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Ted Russell Nissan

Knoxville, TN

2.0
172 Reviews

8565 Kingston Pike

Knoxville, TN

37919

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Showing 172 reviews

May 20, 2013

Plain and Simple their numbers don't add up. In the room with the Finance Guy- they are flat out dishonest to the point it's insulting. They tried to screw me out of my trade in altogether. The Con ru More

by Satchmizzle1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Blonde Finance
Jun 12, 2013 -

Ted Russell Nissan responded

Dear Readers and Reviewers, Without a proper name and/or reference to go by, we have no possible way of knowing who this is or if they are even a customer of ours. In accordance with our desire to meet and exceed expectation, and the terms of use for Dealer Rater, we have responded cordially and inquisitively on a private level in regards to whom this is and if there is any way that we could at least have the chance to right any wrong that may have occurred as we are all human and could possibly have made a mistake. No response to our outreach has been made so we can only be led to think that this is a misnomer as we have no record of such a deal. Thank you for reading and as always, happy motoring.

May 17, 2013

Our overall experience at Ted Russel's was a very positive one. My husband and I never felt coerced or pressured. Purchasing a new car takes time and patience, both of which was given by everyone f More

by saline469
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sherry Riggs
May 15, 2013

We recently purchased a vehicle from Ted Russell Nissan in Knoxville, Tennessee. The following week there was a call from the finance person. They had given my husband the wrong contract. The person said s More

by spitfire2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tommy Kinsler
Jun 12, 2013 -

Ted Russell Nissan responded

Dear Readers and Reviewers, We are replying to an earlier review of Ted Russell Nissan given by Spitfire2. Spitfire2 accuses Ted Russell Nissan of a bait and switch. This is very far from the truth. Spitfire2 was purchasing a vehicle from us and our Manager had worked out all the numbers with Spitfire2 and agreed upon a price. When Spitfire2 went to sign the paperwork with our Finance Manager, the rebate money was inadvertently taken off the agreed upon price thus lowering the agreed upon price. Spitfire2 admitted to knowing the price was lower than he and the Sales Manager had agreed upon and refused to sign a corrected retail sales contract with the corrected agreed upon price. We of course could not actually do the deal with the numbers being incorrect. We explained to Spitfire2 that he would have to return and resign the contract. Spitfire2 did not do the honorable thing and resign the paperwork. Spitfire2 said we made the mistake and he was going to take advantage of the mistake, therefore demonstrating to us he was not a person of character or integrity. We attempted several times to have Spitfire2 return and resign the paperwork but he refused. Ultimately, we had to pick up our vehicle. It is unfortunate this mistake was made but we are all humans and make mistakes.

May 13, 2013

The salesman: wasn't pushy, which kept me at the dealership, was very knowledgeable about the cars & great to work with, the price was great! More

by grammato3boys
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 05, 2013

Awesome experience!! Tommy & RJ were a big help in getting me exactly what I wanted. Anita helped explain all the paper work to me. Daniel went through my entire Juke and showed me how to set it up. More

by Tivens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anita Humpreys, Tommy Kinsler, Robert "R.J." Giannini
May 01, 2013

Ted Russell Nissan was great to work with. They did everything they could to not only give me the best deal possible, but get me exactly what I wanted. I fear I may have been a little difficult for the More

by dzilles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerald Anderson, Tracy Newton, Anita Humpreys, Leah Anderson
April 27, 2013

Awesome experience from the start! Allan was the first person I met. I almost ran him over trying to get in the parking lot! I told him i wanted an Xterra and he immediately told me about all the great de More

by Gina_Falcone
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anita Humpreys
April 24, 2013

This place has been beyond helpful, my second purchase of a brand new Nissan and I wouldn't go anywhere else. This place is just amazing! More

by Jeanette_kish
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracy Newton, Mehmet Ecirli, Gary Nolan
April 23, 2013

They were all very nice. I have bought new cars several times and it has always been a struggle. It went very smoothly this time and I will check there first the next time I need to buy a car.. More

by mistrust
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracy Newton, Austin Hill, Gary Nolan
April 11, 2013

RJ was great to work, very helpful and quick to respond to questions. When the deal was being signed, the Juke I picked out was being picked up at another dealership and they found out at the last minute More

by JRM102668
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracy Newton, Anita Humpreys, Robert "R.J." Giannini
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