Ted Russell Nissan

They are going to lie to you After purchasing a new vehicle from Ted Russell Nissan, my wife and I were lied to about included maintenance with the vehicle. The sales manager was After purchasing a new vehicle from Ted Russell Nissan, my wife and I were lied to about included maintenance with the vehicle. The sales manager was defensive when asked about it and never offered an explanation, simply denied that one of his guys would have lied to us More

Car keeps going to idle when driving Hi I sent my car in for the second time for you to try and tell me why it is doing this, they did a second diagnostic test and charged me a second tim Hi I sent my car in for the second time for you to try and tell me why it is doing this, they did a second diagnostic test and charged me a second time to, 12/05/18 16055493/2 and 02/09/19 16058351/1 they rattled off a bunch of codes from the transmission and said it would cost me $4000.00, they did not give any other suggestions, i can not believe that it is only the transmission,the fist time they changed the tran lines topped the oil drove it and said it was fine, then this time i was told it had the wrong oil, this is my sons car and has not got much of an income, and the first time I took it in they put a new battery in, and when we picked it up they had to jump it off when we got home I had to replace it, so I am little upset. and will have a hard time recommending you. Chris Holland for my son Nathanael More

Wonderful help I would like to thank Charlie in the Service Dept . I came in not knowing what had happened to my side panel attached to the bumper. Charlie had my ca I would like to thank Charlie in the Service Dept . I came in not knowing what had happened to my side panel attached to the bumper. Charlie had my car looked at and they fixed the problem quickly and also washed my car. They were able to tell me what had happened and what I would eventually have to do. What a wonderful team you have at Ted Ruasell service department. Thank you. Laural Baker More

🌟🌟🌟🌟🌟5 STARS x 3 to the 3rd POWER!!! THIS dealership, Tommy Kinsler & team ARE THE BEST!!! It does not get any better than this! As a two time buyer, single woman who has bought alone her THIS dealership, Tommy Kinsler & team ARE THE BEST!!! It does not get any better than this! As a two time buyer, single woman who has bought alone here; you will find integrity that puts you at complete ease & that car buying can be JOYFUL! They are the ONLY dealer in town that has the availabilty & selection on their lot, and as a long-time seasoned sales person, Tommy truly listens to your needs & takes the care to find you exactly what you are looking for! Every staff member that I have had the pleasure of working with exudes excellence & customer satisfaction every step of the way through both of my purchasing processes. --- they KNOW what going the extra-mile REALLY means! Value is placed upon you the customer. Negoiating a fair price & working with finance will not be painful. They truly want to see you keave happy because they want you to tell others. This is how this dealership operates. They build it (have the inventory they do) like the "field of dreams" because they sell cars...the RIGHT way! "If you build it, they will come."...& tell others, & that is exactly what I am doing. You would be FOOLISH to go anywhere else, trust me!!! I have spent my entire career in some way, shape, form, in customer service & was an integral part of my Mother's million dollar business she built from the ground floor up --- I was her Operations Mgr. & Customer Care & Relations person. I know what it takes to build, maintain, & secure a reputation. There is none other than this dealership to work with as to the level of exemplary care you will recieve!!! A shout out to the entire dealership & wonderful people who took such good care of me!!! I am LOVING MY NEW KICKS!!! THANK YOU!!! I WILL be back & TELL OTHERS!!! More

Service scam Brought my wife’s car in for a oil change. They returned telling me I need to replace the air and cabin filter as they were both in very bad shape. Qu Brought my wife’s car in for a oil change. They returned telling me I need to replace the air and cabin filter as they were both in very bad shape. Quoted me a price and I left. Went home to check the filters and as I expected they are new and in great shape. Both filters were still white and looked brand new. I called and spoke to Charles who tried to tell me I was looking at the wrong filters. I will never bring her suv or mine to them ever again. Asked for the customer service hotline number and he didn’t have one for me. Poor service. More

Great place to shop Great customer service. I feel like they were a big help to me finding a nice car, at a good price, with a good interest rate. I appreciate everything Great customer service. I feel like they were a big help to me finding a nice car, at a good price, with a good interest rate. I appreciate everything they did. More

Worst Customer Service for such a Great Brand! We bought 2013 Nissan Pathfinder from Ted Russell. Sales Rep keep calling us to leave 10/10 review. However, where certain sale issues were not resol We bought 2013 Nissan Pathfinder from Ted Russell. Sales Rep keep calling us to leave 10/10 review. However, where certain sale issues were not resolved to our satisfaction, we reviewed with less than 9/10 review. Since then, the customer service and service department there had been horrible with us even for factory recalls, pre-paid oil-change appointments. For couple of service issues such as tires, visor and rubber moulding Ted Russel gave us quotes that are hundreds of $$$ higher than their competition just to deter us from coming there. The dealership advertises a replacement vehicle if you set up factory-recommended Warranty, but when you go there- "we do not have loaner vehicles today," which is almost everyday response. From their Sales reps to service managers, we have had horrible, rude and very un-professional experience. It is as if they forgot to smile the moment after you closed the deal. While you are making the deal, they offer you snacks and coffee, and make you comfortable but as soon as you bought the vehicle, their unprofessionalism is clearly palpable in their attitude and rudest customer service. Even Nissan recommended us to go to their competitor for future services and transferred our paid warranty to this other dealership. And we have had great experience at this other dealership- from free car wash to loaner vehicle for any service needing more than 2 hours. I will never do business with Ted Russell. I will encourage you do your homework before you go to Ted Russell. Call Nissan and ask them for the ratings of customer service. Do not let the perk based customer reviews on Google fool you! If anyone needs proofs of allegations I made, I can send them my receipts. More

got good service Murano needed AC compressor; took me immediately though it was 3:00, parts in stock, good fair price. Car fixed, washed/polished, Happy all around. Murano needed AC compressor; took me immediately though it was 3:00, parts in stock, good fair price. Car fixed, washed/polished, Happy all around. Thanks More

Very Poor Service I bought my car from them in February of 2015 and in September of last year (2017) someone ran a red light and my car was totaled. I had purchased a 5 I bought my car from them in February of 2015 and in September of last year (2017) someone ran a red light and my car was totaled. I had purchased a 5 year extended warranty when I bought my car and only had it for a little over 2 years so I have almost 2.5 year left on my warranty which I should be refunded for. After everything went through with my insurance and loan company (in December) I went and brought the paper work that was needed and got a confirmation saying I would receive my refund in 30-90 days. I never received it, called and left numerous messages and never got a call back, finally 3 weeks ago (in APRIL) was able to get a hold of someone and they said they didn't know why it wasn't sent, resubmitted it and would be here in 10-14 days. STILL didn't receive it. Called back and they have no idea what is going on. First they say it's supposed to go to the loan company, no...I brought you the paper saying it was paid off. Then they said Oh! It's sitting right here waiting to be mailed out we just need the paperwork saying it's paid and car was totaled. NO...I BROUGHT IT IN DECEMBER. I have been getting good the run around for MONTHS and they will not send the money that they owe me and no one seems to know what they are doing. More

Over and above Went in for a routine oil change, etc....had an extra little request that they took care of—no charge! And my wait time was maybe 20 minutes. I apprec Went in for a routine oil change, etc....had an extra little request that they took care of—no charge! And my wait time was maybe 20 minutes. I appreciate the service dept going over and above what the customer expects. More