
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Nov 05, 2026 -

Ted Russell Ford responded

Hi, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 29, 2026

Friendly and professional service. My vehicle was taken in immediately and I was finiahwd and checked out quickly. They were thorough with my vehicle’s service and inspection. More

by cogginsfamily91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley in Service Dept
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Nov 04, 2026 -

Ted Russell Ford responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 28, 2026

Thanks to Haley for such great service in taking care of warranty issue on 2023 Corsair. More

by bobtofte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley
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Nov 02, 2026 -

Ted Russell Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 27, 2026

As always Ted Russell Ford , Dewayne, and Kenny were outstanding. Folks if you need a ride this is the go to place. This makes my 6th vehicle that Ted Russell put me behind the wheel. More

by raa6700
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny Redmond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 30, 2026 -

Ted Russell Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 24, 2026

The dealership was great and Kenny got me a great deal on a truck I’ve been wanting. More

by lemondej5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny Redmond
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2026 -

Ted Russell Ford responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 24, 2026

Great Dealership with fantastic service department for my Lincoln. Able to get a loaner when my car was in for service without hassle. Deedee was sooo helpful More

by docwizz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DeeDee
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Oct 25, 2026 -

Ted Russell Ford responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 23, 2026

I had a recall on my Ford Escape. When I called Ted Russell they were able to get my car scheduled within a few days. The service was completely quickly and everything. More

by Connie
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Ford
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Oct 25, 2026 -

Ted Russell Ford responded

Hi Connie, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 23, 2026

From the test drive to the final paperwork, the smoothest car deal Ive ever done More

by chrisbarbour70
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert
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Oct 25, 2026 -

Ted Russell Ford responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 21, 2026

Dorian was absolutely kind and helpful when picking up my car. He was very helpful to guide to the right person to contact if i had any questions concerning my car. He brought it back in under 4hours and was More

by nick.j.holt.42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorian
Print
Oct 23, 2026 -

Ted Russell Ford responded

Hi, we are pleased to hear of your experience with us here at Ted Russell Ford - Kingston Pike. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

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